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A&W Restaurants
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1.2 197 Reviews

A&W Restaurants Complaints Summary

9 Resolved
186 Unresolved
Our verdict: If considering services from A&W Restaurants with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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A&W Restaurants reviews & complaints 197

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6:58 am EST

A&W Restaurants aw service

The service of the restaurant is garbage. I was knocking on the window. Wanted to add something else. The first thing she said to me is, I let u wait for two minute, why can you understand. That is just so [censored]ed up thing to say. That is just so not respectful! [protected].
At am 2:40

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Susan Katanna
Winnipeg, Manitoba, CA
Jan 30, 2021 4:53 pm EST
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I hope you will take the time to contact the A&W in question, review the situation and advise me accordingly. Thank you
Susan

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Susan Katanna
Winnipeg, Manitoba, CA
Jan 30, 2021 4:51 pm EST
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I am providing you with information about the "not so good service and food quality" that I experienced yesterday at the A&W Location at 1403 Henderson Hwy in Winnipeg, MB. I wanted to purchase lunch for a young mom and child that I was going to visit...a treat for her because she's raising this child alone and it was his 1st birthday. I decided to order near her location so as to get a free coffee that was offered but when I submitted the order for $15.74 the message indicated that my MC payment was not actioned. I tried twice in case I had done something incorrectly but both times it failed. I tried to explain that when I went through the drive-thru but they seemed to indicate it was a problem with my MC. That is not the case because I have used it before and I ordered from my favourite A&W at Southdale Square today to prove my case to myself. There was no problem processing the payment. So, yesterday I had to put in the order again at the drive thru, I explained the problem I was having and showed them the evidence on my phone but they were not too interested in resolving that. They refused to at least pacify me by at least giving me a free coffee. I took my order and went for my visit. Needless to say the food was rather cool, the coffees were filled only 3/4 of a cup each and there were NO onion rings which I had specifically ordered, and NOT the french fries for the second order. The double buddy burgers were neither warm nor tasty...I have never had that problem at the Southdale Square location. Kindly advise what your company is prepared to do to keep me a happy customer. Please know that I do enjoy your new coffee. Thanks...Susan Katanna Please contact me at katanna@mymts.net

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5:52 am EST

A&W Restaurants Services

Im so disappointed and unsatisfied with the service by the workers. Never friendly and never smile even once. Plus, we waited for long time for chicken set order because they said we need to wait for the chicken to be done in 15 minutes. Later, we saw the chicken they cooked was transferred to their station, but unfortunately even after 10 minutes, no one send it to us. You know what happen, we go the cashier and ask it for ourselves and no sorry came out from their mouth. Like wtf dude. They just pretend like nothing happened and I believe you didn't train your staffs well and lack of common sense to their customer. Lack of hospitality and poor human being interaction. Im so disappointed because all of them seems to be like that. Plus, all of them talk so loud and I believe that is unnecessary because leads to other customers gets annoyed while eating and enjoying our meals. Thank you, please improve. Totally disappointed. Oh ya, even I said "thank you" also the girl cashier didnt reply and didnt look back at me. Wtf and please improve because I believe there is always a space for improvement. Nothing's perfect but needs a complaint to open your eyes. I hate to write this but I have to. (november 05, evening - malaysia time)

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5:34 pm EDT
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A&W Restaurants Employee

There is an A&W restaurant in St Catherine At East near St Denis St. in Montreal. There is a black female working there, looks to be in her 20s or 30s, 5ft 4inches max. She is a [censored] and very rude. She dislikes English white people and refuses to speak English. I came in to order a truffle burger and she asked me in French if I'm paying cash or debit. I said cash. She then said in French to go to the cash next to me. At first I did go to that cash but she called me over to hers. She was jerking me around and this is a form of violent aggressive behaviour. I walked out without ordering. That is among one of the worst customer services I ever had. Why do you employ her? I can sue your restaurant for this treatment and refusing to speak English to me. This is not the first time she did this. I think she used to work at your restaurant in Beaubien At in Montreal. Again she refused to speak English and was acting very hostile. She must have a behaviour disorder. She probably picks on women alone because she's afraid to pick on men. She is DISGUSTING PLUS! I want feedback on this matter or I'm taking legal action against her and A&W. Why should I not be able to get a hamburger at your restaurant because of this woman! She sounds like a psychopath.

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Glen Robert
, US
May 03, 2021 9:31 am EDT

on may 2 2021 i went to A&W on lasalle boulevard in sudbury ontario. i went in to place my order. unorganized and they were to busy answering the phone for people ordering than to take orders of customers that were in the store. after 10 minutes i left and went to mcdonald's restaurant. also i want to know why is it that when customers order two bacon egger combo with teas when the cashier enters it on the cash it says 15.00 and some change while in reality the price should only be 14.00 and some change. you might say well it is only a 1.00 but how much money do A&W make in one day with these mistakes. at the end of the month those 1.00 become thousands of dollars . some customers don't notice it while others do and speak their mind and voila they are charged the right price which is 14.00 and some change. i know times are hard but over pricing customers at the cash is not the right way to go. someone who put the price on the cash knew what they were doiverng because in sudbury ontario alone one family owns 5 of these restaurants and they all have these so called mistakes. i don't believe they are mistakes and that is irritating to me. your food isn't getting better, your service is lousy and now you are overcharging innocent customers. what will be next. shame on you. shame on me for going there. this will stop. i will go elsewhere.

ComplaintsBoard
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1:44 am EDT

A&W Restaurants Coupon not accepted

Hello, I always loved A & W food. the burgers and rings are great. Better then any other Fast Food I know.

About 6 years ago, I became Vegetarian for personal and health reasons. I completely stopped going to A & W for that reason, but when the Beyond Burger came out, I returned and I have to say: " That is one hell of a good burger... Love it"

I have the coupon app on my cell and first of all, I would like to say that I am a bit disappointed because there are always coupons for Teen or Mozza Burgers and combos, but never for the Beyond Meat Burger.

One thing though, is that I order a Beyond Teen with no Bacon and they always punch in the coupon and charge me $1.49 extra because I replace the patty with Beyond Meat. That works for me. I am happy. Can't complain.

But tonight was different. I went to the drive Thru waited for my turn... their was a big line up (it was at 30 Highbury Park dr, Barrhaven, Ontario, Canada, K2J6K8). I ordered a Beyond Teen with no Bacon and stated I had a coupon on the cell app stating the Teen was $3.69, therefore, I should have to pay an extra $1.49 for the BM Patty, total $5.18 + tx and I was refused. I told them that I used Teen Burger coupons on Beyond Teen Burger often and that it has always been accepted every A & W I went to (in Ontario or Quebec) but, they refused and told me they do not do it. I ended up waiting to get thru the car line up, wasted a bunch of time and didn't purchase the burger as it was for me not good customer treatment.

Anyways, I needed to let someone know. I do not think its right if everywhere else, they accept a Teen Coupon on a Beyond Teen burger, that this place they don't.

And also a suggestion, it would be nice to see Beyond coupons as well.

Thanks for reading me. Keep up the good food.

Francois Careau [protected]
[protected]@ncr.com

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5:13 pm EDT
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A&W Restaurants Fast food restaurant a&w

Ants!... Need I say more..,?.. We just ordered food from one of two a&w locations in the town I have lived in for many years.., and I should mention have frequented this particular a&w restaurant, and have no prior complaints.. However ants in the soda pop, and the nonchalant, cavalier, attitude of the person who served us.. Is absolutely deplorable.., I would appreciates a prompt response in regards to this matter, as i'm sure being established franchise that prides itself on a upper echelon of quality and care, in comparison to your competitors;now with all that being said, one can unequivocally surmise that this situation is a blatant dereliction of health code structures, and duty by the employee's lack of concern, or interest

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7:17 am EDT
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A&W Restaurants Verbal harassment

I and my family ordered two burgers (beyond meat and chicken). During the course of placing an order the server took the wrong order and upon asking the amount we were advised $34. Cost of about 4 burgers or so.

My husband rejected the order but I wanted to clarify the situation and at the window asked the staff to listen to customer's order with attention to details. All of a sudden the lady inside listening asked me to shut up and never come again.

I was in state of shock as I didn't recognise the lady.

Later I did some investigation and found she is none other but the store owner.

The behaviour was just derogatory, customer centric business are run on ground rules and good work ethics. I request this complaint of verbal abuse to be taken seriously. No customer should be treated in such as manner. This store lacks professionalism.

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marlscoh9
, US
Oct 28, 2020 1:55 am EDT
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Bad service at A&W on St Catherine St E near St Denis streets in Montreal. The server is a black female who hates whiite English people and refuses to speak English to them. I tried to order a burger and she called me over to her cash from the one I was at and asked in French if I'm paying cash or debit. I said cash so she said to go back to the other cashier. She was jerking me around and I left. For the last time. I had bad service from this psycho before. She used to work on Beaubien St in Montreal and had the same rotten attitude. Why don't they fire her? She must be bonking the owner. A%W really has gone to the dogs for service.

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10:47 am EDT
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A&W Restaurants Coffee and breakfast sausage with no egg.

A & W # 4636 on May 1, 2020 at 9:48 am Order # 442, Cashier # 300. Ordered 1 eng sausage cheddar and 1 leg coffee.
Sausage was so greasy that it had permeated 3 napkins and bag when I got home, 5 minutes away. Coffee was very bitter I had to water it down to be able to drink it.

In the past I always enjoyed the above breakfast selection, but today was not a good choice.

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12:56 pm EDT

A&W Restaurants They were not clean, they did not serve me the way I want

The service was an ethical and practical they were not clean they did not serve me the way I want that person to be served they did not let me order the food I ordered and when I tried ordering it still did not go through have you to Ogallala Nebraska store one of the worst stores so far I've been too.

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R stackhouse
Zanesville, US
Nov 13, 2023 11:16 am EST
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Giving half a scoop of ice cream from store bought ice cream and the root beer machine in lobby down too so I actually paid over 6 dollars for a spoonfuls of ice cream floating on rootbear. Date November 5th 2023 at 200 pm

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R stackhouse
Zanesville, US
Nov 05, 2023 2:12 pm EST
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Pitiful

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G Dhaliwal
, US
Oct 22, 2023 3:32 pm EDT
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Hi

I was at Guilford location A&W and employees making food without gloves and staff mentioned it not required so please review video and I have attached receipt with time.

A&W #0749 Guildford Mall

Guildford Town Centre

Unit 1408, 152nd Street & 104th Avenue

3R 7C1

[protected]

Oct 14 2023 03:10 pm

Trans# 319

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Mishaela Duchek
, US
Oct 22, 2023 6:06 pm EDT
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No receipt is ever given. If going at a later gour I find the burgers and fries are so old can barley chew them they are so tough and petrified.

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Lesley Davie
Langley B.C., CA
Oct 12, 2023 1:06 am EDT
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Yesterday my husband and I went to the AandW on 98th in Langley for lunch. All we could get were fries and onion rings as she said that their grill wasn’t working. Seriously! The counter girl didn’t seem to care and said we could get a chicken burger if we were hungry, Really,we went there to get our favourite mama burgers.

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bob mcvicar
, US
Sep 25, 2023 10:17 pm EDT
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Did not honor Coupon

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Mark Doberstein
Wardsville, CA
Sep 26, 2023 5:36 am EDT
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Hamburgers burnt ,onion rings and fries uncooked napkins empty no ketchup

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Chris Marcotte
, US
Sep 24, 2023 2:22 am EDT
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Wrong order when telling manager she said we were basically lying. She said she watched cameras and our order was right. Our smoothie was half full, and our 4 wraps all had no sauce till the last bite. This manager should not be working here.

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Larry Richie
, US
Jul 15, 2023 3:52 am EDT

Bought a bacon egger and when i got home about 3 min laterr the thing was so greasy that the bun was soaked right threw could not even hold onto it without it falling apart on monday july 3/23

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Deanna Bianchin
, US
Jul 11, 2023 8:55 pm EDT
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Aw in Douglas

Street in Victoria bc cashiers need more training about aw giftcards plus when customer ordering they shouldn't be rudely sh.

When customer order their shouldn't be missing parts of the order.

From seabrezze42@gmail.com

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12:52 am EDT
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A&W Restaurants Managers unethical behavior

Good evening, first of all, consider the fact that the date and time provided above are just random because I am a frequent customer of your A&W restuarant but the facts that I am going to provide you are factual and real. My one of the close friends is working on 490 Bayfield Street, Barrie restuarant and I am feeling so obnoxious while sharing the experience with you and it is quite shameful as well. I am not supposed to do this because of my friend who is working in restuarant told me not to do anything but as a regular customer of your restuarant it is my duty to inform you that your Manager in that restaurant which is Mrs/Miss Varuna is completely an unethical, immoral, unprincipled, arrogant, commanding, corrupt, unscruplous and dishonorable person I ever have seen. She is so dominating on the staff member that she forcefully orders staff members to clock out and do overtime for free. She does not how to talk with team members. I think she must have a habit to hear the only word, Yes and word No does not exist in her dictionary. My friend literally is in depression now days just because of the attitude shown by the manager towards staff members. Every staff member is so scared from Varuna and they didn't even want to complain about rude, arrogant and bossy behavior towards them and even Varuna gave every one of them a warning that whoever complain against her will be kicked out from the job on the very next day Actually I was supposed to complain Labour Program Officer or to call them at [protected] but then results will be not good for you and for me as well because I have to a certain distance to buy your beyond meat burger. So, take this feedback as a warning or as a chance to improve working conditions for employees. Otherwise, I have to complain and have to involve labour ministry as well. I hope you should take strict action against Miss/Mrs. Varuna, I am keeping an eye on this situation so carefully and will not hesitate to go legal against you guys because I will not let your Manager Varuna pushing my friend down every time and even you can contact me anytime I will assist you further

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3:10 pm EST
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A&W Restaurants wait time

I arrived at the 20th Avenue A&W on Friday December 27th 2019 and ordered sweet potato fries. I waited for 25 minutes without receiving my fries. This kind of service is not acceptable and I will no longer purchase from this business. There was no apology whatsoever. I did call the restaurant after leaving to speak to a manager or supervisor and was told she wasn't in. I did request a call back. I still hadn't received a call back by Monday, so I called the 20th Avenue A&W to speak with someone in charge. The "supervisor" that came on the wasn't very helpful, and very matter of fact. I'm very disappointed with the service and the way I was treated and I hope something is done ASAP.

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3:03 pm EST

A&W Restaurants server

Went on 11/15/19 for lunch and the cashier Mike was very rude Upon ordering my food he was not very friendly I forgot to give them a cup and then when I asked for a cup he was very rude & just through the cup on the counter and then proceeded to tell me that I can leave the store when I have done nothing wrong I feel very afraid of being in a store by the way that I was treated by him I would not wish this on anyone

Mark [protected]

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Keys Bel
, US
Jul 09, 2021 6:26 pm EDT

Today at 328 pm I ordered 2 Teen burgers and asking that one of the two be plain bread and meat only, not what I received only to have explained to me that a plain teen burger is one with sauce cheese and bacon ? after discussion I was offered a plain mama burger.
The food what warm and not what we expected from this location.
Will not eat A&W for a good while and will advise friends

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9:32 am EST
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A&W Restaurants manager and prices

My friend and I wanted to purchase a Gouda Mama Burger, she added on the price 25 cent for a slice of Tomato another for onion and also for lettuce, when I said the other franchise in Brampton didn't charge she said she does so take it or leave it, I left it so she called me back and said she would eliminate the 75 cents but when when opened the burger there was no Gouda on them so I again went back to her to which she said we only ordered Mama burgers. I am not the only complainant she has arguments with people constantly, she is very rude and should not be allowed to manage especially in a mall. I now go to the other A&W as they are more friendly and do not charge extra for tomato etc. I know this may not make a difference but I'm just so tired of being overcharged if I have to add to a burger, if it says $3.49 that's what it should be with tax not an extra 75 cents.

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2:37 pm EST

A&W Restaurants employees

I am currently employed at a&w in sturgeon falls ontario and first thing is new people are getting more hours then me when i was promised full time and those employees also try and act like my boss amd tell me to go do chores when their just standing around looking at their nails and then they go an initial every chore as if they did them when they have done nothing

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4:18 pm EST
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A&W Restaurants ljs ayce fish and chicken.

LJS

Was served 1piece at a time, each time another one was requested it took 10 minutes to get next order.

Restaurant wasn't busy, had a full crew, just didn't keep up with demand.

Also on another note no one ever came out to clean restaurant even once during the whole time we were at location.

Ticket shows store # 31546
2918 s. Douglas Blvd. Midwest City, Oklahoma

Ticket # 3872
Date 2019-11-03
Time 2:11 pm.

[protected]

Cashier T'aunna H

Total eat in price $17.43

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11:31 am EDT
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A&W Restaurants being slandered

I was in the restaurant this morning and a gentleman came up to me and asked if I had a problem with one of his employees accusing me of following her home after work now I work at Ballad Consulting in Whitecourt Alberta Monday through Thursday 4 days on and 3 day's off and I am a resident of Edson Alberta I have been coming for breakfast, or lunch for as long as I remember now I would like to get to the bottom of this lie and most diffenutly slanderous move if not mistaken identity thanks

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9:23 am EDT
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A&W Restaurants rude & poor customer service

Dear Sir / Mdm,
I m writing in to feedback about a negative experience in the Ang Mo Kio branch (Singapore).
A & W staff Zul (possibly the Team Supervisor) was very rude towards a 70 year old elderly woman who is trying to look for a seat while the elderly's daughter & grandson was queueing up in the Long queue waiting for their turn to order.
Staff Zul could have better handle the situation by directing the elderly to the 3 empty seats at the waiting area, explain politely to the elderly customer or seek help from his colleagues to explain if there is any language barrier instead of raisIng his voice rudely at the elderly and sent the elderly customer out of the store.
The elderly was very upset and angry, thus the store Manager Florence was being invited to handle this negative experience.
When store manager Florence leave the elderly after understanding the situation from the elderly, Florence promised the elderly that she will return with an outcome.
For 15 minutes the elderly waited, still nil return of any staff or outcome. Thus the elderly's daughter approach one staff in the store to help look for Florence to tell her that the elderly is waiting for her return of an outcome. Meanwhile Staff Zul was notice hiding behind the line near the cashier.
The daughter and elderly waited for another 5 minutes for the return of store manager Florence without avail, thus approached a 2nd staff name Hafiz to locate Florence again telling her that the elderly is still waiting for her.
After a few minutes, the store manager Florence & staff Zul appear before the elderly talked it out and apologised to the elderly.
I am Joey, the daughter of this 70 years old elderly women.
I think this negative experience could be avoided and the service recovery is poorly handle.
Attached photo is the receipt consisting of the dine in date & time (6 Oct 2019, 18:19hrs) and my email is [protected]@yahoo.com.sg

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1:40 pm EDT
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A&W Restaurants papa burger

I ordered a Papa Burger with light papa sauce. The cashier typed "add papa sauce"into the register. I repeated that I only wanted a little papa sauce. She said that she knows that. . I got back to work and opened the wrapper. The burger was swimming in a puddle of papa sauce. I was impossible to pick up and eat. I actually had to get a knife and fork, and removed the burger and tomato and lettuce from the bun, and eat it that way.

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8:27 am EDT

A&W Restaurants extreme amount of margarine on my breakfast sandwich ruined my brand new top!

I am a regular customer if this A&W in Ancaster ON. I went there is morning to get breakfast for myself and friend.
I ordered 2 egg sandwich combos. I took my sandwich out of the main and when I sent to take the sandwich out of it paper wrapping the excess grease dripped all over my new top that I had been wearing all of 20 minutes!
I immediately called and spoke to the owner and told him my story. He acknowledge me being there and my order but said " the lady that made the sandwich is a long time employee of the store" I said that great but she over buttered our sandwiches and he his reply we " we use margarine"!
I said I wanted to be reimbursed for the cost of my top approx 35.00 and he sad no he couldn't do it. So now I'm out the cost of my top and the food I couldn't eat!
So what can be done about replacing my top?

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11:32 am EDT

A&W Restaurants Employees being mistreated

First off my wife works at aylmer store. The owner is so high-strung and will not listen to the staff for their wants and needs. The store is understaffed employees are being overworked some employees have families to take care of and the owner will not work with the staffs scheduling. The owner likes to talk about employees problems two other employees which is not right.
The owner he's getting a bad reputation in the town of Aylmer. I know this cuz people in the town of Aylmer like to talk. I love A&W but I refused the stand on the sidelines as the employees of this store are getting run down and mistreated.
Employees are getting written up for things that don't make sense. For example

One employee was in pain so bad she had to leave the floor to go to the hospital and the owner told her to find a replacement before you go instead of telling her to go. That tells me the owner does not care about the employees health and safety.
I'm reaching out to you guys for help if you need further information please contact me [protected]

Thank you from Noel Therrien

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Trina73
, CA
Nov 06, 2019 5:04 pm EST
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I am a Parent of a minor also working in this horrendous environment and absolutely cannot sit back any longer and watch how this horrible human being treats these employees. I personally have loved the brand A and W and the Burger Family for yeats. This has to stop. I am calling head office. I have videos and recorded messages of the manager and assistant manager speaking so unprofessionalmy and basically to 2 minors in my household not to mention NOT paying them the numerous hours they work past their shift ends. I am devastated that this goes on in our lovely town. Hang in there. It's so so sad.

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3:21 pm EDT

A&W Restaurants my boss has ruined a&w for me, and I am sorry.

In the last few months we got a new general manager. At first he seemed good, until I walked into work to find him cursing and screaming at a 20 girl. It has been going downhill from there. He is almost constantly cursing when talking to employees. He goes out to smoke 7-12 times in an 8hr work day. He is extremely racist, when it comes to people who struggle with English. He lies and gossips all of the time. He makes up his own procedures and throws a good portion of the company procedures out the window. He makes everything a lot more difficult. He has the viewpoint where employees are expendable. He plays on his phone way too often, going against phone policy. There was one time he went on Facebook to look up a page that he finds funny, but is completely inappropriate. It was filled with quotes with a lot of cursing, and photos that were offensive. He brought up one photo of Where's Waldo trying to escape from someone's butt crack, and he showed it to everyone working at the time, including a sixteen year old girl. I called him out on it because, as I said, it was completely inappropriate. A couple of weeks ago I saw him making sweets and treats. He was using one spoon for all of the candies, so I let him know about allergies and that he needs to use several different spoons. He got mad at me and stormed outside to smoke. At the end of the day, he confronted me and told me I was right. A few weeks ago I asked him about paid vacation, and he told me that I don't get one because I need to have 34-36 hours several months in a row. When he said that, I let someone know, just in case he denied it later. Which he did. The policy is 32 hrs. When he first became my general manager, I let him know that I was looking for a second job. Only because I wasn't making enough money to live on my own. It was supposed to just be a second job. But because of my GM's recent behavior, it is now going to be a replacement job. This past weekend my Grandpa died. So when I went to work I was already feeling very stressed and somewhat sick. They had very loud music playing in the kitchen, which wasn't helpful at all. I was in drive-thru. At first it was fine, but the longer I worked my head started hurting really bad. There was one point where it seemed as though the headset was getting louder, and my head was throbbing so bad it felt like it could explode. I said something to my boss, and he just said that headsets don't do that, and that I am fine. At around 7pm, it got to be too much. So I excused myself and had to book it to the bathroom, where I threw up. When I got back I let my boss know what happened, and he once again said I was fine. So I put the headset back on and continued to work. At around 8pm I checked labor, and saw that it was at 26%. Which is too high. I had less than 2 hrs left, and there would still be four people working. So I the assistant manager if I could go home. She told me to ask the boss. But when I did, he told me to ask the assistant, and to try to find someone to cover my shift if I want to go home. He knew that the only people available were kids that couldn't work past 8pm, so I was screwed. When I brought up the fact that labor was too high, that I had thrown up an hour before, and that the store was only open for two more hours anyways. He said, not his problem. At that point, he was making me a little mad, so I brought up CDC policy, which states that I shouldn't even be working if I am throwing up. Then my boss said very loudly B.S. When I asked him what he meant, he said that I need to show him evidence that I threw up, because as he said, I am perfectly healthy. When I asked him what makes him say that, he said that he saw me smile earlier. It's my job to smile! If I don't smile when talking to customers, they don't give good reviews. Then my boss proceeded to lie to me and say that I had called in sick 8 times in the last month. Which is not true at all. So, I called my mom to come and get me, because my head hurt so bad and I was honestly willing to face the consequences. When she got there, she asked my boss why I was so upset. He then told my mom the same lies, even claiming he had proof. When my mom asked if we could see the proof, he said that it was something that couldn't be accessed. The whole time he was talking, he would not look anyone in the eyes. At one point, he walked away, and the assistant manager even told my mom that he was lying. When he got back he said that he hasn't missed a day in 2 yrs, and that if I can't handle my duties, that I shouldn't work for A&W anymore. I have worked for A&W for almost 5yrs, and have never been treated this awful. He makes me feel like I am worthless and garbage Jamie Longsine is the most hateful boss, and I don't see good things for the University ave store in the future. I am sorry, but I honestly cannot continue working for A&W anymore.

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A&W Restaurants In-depth Review

Overall Rating: A&W Restaurants is a fantastic dining option that offers delicious food, excellent service, and a pleasant atmosphere. With its wide range of menu options, affordable prices, and commitment to customer satisfaction, it's no wonder why this restaurant is a favorite among many.

Menu Variety and Quality: A&W Restaurants boasts an impressive menu that caters to all taste preferences. From classic burgers and hot dogs to mouthwatering chicken and seafood dishes, there is something for everyone. The quality of the food is exceptional, with fresh ingredients and flavorful seasonings that will leave you craving for more.

Service Efficiency and Friendliness: The staff at A&W Restaurants are known for their efficiency and friendliness. They go above and beyond to ensure that customers are served promptly and with a smile. Whether you're dining in or ordering takeout, you can expect top-notch service that will make your experience enjoyable.

Ambiance and Cleanliness: A&W Restaurants prides itself on providing a clean and inviting atmosphere for its customers. The dining areas are well-maintained and the decor creates a cozy and welcoming ambiance. You can dine in comfort knowing that cleanliness is a top priority at this establishment.

Pricing and Value for Money: A&W Restaurants offers great value for money with its affordable prices. The portion sizes are generous, ensuring that you get your money's worth. Whether you're on a budget or looking for a satisfying meal without breaking the bank, this restaurant is a fantastic choice.

Location and Accessibility: A&W Restaurants has conveniently located branches that are easily accessible. Whether you're in the city or the suburbs, you can find a location near you. The restaurants are situated in areas with ample parking and are easily reachable by public transportation.

Online Ordering and Delivery Options: A&W Restaurants understands the importance of convenience and offers online ordering and delivery options. You can easily place your order from the comfort of your own home and have it delivered right to your doorstep. This feature is perfect for those busy days when you don't have time to cook.

Special Offers and Promotions: A&W Restaurants frequently runs special offers and promotions that provide customers with even more value. From discounted combo meals to limited-time menu items, there is always something exciting happening at this restaurant. Keep an eye out for these promotions to make the most of your dining experience.

Customer Feedback and Reviews: A&W Restaurants values customer feedback and reviews. They actively listen to their customers' opinions and strive to continuously improve their offerings. You can trust that your voice will be heard and that your dining experience will be taken into consideration.

Social Responsibility and Sustainability Efforts: A&W Restaurants is committed to social responsibility and sustainability efforts. They prioritize using environmentally friendly practices and sourcing ingredients from responsible suppliers. By dining at this restaurant, you can feel good knowing that you are supporting a business that cares about the planet.

Innovation and Technology Integration: A&W Restaurants embraces innovation and technology to enhance the dining experience. They utilize modern systems for online ordering, payment, and loyalty programs. This integration ensures a seamless and convenient experience for customers.

Staff Training and Professionalism: The staff at A&W Restaurants undergo thorough training to ensure professionalism and expertise. They are knowledgeable about the menu, attentive to customer needs, and provide exceptional service. You can trust that you will be well taken care of during your visit.

Food Safety and Hygiene Standards: A&W Restaurants prioritizes food safety and maintains high hygiene standards. They adhere to strict protocols to ensure that all food is prepared and handled safely. You can dine with confidence, knowing that your health and well-being are of utmost importance.

Dietary and Allergen Information: A&W Restaurants understands the importance of catering to dietary restrictions and allergies. They provide detailed information about ingredients and allergens on their menu, allowing customers to make informed choices. Whether you're vegetarian, gluten-free, or have specific dietary needs, you can find suitable options at this restaurant.

Special Accommodations for Disabilities: A&W Restaurants is committed to providing a welcoming environment for all individuals, including those with disabilities. They offer special accommodations such as wheelchair accessibility and assistance for those with mobility challenges. Everyone can enjoy a comfortable dining experience at this establishment.

Local Community Involvement: A&W Restaurants actively participates in the local community. They support local charities, sponsor events, and contribute to community initiatives. By dining at this restaurant, you are supporting a business that gives back to the community.

Business Expansion and Growth: A&W Restaurants has experienced significant business expansion and growth over the years. With new locations opening regularly, more people can enjoy their delicious food and exceptional service. This expansion is a testament to the popularity and success of this restaurant.

Competitor Comparison: A&W Restaurants stands out from its competitors with its unique menu offerings, commitment to quality, and exceptional service. While other fast-food chains may offer similar items, A&W Restaurants sets itself apart with its dedication to customer satisfaction and the overall dining experience.

Loyalty Programs and Rewards: A&W Restaurants offers a loyalty program that rewards customers for their continued patronage. By joining the program, you can earn points with every purchase and redeem them for exclusive discounts and freebies. This program is a great way to show appreciation to loyal customers.

Contact Information and Customer Support: For any inquiries or assistance, A&W Restaurants provides contact information and excellent customer support. Whether you have a question about the menu or need help with an order, their friendly staff is ready to assist you. You can reach out to them via phone or email for prompt and helpful service.

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Contact A&W Restaurants customer service

Phone number

+1 (859) 219-0019

Website

awrestaurants.com

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