Banfield Pet Hospitalquality of services

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a verified customer
Verified customer

You may feel free to email me later but to make it short and to the point, I just wanted to warn you to re-consider taking your beloved family member to any Banfield Pet Hospital. Banfield seems like a great choice up front. And to be honest, the Wellness Plans are a decent deal. But the type of care your beloved family member will (or will not) be getting is so sad to say the least.
You see, what Banfield does is brilliant financially. They will hire Veterinarians with little (1+ years) experience to practice medicine on your beloved family member. And if this is not bad enough, more than half of the time these Veterinarians received their medical degree outside of the United States. Though the Veterinary school may be AVMA accredited, that is just not good enough for my baby. This combined means that Banfield does not have to pay much for these Veterinarians.
The next fact is even more important to know before taking your baby to Banfield. The people who actually work on your babies and take orders from the Veterinarians with little experience are called Veterinary Assistants or Veterinary Technician. To be honest, an RVT (Registered Veterinary Technician) is more often than not, experienced enough to do what your pet requires, the best way possible. But since Banfield wants to save money and make more money from you, they will hire young people who's only Animal experience is walking dogs (and sometimes not even that much). Do you know what happens when young people are hired by Banfield with no experience? They practice. And what do they practice on? Your Baby. That's right. And does Banfield let you know that the person putting that catheter in your baby or doing a dental on your baby or performing radiographs on your baby has no experience in the field??? ABSOLUTLY NOT. Why would they? I mean, how else are people with little to no experience able to get that experience? They use your baby. That way Banfield can pay some inexperienced person $10 per hour to train on your babies. I am not making this up. I saw it all the time. Techs in training being taught how to do things on other peoples babies. I saw a tech in training pull up a drug for an inexperienced Veterinarian to wake a dog up and since the tech in training pulled up the wrong drug, the dog went into a deeper sleep and almost died. Did they inform the pet parents??? NO. Why would they if your baby is alive when you get there. You honestly couldn't imagine what I have seen done in the back of a Banfield and when the pet parent comes to pick up, they are not informed about ANY OF IT. I have seen pets that get "nippy" and the person holding will put a choke on them until they tire out. I have seen a Veterinary punch a dog when it became bad. Vets and Vet Techs will loose it (when a patient is bad) and do what they need to do to get the job done in the back of a Banfield. You will never be told what had to be done. I promise.
BANFIELD IS WHERE TECHS AND VETS START OUT, NOT WHERE THEY END UP. Banfield is where you pay a Premium (because of the brand name) and get people with little to no experience and Vets with educations outside the U. S. training on your babies. Please believe me, Banfield is where I started out. And being in the field now for almost 10 years, I can say that if you want the best care for your babies and don't want to worry about what is going on behind closed doors, DO NOT TAKE YOUR BELOVED FAMILY MEMBER TO BANFIELD. I am not spreading rumors because nothing I am saying is made up. Please take your babies somewhere else. Please, don't let your beloved family member be used for training purposes. Let Banfield do that to someone else's baby, but not yours.

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