The complaint has been investigated and
resolved to the customer's satisfactionResolved Baer's Furniture — sofa special order
resolved to the customer's satisfaction
Sofa was delivered defective. We refused delivery. Got a call from Customer Service "Give us a chance to fix it and if you don't like you will be able to select another sofa at our store"
Second delivery, quality was worse and the sofa was soiled. Calle Customer Service got the run around. Finally contacted David Baer. Before any investigation of conversations or pictures "I know the sofa meets manufacturers standards"
"You can go to the store and pick out something else but there will be a 25% Restocking fee ($500). Regardless of evident porr quality and statements and inducements of his employees, he will keep our deposit.
The complaint has been investigated and resolved to the customer's satisfaction.
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