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CB Home Decor and Furnishing Balsam Hill
Balsam Hill

Balsam Hill review: 7.5 foot prelit classic blue spruce christmas tree

H
Author of the review
8:01 pm EST
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This tree arrived December 3rd. Since that time (13 days), I have been trading emails with various customer service representatives (CSRs). The upshot is that several key parts are missing, and the none of the CSRs were able to handle my complaint. The last few emails I sent requested that a corporate officer contact me, and after being ignored several times, the most recent CSR contact informed me: "a corporate officer will not be contacting you directly." I have no confidence that customer service is able to correct this or any customer problem.

Claimed loss: I don't know how you can replace a ruined Christmas.

Desired outcome: I would like a refund for this tree, please. I suggest that the Customer Service Representatives have a full retraining program.

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    Dec 17, 2025
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