The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Ballys Total FitnessWill not cancel

S

In december was notified that credit card was expiring and to contact with card or new expiration date. I called to cancel pay as you go membership and was told by rep that the only way to cancel ws ny written letter. I was told no fax or email. On Dec 21st I mailed a letter canceling. In Jan my card was charged. I called and talked to rep who advised that ther must be some mistake and in Feb the Jan charge was refunded and a new charge was applied. I called again and rep advised no record of 2 previous calls or letter received. Said letter must have gotten lost send again to a DC address attn cancelation dept which I did. My march statement has a charge again. This time I wrote a 2nd lengthy letter to Citi Card which is investigating this scam. In addittion I emailed to Ballys and they now replied that my account is closed and no refund is due. This by email which I was told in December cannot be done. Going to the state consumer complint dept for resolution. This outlaw company needs to be shut down

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