Bally Total Fitness
Bell Gardens, California
United States - 90201
Dear Board Members: June 17, 2009 In June 2008 I went to Bally Total Fitness and signed an agreement a...
Been a member for over 15 years, time to renew again. I need to wait until payday, no biggie. "We can't let you workout until you pay" No biggie, they even let me use their phone to call the automated number that reaches no human. "Speak to the mgr?" Sure. Here he comes, no pleasant nature, no hello sir, no nothing, doesn't offer to shake my hand, .. nice to meet you too. Texas hospitality at its worst. This is the mgr???? The best option to him was for the customer to leave the gym and produce a 2 week pass. If I weren't in the computer already, and was a frail wimpy guy, a safety concern may have been some valid reason I guess, but no... the concern is money that is 10 days away, for which i have a year membership plus for each day in waiting. Customer service guys, I have 19 years sales experience, there is no way I would let an existing customer leave without my product. Here is my question, if you don't appreciate customer loyalty after 15 years, what does it take? The fact is there is a way to produce the temp membership on site and take care of the customer who drove from who knows where. The mgr didn't even look at the computer to see who the heck he was dealing with. Bally's you haven't let me down, I'm sure there is a DM or CM that would like to train this no people skills, no business skills mgr., I've got my temp. membership, still a customer, but provided my experience today, I will hold onto my gym ads.
My best friend joined the Bally Total Fitness in Alexandria, VA on October 2008. She needed help with her...
I too was scammed by this company many years ago. I was in high school, and when I joined I wanted to make...
DO NOT SIGN UP AT THIS GYM. YOU WILL REGRET IT!!! Let me tell you about my horrible experience. I got a...
I, like everyone else who has ever signed up with Bally, is facing some head on fighting to get out of my...
This company is one of the worst ones I have ever had dealings with. I had a Ballys Employee lie directly to my face to get me to sign a contract. Once I filed a formal complaint against him, I found out nothing ever happened. This guy swore to me that I was only signing a document because I was using my debit card for my friend to pay her member dues. Three months letter the calls start coming from Ballys corporate that I owe money. This employee had me sign a contract as the Buyer on my friends membership because she did not have a debit card.
I even went back to the employee and he acted like he was talking to corporate and came back to me and said that I was not the buyer but only a sponsor. what the hell does that mean. Obviously nothing because I am still the buyer on this contract and am no longer friends with the person whose membership it belongs to. Now that she isn't paying her member dues, Ballys is coming after me. I have spent hours on the phone with corporate trying to straighten this out and get told something different every time I call.
Customer service is horrible. I am constantly on hold and they do not update their computers or notes with conversations or agreements. I will never in my life be a member of ballys and I will continue to file complaints against this company.
I AM WRITING TO INFORM U THAT I HAVE LOST MY JOB AND I WANT TO CANCEL MY MEMBERSHIP...AND FOR SOME REASON BALLY DOESNT WANT TO LET ME CANCEL...I DONT WANT BAD CREDIT...I AM STUDENT I DONT HAVE TIME TO ATTEND THE GYM ANYMORE AND THE PERSONNEL WAS REALLY RUDE TO ME...I AM ONLY 19 AND LIVING ON MY ONE...I NEED TO CANCEL MY MEMBERSHIP NOW...MY NAME IS YAHAYRA RUIZ...MY NUMBER IS [protected]...PLEASE HELP
I was researching today and I read a whole bunch of reviews on how it's difficult to get out of the contract at Bally's. People were tricked into 3 year commitment. Their paperwork took forever to get processed and they had to pay an additional month of fees while waiting for it to be canceled. Unfortunately, I signed up for Bally's yesterday. However, my contract is not 3 years, it's 2 months. I wish I had looked at this carefully before I signed up. My friends signed up and none of them told me it sucked. :(
Anyway, what is the most efficient way to cancel the membership? I'm planning to cancel it after 2 months. I will get billed every 15th. I'm guessing my contract ends on April 15th. I don't want my membership to be active after April 15th. I read in the contract that it asks for a 30 day notice. Do I need to give a reason?
I'm planning to send 3 letters, a whole bunch of emails and 3 faxes.
In september 06 I signed up for a new membership at Ballys. At the time the gym was a small temporary gym and...
I signed up for a Ballys membership in June 2008. I am a student and go to school out of state, so I was looking for a gym for two months. I was told by the man who helped me sign up that I could work out for 60 days and then I could cancel my membership, as long as I did so within ten days of the 60-day point. If I didn't, I would be signed up for a year contract. He was going to give me the membership for $39.88 a month and waive the cancellation fee to make it appealing to me.
I went in within ten days of the 60-day point and told the person at the front desk that I was on the two-month trial membership and I wanted to cancel. I filled out some form and was told it was taken care of.
A month later, $39.88 is deducted from my bank account. I called Ballys and they told me that I was signed up for a year contract. Apparently, the only way to cancel a membership is to write a letter to corporate and send them $50. To get it over with, I just wrote a letter and sent $50.
A month later, $39.88 is deducted from my bank account. I called Ballys and had them stop the electronic funds transfer. I'd rather get bills then just loose money without having any say in the matter. The woman I talked to told me I should have been canceled when I went in the first time, I did not need to write a letter and I certainly didn't owe them $50. I would be receiving a $50 check in the mail shortly.
A month later, I get a phone call saying I owe $39.88. I explain to them what's going on, they look at my account and apologize, telling me they will cancel it and a check is in the mail.
A month later, same story. I insist on speaking to a supervisor, who tells me she is very sorry and she will personally handle it. For the next two weeks, I receive daily phone calls from a computer telling me I owe Ballys money. I call Ballys and ask if my membership has been canceled. They tell me it's in the works and it will be done within 7-10 business days. I tell them that's great, but please stop calling me because I'm in class every morning and it's irritating. They turn off the system that calls me.
That was two months ago. Yesterday, I received a collections letter in the mail. I went into Ballys immediately and they told me they were so sorry, this should have been canceled months ago, and to come back at 9am tomorrow morning when corporate is open.
I went back at 9am this morning and corporate is not open. 'Corporate is in California, ' they tell me, 'so that's noon our time.' The woman at the front desk tells me she's sorry, she'll take care of it, and to come back that evening to get my finalized cancellation paperwork.
We'll see... if this continues to be a problem, they will get reported to the Better Business Bureau and I am contacting my lawyer. I hope all of you out there who have problems with them file a federal report, and that no one signs up for a membership there. They're alright while you're a member, but it's impossible to get out of, and you're credit will suffer because of it.
I joined Ballys total fitness and signed what I thought was a two year contract. After paying on the account for a year with no missed payments, I was involved in a car accident and advised by a physician to discontinue going to the gym. When I submitted my paperwork to cancel the contract I was told that only a portion of the contratc would be cancelled because I had an additional member who I let use my account go to the gym.
The cancellation rights of the contract clearly state, "If the primary member is cancelled then all additional members under him are cancelled as well." The additional memebr was my girfreind who I gave a card to but she has no legal bindings to the contratc and is not legeally obligated to pay, she was just a member who went under my contratc. Now that I am physically unable to go to the gym, , Im being told that I still have to pay so that she can go, , when she is not even a primary member. ballys has notified all three credit bureas and reuse to cancel this contract.
I am receiving harrassing phone calls from ballys everyday and they will not stop.
My friend and I went and signed up for a 1 year deal at Bally's Gym in Jacksonville even though the...
Bally's closed my original account and opened a new one without notice. they never sent a notification until i checked my credit report and i went to Bally's to see what's wrong.
After i did this, they sent my account to collection to Asset Acceptance.
This persons are now trying to collect the amount that i allegedly own Bally's
My contract has been ended for 3 month and I cannot even cancel my membership. Each time I attempted for cancel membership, the customer service has been nothing but rude and bullying trying get to renew. I told them I am not interested in renewing and they said once I sign up, I am stuck with Bally for life. I believe that is not fair and wrong.
I subscribed to Prepaid legal attorney to help me resolve, but the way he tried to resolve it made worse. I want some how get Bally stop with their unfair business practices.
Gisele of Long Beach CA (10/12/08)
I signed a contract with them at, then ceased to attend the gym after about 9 months. Somehow I owe them money, although I'm not really sure why or how. I am not getting charged for 3 years worth of dues, which I would expect to happen since I'm noticing (from other complaints) that their contracts are 3-year ones. They have turned me over to a collection agency.
Bad credit, stress. Confusion as to their ridiculous policies and unethical practices.
Bally's is closing this location on the 31st of October, 2008. We were told that we would be able to cancel our contract due to this closing. However, when we called the headquarters, they said that since there's another Bally's within 25 miles, we can't cancel. The other club is inconvenient and it is inferior to the one we have been visiting. We feel that this is a violation of our rights as consumers--they are basically forcing us to pay for something we don't want.
I got suckered into a 3 year (!!) contract with Bally's which the only way i can get out of is to either pay the rest of the contract up front or move 50 miles away from the nearest location. I think this is poor customer service to not let people know up front what kind of financial commitment they are making especially with the limited hours and locations. I regret ever leaving 24hr fitness. I also got a few free sessions with a personal trainer who didn't show up most of the time and then had to wait around for 30-40 minutes for them to find someone who could take me.
Apparently Bally's allows all kinds of sexual activity (paid and upaid) take place in its gyms, but...
Does anyone know how legally bining the BALLY FITNESS Contract is? Like many other people, my college-age daughter signed the Bally contract without realizing she was obligating herself to $26.00 for 3 years. She was also originally told she could put the membership on hold and just pay $10 per month, but that is no longer an option either. They told her she could cancel, but neglected to tell her there was a time limit (60 days, I think) to cancel. She just wanted to do a Pilates class that they subsequently discontinued. Is there any way out of this contact? Will her credit score be affected if she just stops paying?
Bally's Total Fitness is an absolute rip off. They are trying to sell me 'debt' to bill...