I had never been late on a payment or not returned something that they ask me too. Until one day I do a return and they wont process it as they did past. then they tell me I am on a bad credit list. thus for, my customers had to wait a while for their money back, and I could not process my next order until avon reimbursed me. one customer who threw away used hair removal strips will still not get her money back, because in the middle of things avon changed their rules and demand you send back used nasty hair strips, which in the past we were told they were to be discarded. now I can not get them to remove the rma which I wanted credit for and they would not give me. and they owe me a credit which they will not release until I send them the nasty hair strips that the lady threw away. I finally placed an order and they sent me used cosmetics, which I had to turn around and pay to send back to get credit, and I had to wait 6 weeks for the credit. my customers usually only wait 2 weeks between campaigns, but unless you are rich, Avon will put you out of business and find away to keep any credits they owe you.
Do not let this person in your house!!!
My now ex-friend / avon representitve and I threw an avon products party at my house (Kinda like a candle party) and she stole items from the attending guests including my wallet, id, ss card, credit cards, and $200 cash! Beware of who you let into your home, and keep your money hidden from this girl. Avon apparently doesn't have a complaints dept. To get her ### fired through, so if you are interested in avon cosmetics, and hear her name.. Let this be a red flag to you!!!
To all past, present and future avon reps, beware is all I can say. Have you had problems with customer service? Have you had problems with ez returns? Have you had problems with managers? Have you been billed for products and not receiving them? Have you had problems getting credits applied to your account? My answer to all of these is yes! Is yours?
I would really love to hear your complaints and problems concerning being an avon rep. Please, email me at: honesty.[protected]@yahoo.com as soon as possible. The more responses I have the better. That's all I can say at the moment. Hope to hear from you all soon and god bless!!
This company does not know how to use the Internet to make the selling experience fulfilling, fun, or just plain easy. They have an ancient accounting system (I believe they still use mainframe computers) and their customer service reps are guaranteed a job as long as they keep their fulfillment system complicated.
It is difficult to understand the charges on the prnted invoices or online. Their descriptions are vague such as "additional order" and "order processing fee" (which is duplicated many times thus adding to the "total" that they are "owed").
Their customer service staff is very nice and helpful but they are in India or Philippines and are working from a script. You must go thru them before you get someone who is a "supervisor" who will then have some knowledge and ability to do anything for you.
Often I have had people hang up on me so I have to call back and go through the entering account number & listening to their constant "commercials" while you wait. Only to have to give my account number yet again when the agent comes on the phone. If I enter the account number why doesn't the system recognize me?
If you have nothing else to do with your life and want to jump through the hoops and takethe "online training" which does not tell you about contingencies, go ahead. But if you want to do this part time figure on spending hours and hours on the phone and on their pathetic web site to figure out what to do and what you owe.
I began by sending my customers to the web site thinking they will have an easy time ... to my chagrin, they told me they had a very difficult time navigating the site. The site is really constructed for representatives, but even for us it is like jumping thru hoops.
I often told the CS folks to change the site to make it easier to use like using Amazon or any other store that has a web presence. They are using a brick and mortar mentality on the web and in my estimation, that is a waste of time and energy.
I feel sorry for you if you have had problems. I just quit this because it made me angry every time I tried to process simple orders. IT is really a nightmare. There is enough drama in my life without having to wrestle with Avon. I'm out and I'm relieved.
I suggest you spread the word all over the Internet if you have trouble. Maybe thenthey will come into the 21st century and make it easier for reps, customers and maybe even their own staff ... although they will most likely have to get rid of customer service agents if it is made to be easier. There's the rub ...
I work as a rep for avon, its only been 3 months but ive had so many problems its unbelieveable, they send wrong product take ages to send the correct products, dont keep you informed of the situation when items are out of stock and when they will be in stock. They mess up taking payment and make stupid excuses blaming everybody but them selves. They dont reply to emails. The operators at the call centre dont speak english, so there is a language barrier, basically they are a nightmare to work for.
I have been an avon representative for 5 years and made the president's club for the first time this year. My biggest complaint is the shortages and backorders. What is the deal with this? Avon is a multimillion dollar industry. I am so sure they do not make enough products to meet the customers demands. I always put in between $600 and $800 orders, but avon only sends me between $250 and $300 of my products. This leaves me with a profit of just $75 or $100 instead of $300 or $400 like I am supposed to profit. I am so fed up with the shortages of my products. They are always either "not available" or will be shipped at a later campaign. This makes the representative look bad. How are we supposed to build the customers trust if half their product is missing? I think this is just a way for avon to keep the representatives from making so much money. That is the reason I just made the president's club, otherwise, I would have made it since I started. Avon is a scam, they make money buy holding our product so that we won't profit. I would not recommend selling avon. You put so much time and effort into it and you end up looking unprofessional because of the shortages and backorders.
I signed up with avon with thinking this is to good to be true. Instant credit, cheap books, $10.00 to start, delayed billing... Well it was. I ordered product for the christmas season and my sales were dismal. I send back what I didn't sell. Avon and I played the "shortages game" and when the games were done they said I owed $205.00 and some change. I was thinking ok they just need to settle all my returns. Wrong... I made the mistake of ordering watches on the delayed billing system. I returned these watches to avon along with the other items before they billed. I have called avon four times, wrote a letter with the invoices, circles and highlights that they asked for and still... They will not call, ad knowledge, or fix my invoice (Other than you owe us). So, what will happen is I will have to pay them and tell everyone I know what a low grade company avon is. And my district manager is a joke. She will email me telling me to place and order and pay (For what I do not owe or have). But, she will not help me to fix this problem (Even though she says "let me know if there is a problem so I can help). She is rude at the meetings and will not address the reps. Questions. They also added another $42.50 to my bill for not paying what I do not owe. Oh and when you call india for help... These people are as helpful as my district manager. I ordered product for six campaigns and have not made a dime with avon. I am not impressed with the products (There is a reason it is cheap) , and do not recommend selling their product unless you want end up paying in the end.
Basically I signed up to become an avon representative because I believed it would be a good way to make some extra money, however I soon found out that it was a lot of work for very little reward. I was often called by avon sales representatives selling products to me, to which I said I was not interested. However during my holidays in 09 I was sent reese wetherspoon perfumes, which I could sell to make money, however I had not asked for the products and had declined them being sent out and explained that I no longer wished to be an avon representative as I no longer had the time. I was not sure about what to so I left the products in my room untouched, after a while I had noticed on my avon account that I had been charged 30 pound for the perfumes, so I rang up avon and said that the products were still here and if I sent them back, would that take the charge off. They said that would be no problem and that they would send a driver out to collect them on a particular day. However on this day he did not turn up, and I had also been charged a 10 pound late payment charge for not paying the 30 pound charge for the perfumes. However the 30 pound had been taken off but I still had the perfumes in my possession. So I rang up again and told them what had happened and they said they would send another driver out on a particular day to pick them up, he also did not turn up and a couple of days later I received a letter saying that due to not paying the fees they had black listed my credit rating, obviously at 19 this isnt a very good thing to hear, even at any age. So my mam eventually decided that as they werent taking me seriously that she would ring up, as black listing can cause problems when I want a mortage or to lend money later in life. She rang up and they said they understood the issue and that for the 3rd time they would send someone out to pick the perfumes up. I was extra cautious and put the perfumes (Which were in a box) on the step so if I missed him he could just take them, luckily I had done this because he came a day earlier than the schedueled date. I was told that he would give me a bar code from the products so that I could prove that they had been collected, however because he had taken them without me there he had just left a calling card to say he had picked them up. So I rang up avon and explained and she said that was fine the account would be cleared. However I have checked my account today as I wanted to make sure and had found out that they have recharged me 30 pound for not sending the perfumes back. This is still ongoing and has been since august last year.
I advise anyone thinking that becoming an avon rep really not to bother, it has caused me more trouble than it is worth and could effect my future, over 30 pound, which I had refused to pay because it is such a unfair way to get money out of people. At 19 I dont have money to pull out for avon, and have stuck by it as this was not my fault. They really do try and scam u out of money, my avon leader who was meant to help me has because more of a hindrance and refuses to help me in any way. People nowadays find it so much easier to buy off the internet so why will they wait for an avon rep to get around everyone and take a week or so to have their goods delivered when they can order off the internet and have it within a couple of days. I never made more than 40 pound with avon, and I can safely say it was not worth my trouble!!!
Dont become an avon representative, it really isnt worth it!
I recently purchased avon invisible light concealer from avon cosmetics. I used the product on 2 small spots on the 12th jan by the 14th jan the spots had turned into the size of 1pence pieces and over the next few days a few more appeared too. They are very sore and big. I went to my local walk in centre on 15th jan as my skin on my face was raw, red and inflammed. The doctor told me that I have had a serious allergic reaction to the concealer and prescribed me with steriod cream, a 7 day course of antibiotics, and moisturising cream. I've become a prisoner in my own house now as i'm very upset with my appearance to venture outside. I have emailed avon and am still waiting for a reply from them its been 2 days!!! I feel as a customer that I have been let down, and I certainly don't want anyone else to have to go through this.
I am a very unhappy person about the funraising that was done with Avon and I am a big one for Avon. However at Union Educational Complex in Mt. Storm, WV there was a fundraising for the cheerleading which is under Rhonda Nichols, [protected] and her sister Joy, [protected]. I placed an order from one of the girls that selling this Avon for the fundraising for the amount of $53.41 on Nov.02, 2009. Here it is De.14, 2009 and no Avon. I called both girls up and they gave me all sorts of excuses such as there was no order turned in from me and I know there was, I have the check from the bank from where Rhonda Nichols put her name on the part of the check "pay to the order of" so I know the girls have my money for my Avon or just cashed the check and not ordered it. This a bit ridiculous and not right. I know for a fact that Joy has hauled around Avon in the trunk of her car when the temperatures was really cold here. So I know when Avon has been froze or kept at a room temperature. So either I get my Avon before Friday Dec.17, 2009 or I want my $53.41 returned to me. I will not order or give Rhonda and Joy no good reference for selling your product.
I have been a representative for 14 1/2 years and I am totally fed up with the amount of back orders and...
I purchased some eye shadow and a tube of lipstick from an avon rep. This rep is a relative of mine and for some reason she has been nasty towards me for some time now, like years, for whatever reason, I don't know. I went to pick up my items and she was ranting and raving because it took me a couple of weeks to get my products. Ranting and raving about if I wrote a check and it bounced that the bank would charge me fees and she was charging me an extra $10 and that when someone doesn't pay for their products she has to pay for them. I told her why would I write her a check that was going to bounce. I was paying cash for my products. I told her she was acting like I owed her $100 or something. My order was for $12.50. (i did not pay her an extra $10). She was crying over $12.50 cents. And on top of that she threw my products at me. They didn't hit me; they landed on the floor. That is unacceptable behavior for someone representing a company they are selling products for.
So, therefore, I will not order any more avon products from this rep. If there is something I need, which there is only one product of theirs that I use on a regular basis, I will most likely order via internet and have it shipped directly to me.
Also, I am thinking about calling avon headquarters and letting them know of this incident with their rep. Throwing my products at me.
Do not sell avon... They are a rip off!!! I sold for about 1 1/2 years or so. Had a few regular customers but unless you put alot of time and effort into it, forget it. I have a "more than full time" job and wanted to sell avon to help supplement paying bills etc. Ended up being a losing venture for me. You have to pay for everything... Catalogues, bags, samples, shipping for returned items. No real support from rep... They only support those that are big sellers!! Oh well, you live and you learn!!!
Once a quarter I receive a Avon catelog on my drive way - unsolicited. I finally called Allison Roe (the...
I had purchased a travel bag from avon and when the rep handed me the bag I looked it over and realized that...
I went online to Avon.com to sign up to be a representative. Well about two weeks later I never received a...
I wanna get this out there to people who are trying to get extra money and are thinking of becoming an avon rep. Don't do it unless you wanna get ripped off like I did!!!
I recently sold avon on different occasions to try to get extra money for my husband and i. So I contacted the representative that was on the back of the avon book that my husband brought home to me and I set up my avon account put the books out and later on found out from my husband that the places the books went they were gone. So I thought okay maybe I will start getting calls or emails with avon. Boy was I dead wrong... The next day my husband goes back to work and sees about two dozen more avon books and they weren't mine. So then I went ahead and tried to contact the district manager for her help. Did I get response back for help? No! Instead I get emails telling me about upcoming things that have to do with the
Company. Then I get a phone call letting me know about the conference call tomorrow night (6/17/2009). I thought okay now I can let them know how I feel no big deal. Then I get a call about an hour later telling me that I can't place anymore orders etc. Because of an issue that happened 3 years ago which was not my fault so I called to try to get the problem fixed. I go to make the phone call but did I get to talk to someone to fix the problem. Again no... They decided to play tennis with me having me go on a wild goose chase and call a bunch of other numbers. They just didn't want to hear my problem. So that's why i'm trying to get the word out to other consumers not to go to work for avon because they will rip you off in a heart beat
You will get overcharged and you will put out more money than you bring in!!! And im not the only one who had the problem i've had several other former representatives tell me that they had the same problem with avon
Around December of 08, I had a Avon catalog hanging on my front door of my home, in the catalog was a flyer...
I had been a dedicated, hard-working avon representative for about 10 years. When I had two mini-strokes, I asked my supervisor what to do. I was told to pay what I owed, send back those items that were not wanted by customers and those I ordered personally that were not used/not opened. I did just that to the tune of over $350+. Avon had two different collections agencies claim that I owed them; one said that they received at least half a dozen complaints a day from avon representatives. I have the documentation and with this second agency and avon's refusal to let me work for them even with them owing me $70+, all the documentation and correspondence will be sent to the attorney general in maine. I'm sick of their dishonesty, their corruption, and their very nasty and negative attitude towards representatives who have only helped the company to prosper. I'm in hopes that the attorney general will set things straight - i'll get my $70+ back and avon will be reprimanded for their corrupt and unfair practices. I have told everyone I know not to buy avon, not to support them in any way. They are in the wrong!
I too started avon thinking that I could make money. What a mistake!! I would not wish this nightmare I have had with them on my worst enemy.
I had my account frozen for returns after pieces came up missing (Shortgages) even though I had returned the items they told me unless I could prove it I had to pay for them.
So on my last returned box of $162.84 worth of merchandise, I placed sticky notes with the item description, rma #, and price on each one, took individual pictures, took group pictures of the items in the avon box then sealed it shut with tons of tape and all paperwork inside. Well when avon received it, they now claim that $110.49 worth of the merchandise was not in there. I promptly filed a ups claim, called the customer service phone number (Like india can help do anything for us) and called my district sales manager twice that day to let her know what's going on. Well it is currently 2 days later, no return call at all from my dsm, avon now shows those items as outstanding and india customer service told me there is nothing more I can do for over 6 weeks as I am not approved for instant credit. My bill is current, I am currently an e-rep and after reading thing, have decided that I can no longer afford this avon "business". The company has routinely shown "shortages" on my returns even though all the items were sent back. They treat me like I lie for a living and when I tell them I have pictures of the items they get panic stricken on the phone and customer service told me they were there but I would have to wait 6 weeks for them to "process through"!! Yea just one more joke. My next call is going to the attorney general of texas because these kind of fraudulent business practices need to be put to an end somehow someway!!
If you have had similar problems, contact the attorney general of your state and file a complaint. Since it most of the products cross state lines, we can complain to the attorney general of the united states as well.
I have tried to call hq in new york but can't seem to get past the automated system there. But I won't stop trying,
A soon to be ex-rep,