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Bally Total Fitness
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Bally Total Fitness
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75 complaints
54 resolved 21 unresolved
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V
9:47 am
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Bally Total Fitness - Unauthorized billing

Bally's Total Fitness is an absolute rip off. They are trying to sell me 'debt' to bill collector who are saying I owe 4, 000 dollars for a contract that I just started three months ago. They tell me after the I sign the contract that they charge for the whole contract and they took me for three years. So they add up they monthly charges for the whole three...

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V
2:24 am
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Bally Total Fitness - Scam and cheating

A few years ago, Bally's Total Fitness was involved in a lawsuit where their CEO mislead investors. Bally's has been overstating accounts receivable thru fraudulent activities. In their financial statements, Bally's showed an unusually high amount of receivables from their customers. THe CEO was in the process of obtaining money thru stocks. The SEC...

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P
7:05 am
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Bally Total Fitness - Pedophiles who work at bally total fitness

I read some of the discussion topics that people posted regarding a Bally's employee in Oxnard being a pedohile and that pig Riadh Hamdi in Downey hitting on teenagers. I thought that instead of reporting it to the Bally's corporate office, maybe gov. authorities who know how to deal with pedophiles should be informed about these people. I got the following...

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A
6:04 pm

Bally Total Fitness - Prostitution masked with personal training

Believe it or not, I got pregnant by receiving personal training services at the Bally Total Fitness in Downey, CA. I began training with Riadh Hamdi, who is supposed to be a "fitness director". Anyway, to make a long story short, I did not know that he was married, or that he had sex with every other client. Now, I have a 5 month old baby, and his wife is divorcing him. I also did know that Bally's let's him "train" without a personal training certificate, or that the real reason why is highly interested in seeing women is because he needed someone to file an immigration petition for him, since his wife would not petition him. He also has battery and assault charges that Bally's ignore when they hired him. Way to go Bally's! You only hire quality personnel.

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C
Aug 22, 2009 3:06 am

hahaha

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D
Aug 03, 2008 3:06 am

I know exactly who this cheap [censored] is. Her real name is Amy Venner and has a ### business selling organic crap that gives everyone diarrhea. Her website is organicbynatureinc.com. Feel free to email her at : [email protected] and tell her exactly how you feel about her wide-set vagina. Who knows? everyone who is a man, or can sit on a curb with feet long enough to touch the ground may get lucky. Just remember to wear a rubber, as you don't want your dick to turn green and fall off.

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J
Jul 22, 2008 3:06 am

So was the prostitute you? Did he make you have sex with him?

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J
Jul 17, 2008 3:06 am

You chose this winner...You sound loose.

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V
8:26 am
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The complaint has been investigated and resolved to the customer’s satisfaction.

Bally Total Fitness - Worst gym ever

I'm on official Military Orders to ship out overseas. In the process of this my orders indicates certain schools I must attend before shipping out overseas. Bally's refuse to cancel my membership indicating that I'll be doing "training" before I deploy overseas. They stated that I will not be able to cancel until my actual deployment date. I will be attending these schools while on base and leaving the base is limited. They will not cancel my orders. The worst gym, customer service, satisfaction, and relations in the world. I do not and will never recommend Bally's. Guess what gym I wouldn't be attending if god spears life when I get back?

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T
Apr 14, 2009 3:06 am

Were you enlisted at the time you signed the contract? If so, you knew you would probably be shipped out, so you should not have signed a contract. You were not drafted, you chose to go into the military, so you were the one who entered a contract that you had no reasonable expectation that you could fulfill. Don't blame the gym for holding you to a contract that you willingly entered into.

Or maybe it makes more sense to you this way. Suppose you were NOT in the military, but you had PREPAID for an entire year of membership. One day, you go to the gym, and you find out that is closed for 6 months, because the entire staff were enlisted and all got called overseas. The note said, "we are really sorry. We didn't think we would be called to duty. We still expect you to honor your part of the contract, so we are keeping your money." Would that be okay with you?

By the way, I agree that Bally's is crap, but not because they expect you to honor your legal obligation.

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M
3:49 pm

Bally Total Fitness - Membership scam!

In feb of 07 went to check out the fitness center to put my daughter in there but a had a salesman that not only gave me the wrong info but also told me that we would sign up for the program, but if we did not pay the total down payment then the contract would be null and void. So at that time i couldn't do it, so i didn't make the last down payment so to show us the little people that they could yield this in front of us. They sued me for a membership that we didn't use. So whats going on is that the corporation of ballys is good as other companies they don't keep their word.

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M
4:24 pm

Bally Total Fitness - Customer service

I was issued a ballys card and needed to have my picture taken. The employee named mike rudely positioned the camera to take my picture and exhibted customer service by shoving the camera in my face. This is a problem because i didn't feel treated with respect and was made to be insignificant. The employee didn't communicate to me at all during this service with an apology he took it upon himself to give me service by the standards shown here. I'm upset, i feel like i've been treated like a dog and don't believe in the strength of ballys customer service effectiveness.

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Oh honey, you just wait till you try to cancel your membership. You aint seen nothing yet!

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V
4:09 am
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Bally Total Fitness - Rip off!

I joined bally's a couple of years ago and against the wishes of a wiser friend signed a contract that made it convenient for them to dun me till my dying days over the fact that I canceled after six months. I have now for three years received threatening phone calls, and a bad credit rating as a rsult of this so-called contract. One bill collector said she was sending the sheriff to my door. She implied she would be there also even though she was calling from some boiler room in Florida.

Now it's being handled by 'Performance Capital Management', I am amazed that the fact I paid all dues is overlooked and they scream at me 'you signed it' is all they can come up with. The Bally's corporation must really be something as I am sure they don't need the money that bad.

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J
Oct 08, 2008 3:06 am

We signed contract with Bally 2 years ago. Nobody told me then that I'm "getting a loan" as representative named it few months ago. We moved few months ago (to be closer to work) and then I checked that nearest Bally center is 6 miles away from our house or office I tried to cancel my membership cause driving 6 miles just to exercise seems stupid. That's then I found out about the loan. I signed that contract but I had no idea that I'm getting a loan which I have to repay and it doesn't matter if I'm using their services. As I call it it is legal scam designed by Bally and I will never ever will be Bally customer again, it's not like I'm their customer now, no, I just paying my loan! I'm considering these payments what I have every month, as a reward to whoever had this idea and created legal scam these days in US!

Stay away from Bally if you want avoid paying loan back for three years! There enough fitness centers around where you can exercise for affordable month to month payment. Once again STAY AWAY FROM BALLY FITNESS!

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D
7:52 am
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Bally Total Fitness - Auto billing decline shady practice!

SUMMARY = * Bally Fitness PURPOSELY incorrectly submits automated monthly credit card charges for a pool of customers to get their customers on the phone. * They do this by submitting the credit card charge without the proper information to cause a soft decline. * They then leave an automated message from 562-484-2199 (headquarters - now shows up a...

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C
3:21 pm
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Bally Total Fitness - Denied cancelling contract

I Caryn R. Kershaw Morris have been a upstanding member of Bally Total Fitness since 1994. My husband has been in the military for 14 years. He was recently deployed to war in Iraq for 15 months and came home Jan 19th. We have PCS orders for Fort Benning, which is located in Columbus, GA. I moved to Columbus GA Dec 28, 2008. My sons and I were engaged...

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V
2:42 am
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Bally Total Fitness - Health club from hell

Bally's management has abused the bankruptcy system several times and wastes money. Trainers get $80+ dollars per hour without education or certification from any outside agency - Bally's pulls them off the streets and trains them. Women complain about sexual harassment from one trainer named James W., a short, balding, obnoxious old man who offers free...

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T
12:38 pm

Bally Total Fitness - Scam and cheating!

Today I got up to go the the 6:10am spin class. In order to take a spin class you have to sign up for a bike. Since I was the last person on the list (#13) I had to give my bike up to someone who had prepaid $2.00 to reserve a bike. Now was that my fault that ballys took a pre payment and didn't take that bike off the list? I was so upset because I only go to this facility to take spin class with the Great instructor who's name is Beverly. I already have a membership with Aquatic Fitness (I love it here!) Beverly use to teach spin class here but she moved to Bally's and that is why I go to bally's just to see her. Why Can't Bally's have more bike and keep the bikes they have in working condition...

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A
Jun 30, 2011 3:06 am

They used to have a number in their Norwalk California location (562) area code but they recently disconnectd the access to customer service there. If you dial 0 it automatically disconnects you. They do that and extend their turnaround times to make a final monthly charge or two. If you cancel, pay for the tracking fee with the postal servce so you can identify when Bally's receive your notice and document. Indicate in your letter you will not be assessed further charges.

File your complaints with consumer affairs, and tweet the heck out of your issue to anyone. Try to protect unsuspecting future memberss/prisoners of their contracts. They are about to go out of business, according to many blogs.

Review your contract. The older ones should not identify any cancellation fees, especially if your contract has expired. Take it as far as you have to. This organization is one huge rip off while all you are trying to do is keep in shape. Put these types of business off the map - they are pitiful.

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D
Jun 28, 2009 3:06 am

While it seems like the only thing we can do is post on scam.com, this is not true! I think that everyone really needs to get together and try to bring this evil, immoral and corrupt company down. This is what I have done so far. Made copies of flyers and distributed it near colleges and even near Bally Total Fitness itself about my story. I also wrote an article about it online.

If the government won't do anything about it and if the Better Business Bureau won't do anything about it, no matter how many complaints they get, we have to take things into our own hands. I recently wrote an email to Michael Moore, the famous director and creator of award winning documentaries such as Sicko, Bowling for Columbine and Fahrenheit 9/11 through his website at www.michaelmoore.com or you can email him directly at [email protected]

I know that this is a long shot, but it doesn't hurt to try. Maybe if enough people write to him, he will pay attention to us. He is a brilliant man. I believe he's the kind of person that personally reads his emails and will help if he can! So try it! You have nothing to lose. Meanwhile, the main goal is to inform people. If you see someone getting lured into Bally's, try to stop them from going in. The more people that knows about this, the more Bally's will lose business. Once they can't save themselves, they will realize what they have done wrong to have flushed their entire corporation down the toilet.

~Peace.

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C
Mar 12, 2008 3:06 am

Beleive me I agree Bally's is terrible with their equiptment as well as their staff and professionalism. I was cancelled because another member told staff my mother was using my membership card. Since we both have the same name they beleived this person and cancelled my membership without notifying me of any problems with anyone using my card. Which the only one with a card would be me, my mom had used guest passes from time to time but did not use my card. They should had checked with me and advised me that someone else was using my card if in fact anyone did use my card. The staff members lie and misrepresent the company.

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M
12:00 am

Bally Total Fitness - Poor service!

I joined the gym and from the beginning there was a problem with my membership which spilled over to my bank account and Bally's making at least one debit from my checking account and there may be more if they don't correct the error soon but also now am dealing with trying to get the overpayment back to my account.

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D
Feb 13, 2009 3:06 am

Funny you mentioned that. I'm from Jersey too, and i've been to that facility too. For the most part they are ok. Don't judge the facility because of that one bad apple. Talk to the manager, he/she will do the right thing. Good Luck

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J
Feb 13, 2009 3:06 am

I've been a member, for about 20 years, and never had a problem until now. I go to the Bally's Fitness at Wayne, NJ and the service person at the desk tells me, " You need to purchase a new card because the computer does not scan it, and i'm not going to type all the digits on your card, everytime you come here. Thats not going to happen!" I was shocked at the way she spoke. I told her the card is still in good condition, a little faded, but good. And it would be silly of me to purchase a new one, so kindly just type in the digits. She said, "This is the last time i will be admitting you in, because i will not type the digits again!" What customer service i tell you. No customer loyalty. 20 year member and this is what i get. Now i know why Bally's is heading down. And the funny part, is i had chosen Bally's over New York Sports Club, because i was trying to be loyal.

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X
12:00 am

Bally Total Fitness - Bill after contract expired!

I am so disappointed and enraged with Bally Fitness centers in Clovis, CA, after I got billed to my credit card over $77 dollars monthly for 2 months. My contract expired on 12/28/2006. However, they have On the back of the contract papers and after my signature a cancelled point that allows them to continue billing me without notice after the contract ends. This is so unfair and I feel robbed by them.

To complicate the case, I only can cancel the contract by writing a note or emailing them. However, I do not find a link on the web to cancel the process. The only link is a customer note that takes 3-5 days to be answered. So, i do not know If they are canceling the membership.

They do not have an office to cancel memberships in the local branch, but i had to call an 1-866 number and wait about 20 minutes to discus with an operator.

It is so frustrating ! Hope, they take care of customers better.

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J
Mar 12, 2007 3:06 am

I had the same experience as Xavier D. lara - only crunch started to bill me again 3 years AFTER my contract expired. they wont stop billing me until I pay the back payments - but I dont owe them any money! They are insane and corrupt!

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12:00 am
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This review was chosen algorithmically as the most valued customer feedback.

Bally Total Fitness - Employees are poor with customer service

I am filing a complaint because of inadequate and unlawful service. Upon signing the contract, I was told that "at any time during the three year contract I could pay a termination fee of $50 (per member) and end my contract"; however, when i tried to do that, I was told that there was no way I could possibly get out of my contract. The information I have...

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