Let me begin...
1st. Customer service is a joke. There were times I was patiently standing at the protien bar, only 1 there,
and completely ignored! or until the lazy @$$ got tired of sitting there and figured out the only way to get rid of me was to serve me.
2nd. Unprofessional. I missed a payment 1 time. I remember going home and listening to a voicemail from the old lady at the front desk. "this is ballys, if you dont make your payment, you cant come back"...lol
I was laughing histericly.
3rd. my buddy and I started working out and hitting the gym hard. He was a member longer than me.
So, in the past he hardly ever went. His yearly membership fee was $100. Then we started going more, his fee was raised to $134. Now we are still going 4x's a week. His membership fee is now $202...lol
He confronted the GM and he stated, Balleys was bought out by a new company. The new pricing system capitolizes on people who frequently go, not the new comer. So new customer get the better deals, rather than loyal members.
4. Lazy trainers... I never needed a trainer, but when I see those so called trainers, train people its a joke.
The trainers put those poor people on a treadmill and say, "be back in 20 mins"...lol
5. this one is specificly for Springfield, NJ (RT22 east).
Horrible...horrible...horrible... rest rooms.
On the gym floor, there are never any paper towels.
Once my contract is up... I am canceling my CC# and will ask them to remove me from their database.
The complaint has been investigated and resolved to the customer’s satisfaction.