The complaint has been investigated and
resolved to the customer's satisfactionResolved Banfield, Dr. Tess Tanner — vet recommended unnecessary tests
resolved to the customer's satisfaction
On 10/08/2012, I took my 16 year old Yorkie mix to Banfield - Orlando to be put to sleep. After listening to her heart, Dr. Tess Turner recommended that I have her chest x-ray'd. I tried to explain the other ailments my beloved dog had, but Dr. Tanner told me that if my dog was in congestive heart failure, she could be treated. After listening to Dr. Tanner try to make me feel guilty for a few minutes, I left with my dog. I feel that Dr. Tanner behaved unethically by trying to increase the cost of my visit. I will never step foot in a Banfield or Petsmart ever again and I recommend that you do the same.