The complaint has been investigated and
resolved to the customer's satisfaction
Ballys Total FitnessWill not cancel


In december was notified that credit card was expiring and to contact with card or new expiration date. I called to cancel pay as you go membership and was told by rep that the only way to cancel ws ny written letter. I was told no fax or email. On Dec 21st I mailed a letter canceling. In Jan my card was charged. I called and talked to rep who advised that ther must be some mistake and in Feb the Jan charge was refunded and a new charge was applied. I called again and rep advised no record of 2 previous calls or letter received. Said letter must have gotten lost send again to a DC address attn cancelation dept which I did. My march statement has a charge again. This time I wrote a 2nd lengthy letter to Citi Card which is investigating this scam. In addittion I emailed to Ballys and they now replied that my account is closed and no refund is due. This by email which I was told in December cannot be done. Going to the state consumer complint dept for resolution. This outlaw company needs to be shut down

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