I took my dog in for a stomach problem, I was told by the nurse that she is taking him to the back so the doctor can listen to my dog's lungs, it was 6:00 p.m.: 20 min later Ryan Hugh comes in without my dog. (My dog is in a cage) the entire time I was in the hospital: why was my dog in the back? Why did Hugh come out without my dog? Just to ask the same questions as the nurse, I had to go over everything again. Hugh recommendation that my dog stays over night, I said no way, for what I asked? To be on the schedule for tomorrow was his answer. I explained that it happened before and the x-ray came back with no answer, just me paying for something with no answers to the problem! I had to recommend the ultrasound to him, because last time I spend good money on x-ray and nothing was found. He agreed and told me that the ultrasound may not define the problem as well. I agreed to the ultrasound, again he recommended the dog stayed overnight to have the ultrasound for tomorrow, or if I want it today it would be an extra $500 for the specialist to come back to the hospital ( I asked for the price difference). I had to ask if he can schedule it for tomorrow, why would I want my dog in a cage overnight? That will not make him feel any better, he can stay at home, in his bed and in his house. Especially when I could have come back tomorrow as planned. I asked if he could give him a sedation for the dog, to sleep and be calm for the night, Ryan Hugh recommended painkillers. I said ok. Ryan Hugh explained that he was going to the back to write the Physical exam report, and make an appointment for tomorrow, I previously asked the difference in price for having the procedure done today compared to tomorrow, I was well aware of the ultrasound cost of $470 + the exam of $130, I was well aware of the cost and I agreed for tomorrow. 20 minutes later I am still in the room with no dog, I never agreed for my dog to be put in a cage, and I wanted my dog back so I knocked on the door and when Ryan Hugh came to the door, I asked Ryan Hugh to bring my dog back! 20 min later still no dog. 20 min later I knocked on the door again, and asked Ryan Hugh to cancel the appointment for tomorrow and bring me my dog and the bill. Instead of my dog in the room with me, I get a knock form the other door I entered from, the receptionist came with the bill, so I gave her my credit card and walked out of the room and demanded my dog back. It felt like they were keeping my dog in ransom for a $52 dollar bill, when I just previously agreed to schedule an appointment for tomorrow for a $600 dollar bill. This place is a joke. He didn't even give me the painkillers, didn't care for my pet at all just the money for my dog to stay overnight or have it done today for an extra $500. I am home with no painkillers and up from 3:30 am taking my pet back to VCA WHERE THEY CARE FOR MY PET NOT JUST THE MONEY! THIS PLACE NEEDS TO BE CLOSED DOWN. YOUR A ANIMAL HOSIPTAL THAT DON'T CARE ABOUT THE PETS JUST THE MONEY
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