Bell Gardens, California
United States - 90201
A few years ago, Bally's Total Fitness was involved in a lawsuit where their CEO mislead investor...
I read some of the discussion topics that people posted regarding a Bally's employee in Oxnard being a...
Believe it or not, I got pregnant by receiving personal training services at the Bally Total Fitness in Downey, CA. I began training with Riadh Hamdi, who is supposed to be a "fitness director". Anyway, to make a long story short, I did not know that he was married, or that he had sex with every other client. Now, I have a 5 month old baby, and his wife is divorcing him. I also did know that Bally's let's him "train" without a personal training certificate, or that the real reason why is highly interested in seeing women is because he needed someone to file an immigration petition for him, since his wife would not petition him. He also has battery and assault charges that Bally's ignore when they hired him. Way to go Bally's! You only hire quality personnel.
I'm on official Military Orders to ship out overseas. In the process of this my orders indicates certain schools I must attend before shipping out overseas. Bally's refuse to cancel my membership indicating that I'll be doing "training" before I deploy overseas. They stated that I will not be able to cancel until my actual deployment date. I will be attending these schools while on base and leaving the base is limited. They will not cancel my orders. The worst gym, customer service, satisfaction, and relations in the world. I do not and will never recommend Bally's. Guess what gym I wouldn't be attending if god spears life when I get back?
In feb of 07 went to check out the fitness center to put my daughter in there but a had a salesman that not...
I was issued a ballys card and needed to have my picture taken. The employee named mike rudely positioned the camera to take my picture and exhibted customer service by shoving the camera in my face. This is a problem because i didn't feel treated with respect and was made to be insignificant. The employee didn't communicate to me at all during this service with an apology he took it upon himself to give me service by the standards shown here. I'm upset, i feel like i've been treated like a dog and don't believe in the strength of ballys customer service effectiveness.
I joined bally's a couple of years ago and against the wishes of a wiser friend signed a contract that made it convenient for them to dun me till my dying days over the fact that I canceled after six months. I have now for three years received threatening phone calls, and a bad credit rating as a rsult of this so-called contract. One bill collector said she was sending the sheriff to my door. She implied she would be there also even though she was calling from some boiler room in Florida.
Now it's being handled by 'Performance Capital Management', I am amazed that the fact I paid all dues is overlooked and they scream at me 'you signed it' is all they can come up with. The Bally's corporation must really be something as I am sure they don't need the money that bad.
** Bally Fitness PURPOSELY incorrectly submits automated monthly credit card charges for a pool of customers to get their customers on the phone.
** They do this by submitting the credit card charge without the proper information to cause a soft decline.
** They then leave an automated message from [protected] (headquarters - now shows up as UNKNOWN CALLER) on your phone asking you to call them back to handle a billing issue.
** Once on the phone, they then proceed to offer a 25% discount if customer pays out the remainder of the contract while trying to resolve the automated
** Bally Total Fitness filed for bankruptcy in 2007 and they are resorting to shady marketing techniques to generate revenue in 2008.
Let me preface that Bally Total Fitness filed for Chapter 11 bankruptcy protection during the summer of 2007. They are clearly in financial turmoil and as I see it, have adopted shady practices during the recovery process.
I have been a member of Bally's for over a year now. Everything was fine until 3 months ago when my AUTOMATED monthly billing which I had set up when first signing up for the plan, stopped working. No information had changed, including my credit card info and billing address and my charges on the credit card never get close to the monthly spending limit. I have approximately 10 other merchants who automatically charge my credit card every month and have not had this problem with any of them.
I first found out about the issue from an automated phone call left by Bally's at 8:30am one morning requesting that I call a phone number to resolve an issue. I called the number and spoke with a representative who told me that my account was past due. They proceeded to ask if I'd like to pay over the phone. I mentioned that I was on automatic billing and that the fees should automatically be charged every month. She said the card had been declined. I proceeded to tell her that there is no issue with the card and to reprocess after confirming credit card information. She then said that she would have to charge a late fee. I requested to speak with the manager and eventually (with a lot of effort) had them waive the late fee, but they did not acknowledge the problem was on their end. The manual process of my credit card went through fine.
A month and a half later. I receive the same automated phone call from Bally's. I call back, speak with the representative, who said that they tried to auto charge my card and received a decline message. I asked for the specifics or a transaction #. They had nothing. As I asked to verify my address and credit card # to ensure they had the information correct, the representative proceeded to tell me about a special offer to help me out. THE SCAM UNFOLDS: he told me he can currently offer me 25% off my membership costs translating to $250 in savings if I paid upfront for my membership until the year 2010. Followed by, "Then you won't have to deal with these automatic monthly billing issues". The introduction to the offer was unnatural and came out of the blue... I declined and said I would speak with my bank to confirm the issue was not on my end.
I then called my bank and the credit card company. Both of them confirmed that the credit card was well under the limit and has never been over the limit since I first got it. They then confirmed the attempted charges from Bally's but mentioned that the error codes were odd. It didn't point to any specific error with the credit card request for processing, but the error code did state that they were not passing the correct information. Keep in mind, the credit card didn't change, address didn't change, and auto billing had been working fine for a year.
I called Ballys back and asked a different representative if she was told to state the 25% promotion to customers who are having "billing issues". She confirmed that this was true. I then asked to speak with the manager. The manager refused to believe the issue was on their end even after relaying the info I obtained from speaking with my credit card co and offering to conference call her in with my credit card to prove that they are not posting correctly and that my credit card was over the limit. I then asked her to manually process the credit card. She agreed and it went through without issues. I told her that the issue was clearly on Bally's end. With a bullish response, she told me that she didn't believe that this was true but will confirm next time an auto charge fails.
Anyone else experienced this issue? My guess is they are doing this to a pool of customers to try and build revenue for the year.
I Caryn R. Kershaw Morris have been a upstanding member of Bally Total Fitness since 1994. My husband ha...
Bally's management has abused the bankruptcy system several times and wastes money. Trainers get $80...
Today I got up to go the the 6:10am spin class. In order to take a spin class you have to sign up for a bike. Since I was the last person on the list (#13) I had to give my bike up to someone who had prepaid $2.00 to reserve a bike. Now was that my fault that ballys took a pre payment and didn't take that bike off the list? I was so upset because I only go to this facility to take spin class with the Great instructor who's name is Beverly. I already have a membership with Aquatic Fitness (I love it here!) Beverly use to teach spin class here but she moved to Bally's and that is why I go to bally's just to see her. Why Can't Bally's have more bike and keep the bikes they have in working condition...
I joined the gym and from the beginning there was a problem with my membership which spilled over to my bank account and Bally's making at least one debit from my checking account and there may be more if they don't correct the error soon but also now am dealing with trying to get the overpayment back to my account.
I am so disappointed and enraged with Bally Fitness centers in Clovis, CA, after I got billed to my credit card over $77 dollars monthly for 2 months. My contract expired on 12/28/2006. However, they have On the back of the contract papers and after my signature a cancelled point that allows them to continue billing me without notice after the contract ends. This is so unfair and I feel robbed by them.
To complicate the case, I only can cancel the contract by writing a note or emailing them. However, I do not find a link on the web to cancel the process. The only link is a customer note that takes 3-5 days to be answered. So, i do not know If they are canceling the membership.
They do not have an office to cancel memberships in the local branch, but i had to call an 1-866 number and wait about 20 minutes to discus with an operator.
It is so frustrating !!! Hope, they take care of customers better.
I am filing a complaint because of inadequate and unlawful service. Upon signing the contract, I was told...