The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Baer's Furnituresofa special order

J Jan 07, 2019
This review was posted by
a verified customer
Verified customer

Sofa was delivered defective. We refused delivery. Got a call from Customer Service "Give us a chance to fix it and if you don't like you will be able to select another sofa at our store"
Second delivery, quality was worse and the sofa was soiled. Calle Customer Service got the run around. Finally contacted David Baer. Before any investigation of conversations or pictures "I know the sofa meets manufacturers standards"
"You can go to the store and pick out something else but there will be a 25% Restocking fee ($500). Regardless of evident porr quality and statements and inducements of his employees, he will keep our deposit.

sofa special order
sofa special order
sofa special order

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Baer's Furniture's response · Jan 08, 2019

    Mr. Von Bruchaeuser,

    Thank you for reaching out to us. We are happy to work with you and have continued to look into all concerns raised. We do have your beautiful and perfectly made custom merchandise ready for delivery. As stated in our conversations the customer service rep conversations are taped for training purposes and the CR you mentioned never promised you a reselection, however we are trying to work with you. Please contact your store manager Tim Sojka at [protected] to move forward.

    Thank you
    Baer's Furniture

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