Baer's Furniture

Agree.
I had a similar experience. I purchased lots of very expensive furniture at Baers at Pembroke pines store in south FL. After waiting months to get my furniture, almost all of them were defective or wrong order. I requested exchange. Once they brought the new ones, they too were defective. Because of my unhappiness, I was offered to talk to the big boss Cathy Baers. When she called me, she sounded arrogant, she didn't know my name, she didn't have my folder in her hands, put me on hold couple of times, and cut me couple of times. At the end she didn't make me happy she made me angrier. She just said she is sorry. It is like "thoughts and prayers" after a mass shooting. Completely useless. What kind of a customer service is that? They shouldn't let any unhappy customer to talk to Cathy Baers. I was planning to spend a lot more money at Baers but now I won't. We should all complain to the business bureau.