Menu
For Business Write a review File a complaint
Aviva

Aviva review: Maturity Payment 5

C
Author of the review
7:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My policy Number RPG1289341 in the name of my wife Mrs K.Sharma matured on 10.07.2011, various forms filled on various dates
with cancelled cheque given, paymenr is still pending. When I approached the branch various excuses have been given to me.
Now I have given a letter copy attached, waiting my payments, else I will approach IRD.

Capt.G.K.Sharma
Mrs Kumudani Sharma

Letter Copy attached

View 0 more photos
Update by Capt. G K Sharma
Nov 22, 2011 2:30 pm EST

Today I have sent the following e.mail to the claims@avivaindia.com

Dear Sirs,

Today I have received from you a cheque of Rs.114747/- in favour of M/s LIC of India towards the annuity policy to be purchased. I have received this cheque along with, the remarks, that I am receiving, this cheque as the full and final settlement. This cheque forms part of total repayment due from Aviva against my Policy No. RPG 1289341. As per your covering letter of the above cheque the balance amount (Rs.56517/-) has been transfered to my bank account.

I have earlier posted my complaint against undue delay in finalising payment under my above Poliocy which fell due on 10.07.2011 and against which claim for redemption has been filed. Vide this complaint I have also demanded 14% interest from you for the delayed period i.e. from 10.07.2011 to the date of final payment i.e. today.

Today when I contacted their Customer Service Helpline I was also informed by your Customer service cell today 22.11.2011 at 1911 hrs by Mr.Lalit, that it has been recorded in YOUR system that my complaint, has been resolved.

I may here add that in reality my demand for interest against delay in payment HAS NOT BEEN RESOLVED AT ALL and that I shall be using your Cheque No. 618612 for Rs. 114747/- for purchase of a policy under some annuity scheme of Life Insurance Corporation of India.

I hereby repeat my original complaint against undue delay in finalising the redemption of my policy No. RPG 1289341 by you and demand an interest of 14% on the full amount of Rs.1, 71, 264/- for the delayed payment from the maturity date of 10-July-2011 till the final settlement.

I am repeating complaint that my complaint is not yet resolved. I have demanded an interest of 14% on the full amount of Rs.1, 71, 264/- for the delayed payment from the maturity date of 10-July-2011. till the final settlement.

I also claim this interest, on the delay of payment of this interest any further.

Please also note my complaint number [protected] given to me by your executive Mr. Lalit, at 1911 Hrs today.

A copy of this e.mail is also being forwarded to Consumer Court for their information.

Best of Regards.

Capt.G.K.Sharma
Mrs.Kumudani Sharma
Policy Number RPG1289341

Update by Capt. G K Sharma
Dec 13, 2011 7:12 am EST

Thank you very much

Thank you very much,

I am satisfied with the resolution, and close my complaint.
I have received the interest on the delayed payment.
hence i do not have any more complaint.

thanks once again.

5 comments
Add a comment
Aviva_India
Aviva_India
IN
Nov 16, 2011 6:01 am EST

Dear Sir, We are investigating your concern basis the policy details given in the above communication. In case you would like to share any further details, please write in to us on customerservices@avivaindia.com. We would revert to you within 7-10 days of noting your complaint. Regards, Customer Services team

G
G
girija13
IN
Nov 16, 2011 6:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi,
I have had a good experience with the Aviva customer services team in the past when i faced certain issues. They were quick with their response. I would recommend that you write in on the id given above. They will resolve your issue as well.

Aviva_India
Aviva_India
IN
Nov 28, 2011 10:23 am EST

Dear Capt. Sharma,

We are re-opening your complaint, and would respond to you at the earliest. We would request you to contact us at customerservices@avivaindia.com for any other details you would like to furnish.

As stated in our reply sent through post to you, the release of payment was delayed as complete information wasn't provided at the time of submitting final documents.

Regards,
Aviva India

C
C
chander shakher joshi
IN
May 21, 2012 3:08 pm EDT

sir i am working with aviva as an FPA (Y11205492) in month of dec i pick a policy (APB0025247) of my client mr amit chandola in that month there will be a 4% extra payout contest were running but i cant get that pay out not yet kindly look after in that matter.

S
S
Suresh Saini77
US
Jun 05, 2012 8:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

dont invest in any kind of policy in AVIVA they are biggest cheats in the market.

You need to struggle to get back your money. They are ready for any kind of legalities to avoid or delay your payment.

What is fun of investing if you cannot get on time.

I invested in two policies in AVIVA and struggling to get my money back.
LFG1490505 submitted the policy documents 3 months ago and i am getting weired replies. so i am going legal with them.

I got plenty of emails like this but no actual customer care reply.

Dear Mr.Saini UIN: 122L025V02

Thank you for writing to Aviva Life Insurance.

With reference to your email regarding your policy bearing number LFG1490505, we wish to inform you that we have forwarded the request to the respective authorities for further details and will get back to you in 2 days and may we kindly request your good self to bear with us in the interim.

Should you have any further clarifications, you can get in touch with us at any of the touch points mentioned below.

We at Aviva are pleased to serve you. We look forward to building our relationship with you to fulfill all your life insurance needs.

Yours sincerely,
Sanjay Dutt
Customer Advocacy Team
Aviva Life Insurance Co. India Ltd.

We will be happy to hear from you. Allow us to keep in touch on a regular basis by updating your contact details.

: www.avivaindia.com|) 1800–180–2266 / 0124–2709046 |For any query we request you to write @ customerservices@avivaindia.com and for any complaints you can write @ complaints @avivaindia.com

More Aviva reviews & complaints

Aviva - fraud 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Aviva - non payment of my canceled term plan
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Aviva - NOT PROPER WAY OF CLARRIFICATION
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Aviva - PAKKA FRUAD 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Aviva Contacts

  2. Aviva phone numbers
    1890 335 577
    1890 335 577
    Click up if you have successfully reached Aviva by calling 1890 335 577 phone number 1 1 users reported that they have successfully reached Aviva by calling 1890 335 577 phone number Click down if you have unsuccessfully reached Aviva by calling 1890 335 577 phone number 0 0 users reported that they have UNsuccessfully reached Aviva by calling 1890 335 577 phone number
    100%
    Confidence score
    Ireland
    950951
    950951
    Click up if you have successfully reached Aviva by calling 950951 phone number 1 1 users reported that they have successfully reached Aviva by calling 950951 phone number Click down if you have unsuccessfully reached Aviva by calling 950951 phone number 0 0 users reported that they have UNsuccessfully reached Aviva by calling 950951 phone number
    100%
    Confidence score
    China
    +1 (800) 103-7766
    +1 (800) 103-7766
    Click up if you have successfully reached Aviva by calling +1 (800) 103-7766 phone number 0 0 users reported that they have successfully reached Aviva by calling +1 (800) 103-7766 phone number Click down if you have unsuccessfully reached Aviva by calling +1 (800) 103-7766 phone number 0 0 users reported that they have UNsuccessfully reached Aviva by calling +1 (800) 103-7766 phone number
    India
    +44 207 283 2000
    +44 207 283 2000
    Click up if you have successfully reached Aviva by calling +44 207 283 2000 phone number 1 1 users reported that they have successfully reached Aviva by calling +44 207 283 2000 phone number Click down if you have unsuccessfully reached Aviva by calling +44 207 283 2000 phone number 0 0 users reported that they have UNsuccessfully reached Aviva by calling +44 207 283 2000 phone number
    100%
    Confidence score
    United Kingdom
    +1 (800) 387-4518
    +1 (800) 387-4518
    Click up if you have successfully reached Aviva by calling +1 (800) 387-4518 phone number 0 0 users reported that they have successfully reached Aviva by calling +1 (800) 387-4518 phone number Click down if you have unsuccessfully reached Aviva by calling +1 (800) 387-4518 phone number 0 0 users reported that they have UNsuccessfully reached Aviva by calling +1 (800) 387-4518 phone number
    Canada
    +39 800 114 433
    +39 800 114 433
    Click up if you have successfully reached Aviva by calling +39 800 114 433 phone number 1 1 users reported that they have successfully reached Aviva by calling +39 800 114 433 phone number Click down if you have unsuccessfully reached Aviva by calling +39 800 114 433 phone number 0 0 users reported that they have UNsuccessfully reached Aviva by calling +39 800 114 433 phone number
    100%
    Confidence score
    Italy
    +370 52 690 169
    +370 52 690 169
    Click up if you have successfully reached Aviva by calling +370 52 690 169 phone number 1 1 users reported that they have successfully reached Aviva by calling +370 52 690 169 phone number Click down if you have unsuccessfully reached Aviva by calling +370 52 690 169 phone number 0 0 users reported that they have UNsuccessfully reached Aviva by calling +370 52 690 169 phone number
    100%
    Confidence score
    Lithuania
    +48 225 574 444
    +48 225 574 444
    Click up if you have successfully reached Aviva by calling +48 225 574 444 phone number 1 1 users reported that they have successfully reached Aviva by calling +48 225 574 444 phone number Click down if you have unsuccessfully reached Aviva by calling +48 225 574 444 phone number 0 0 users reported that they have UNsuccessfully reached Aviva by calling +48 225 574 444 phone number
    100%
    Confidence score
    Poland
    +90 216 444 1111
    +90 216 444 1111
    Click up if you have successfully reached Aviva by calling +90 216 444 1111 phone number 1 1 users reported that they have successfully reached Aviva by calling +90 216 444 1111 phone number Click down if you have unsuccessfully reached Aviva by calling +90 216 444 1111 phone number 0 0 users reported that they have UNsuccessfully reached Aviva by calling +90 216 444 1111 phone number
    100%
    Confidence score
    Turkey
    +852 35 509 600
    +852 35 509 600
    Click up if you have successfully reached Aviva by calling +852 35 509 600 phone number 1 1 users reported that they have successfully reached Aviva by calling +852 35 509 600 phone number Click down if you have unsuccessfully reached Aviva by calling +852 35 509 600 phone number 0 0 users reported that they have UNsuccessfully reached Aviva by calling +852 35 509 600 phone number
    100%
    Confidence score
    Hong Kong
    +65 68 277 988
    +65 68 277 988
    Click up if you have successfully reached Aviva by calling +65 68 277 988 phone number 1 1 users reported that they have successfully reached Aviva by calling +65 68 277 988 phone number Click down if you have unsuccessfully reached Aviva by calling +65 68 277 988 phone number 0 0 users reported that they have UNsuccessfully reached Aviva by calling +65 68 277 988 phone number
    100%
    Confidence score
    Singapore
    +886 800 001 110
    +886 800 001 110
    Click up if you have successfully reached Aviva by calling +886 800 001 110 phone number 1 1 users reported that they have successfully reached Aviva by calling +886 800 001 110 phone number Click down if you have unsuccessfully reached Aviva by calling +886 800 001 110 phone number 0 0 users reported that they have UNsuccessfully reached Aviva by calling +886 800 001 110 phone number
    100%
    Confidence score
    Taiwan
    +84 243 724 6699
    +84 243 724 6699
    Click up if you have successfully reached Aviva by calling +84 243 724 6699 phone number 1 1 users reported that they have successfully reached Aviva by calling +84 243 724 6699 phone number Click down if you have unsuccessfully reached Aviva by calling +84 243 724 6699 phone number 0 0 users reported that they have UNsuccessfully reached Aviva by calling +84 243 724 6699 phone number
    100%
    Confidence score
    Vietnam
    More phone numbers
  3. Aviva emails
  4. Aviva address
    St. Helen's, 1 Undershaft, London, England, Greater London, EC3P3DQ, United Kingdom
  5. Aviva social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 29, 2024
Aviva Category
Aviva is ranked 41 among 331 companies in the Cryptocurrency category