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Morgan Stanley Smith Barney

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Morgan Stanley Smith Barney reviews first appeared on Complaints Board on Jul 11, 2009. The latest review Backlog for Estate Processing was posted on Aug 15, 2015. The latest complaint Mishandling account and excessive fees was resolved on Apr 02, 2012. Morgan Stanley Smith Barney has an average consumer rating of 3 stars from 11 reviews. Morgan Stanley Smith Barney has resolved 6 complaints.

Morgan Stanley Smith Barney Customer Service Contacts

131 370 (Australia)
+1 212 761 4000 (Head Office)
+44 207 425 8000 (United Kingdom)
+353 17 998 700 (Ireland)
+49 692 1660 (Germany)
+36 18 814 000 (Hungary)
+39 276 331 (Italy)
+31 204 621 300 (Netherlands)
+41 445 881 000 (Switzerland)
+86 108 356 3800 (China, Beijing)
+852 28 485 200 (Hong Kong)
+91 226 641 1000 (India, Mumbai)
+62 213 048 8100 (Indonesia)
+966 112 187 000 (Saudi Arabia)
+65 68 346 888 (Singapore)
+27 115 870 800 (South Africa)
+82 23 994 848 (South Korea)
+66 20 369 800 (Thailand)
+54 114 349 0700 (Argentina)
+57 13 192 667 (Colombia)
1585 Broadway
New York, New York
United States - 10036
United States

Atlanta, GA
Monarch Tower, 3424 Peachtree Rd, NE Suite 800, Atlanta, GA 30326 
Baltimore, MD
1300 Thames Street, Baltimore, MD 21231 
Fax: +1 610 260 7093

Boston, MA
1 International Place, 13th Floor, Boston, MA 02110 
Fax: +1 617 856 8020

Boca Raton, FL
5002 T-Rex Avenue, Suite 300, Boca Raton, FL 33431 
Fax: +1 561 394 8660

Chicago, IL 
440 South LaSalle St., Suite 3800, Chicago, IL 60605 
Fax: +1 610 260 7093

Houston, TX
JP Morgan Chase Tower, 600 Travis Street, Suite 3700, Houston, TX 77002 
Fax: +1 713 512 4559

Los Angeles, CA
1999 Avenue of the Stars, Suite 2400, Los Angeles, CA 90067 
Fax: +1 310 788 2048

Menlo Park, CA
2725 Sand Hill Rd, Suite 200, Menlo Park, CA 94025 
Fax: +1 610 260 7093

Miami, FL
200 South Biscayne Boulevard, 51st Floor, Miami, FL 33131 
Fax: +1 610 260 7093

Purchase, NY
2000 Westchester Avenue, Purchase, NY 10577
Fax: +1 914 225 6770

San Francisco, CA
555 California Street, San Francisco, CA 94104 
Fax: +1 415 982 4907

Washington, DC
401 9th Street NW, Suite 630, Washington, DC, 20004 
Fax: +1 610 260 7093

West Conshohocken, PA
One Tower Bridge, 100 Front Street, West Conshohocken, PA 19428 
Fax: +1 610 260 7093

Canada

Toronto, Ontario
Brookfield Place, 181 Bay Street, Suite 3700, Toronto, Ontario, M5J 2T3
Fax: +1 416 943 8697

Calgary, Alberta
Sun Life Plaza, North Tower, Suite 2740, 140 - 4th Ave SW, Calgary, Alberta, CT2P 3N3
Montreal, Quebec
700 Wellington Street, Suite 2000, Montreal, Quebec, H3C 3S4
Vancouver, British Columbia
Waterfront Centre, 200 Burrard Street, Suite 610, Vancouver, British Columbia V6C 3L6
Tel: +1 604 658 8100

United Kingdom
25 Cabot Square, Canary Wharf, London E14 4QA, England

Ireland
7-11 Sir John Rogerson's Quay, Dublin 2, Ireland

Australia

Sydney
Level 39, Chifley Tower, 2 Chifley Square, Sydney, NSW 2000
 
Melbourne
Level 53, 101 Collins Street, Melbourne, VIC 3000

France
61, rue de Monceau, 75008 Paris, France
 
Germany 
Junghofstrasse 13-15, 60311 Frankfurt, Germany 
 
Hungary
Business and Technology Centre, Lechner Ödön fasor 8, 1095, Budapest, Hungary
Fax: +36 18 892 700

Italy
Palazzo Serbelloni Corso, Venezia 16, 20121 Milan

Netherlands
Rembrandt Tower 11th Floor, Amstelplein 1 1096 HA, Amsterdam

Poland
62 Wspolna Street, Floor 02, 00-684 Warsaw, Poland
Fax: +48 226 570 111

Russia
21 1st Tverskaya-Yamskaya Street, Moscow 125047, Russia
 
Spain
c/ Serrano 55, 28006 Madrid, Spain
Fax: +34 914 181 222
 
Sweden
Hovslagargatan 5A, 111 48 Stockholm, Sweden
Fax: +46 86 789 601

Switzerland
Beethovenstrasse 33, CH-8002 Zurich, Switzerland
Fax: +41 445 881 074

Turkey
Esentepe Büyükdere Caddesi № 171, Metrocity İş Merkezi A Blok Kat: 24, 34330 1.Levent Şişli İstanbul
Fax: +90 212 398 0280

China

Beijing
Fortune Resources International Center, 12/F, Tower 1, 18 Taipingqiao Street, Xicheng District, 100032 Beijing 
Fax: +86 108 356 3801

Shanghai
77/F, Shanghai World Financial Center, 100 Century Avenue, Pudong New Area, 200120 Shanghai  
Tel: +86 212 033 6800
Fax: +86 212 033 6919

Hong Kong
Level 46, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong
Fax: +852 22 397 805

India

Mumbai
18F, Tower 2, One Indiabulls Centre, 841, Senapati Bapat Marg, Mumbai 400 013 
 
Mumbai
Athena, Bldg, № 5, Level 1 - 6, Sector 30, Mindspace, Goregaon (W)
Mumbai 400 090
 
Mumbai
Nirlon Knowledge Park, Bldg B2, Level 3 & 4, Bldg B4/5, Level 7, 8, 9;
Bldg B7, Level 1, Off. Western Express Highway, Goregaon (E), Mumbai 400063, India
 
Bengaluru
RMZ Ecoworld, Campus 6A Level 7; Campus 8B Level 2, 3, 4 & 5, Sarjapur - Marathalli Outer Ring Road, Varthur Hobli, Bengaluru East Taluk, Bangalore 560103, India
Tel: +91 806 104 1000

Indonesia
20/F, World Trade Centre 2, Metropolitan Complex, Jl. Jenderal Sudirman, Kav. 29-31, Jakarta 12920, Indonesia 
Fax: +62 213 048 8292

Israel
Millennium Tower, 17 HaArba'ah Street, 19th Floor, Tel Aviv, 64739
Fax: +972 36 236 399

Japan
Otemachi Financial City South Tower, 1-9-7 Otemachi, Chiyoda-ku, Tokyo 100-8109, Japan

Saudi Arabia
Al Rashid Tower, Floor 10, Al Ma'ather Street, PO Box 66633, Riyadh 11586, Saudi Arabia
Fax: +966 112 187 003
 
Singapore
№ 16-01 Capital Square, 23 Church Street, Singapore 049481     
Fax: +65 68 346 806

South Africa
2 Merchant Place, Cnr Fredman & Rivonia Drive, Sandton, 2196, South Africa

South Korea
12th/22nd/23rd Floor, Heungkuk Life Insurance Building, 68 Saemunan-ro, Jongno-gu, Seoul, 110-786, Korea 
Fax: +82 23 994 886

Taiwan
22/F, Taipei Metro, 207, Tun Hwa South Road, Sec. 2, Taipei 106, Taiwan
Fax: +886 227 301 737
 
Thailand
16/F Bhiraj Tower at EmQuartier, 689 Sukhumvit Road, Vadhana, Bangkok 10110, Thailand 
Fax: +66 20 369 820

United Arab Emirates
Level 7, Precinct 3, PO Box 506501, Dubai, United Arab Emirates

Argentina
Carlos Pellegrini 1163, Piso 4, Oficina 7, Buenos Aires, Argentina  
Fax: +54 114 349 0708

Brazil
Avenida Brigadeiro Faria Lima 3600, 6th Floor, 04538-132 São Paulo, S.P., Brazil 
 
Chile
Av. Presidente Errázuriz 2999 Oficina 501, Las Condes, Santiago, Chile

Colombia 
Carrera 9 № 74-08, Oficina 305, Bogota 110221, Colombia 

Mexico
Paseo de Tamarindos 90 Torre 1 Piso 29, Bosques de las Lomas, Cuajimalpa, México D.F. 05120     

Peru
Av. Santo Toribio 173 Vía Central 125 Ofic. 1502, Edificio Real Ocho, San Isidro, Lima 27, Perú     

Morgan Stanley Smith Barney Complaints & Reviews

Morgan Stanley Smith Barney — Backlog for Estate Processing

Dad died Dec. 28, 2014. MSSB contacted immediately to set up the estate account and establish the inherited...

Yacolt

Morgan Stanley Smith Barney Wealth Management — eviction from account

after buying income securities investments with Salomon Smith Barney since 2002, the new owners are evicting...

Morgan Stanley Smith Barney, Sptg, SC — Marion Stanford Macmillan, Stockbroker

I hope you can help me or refer me to someone who can. I now live in Malaysia and before that Thailand with...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Morgan Stanley Smith Barney — Mishandling account and excessive fees

Be very careful or you will get taken advantage of. If you are a big investor with lots of money, they may...

Lutherville

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Morgan Stanley Smith BarneyRetaliatory Fees

My companion and I have been clients of (nee) Smith Barney for over 15 years. With the retirement of our long-time Financial Advisor and his replacement by one Stephen Gottlieb, and the subsequent acquisition of smith Barney by Morgan Stanley, we were subjected to a decreasing level of service and an increasing level of fees. My partner withdrew her substantial investments in December. Because I had closed my IRA in 2009 to purchase a retirement home, and had been essentially out of work for over a year, my two money market accounts had dwindled to very small amounts. I was shocked to find in January, without forewarning, that MSSB had deducted annual fees from each of my accounts, something they had never done before. The final straw: Last week my companion wrote me a check (of less than $500) in order to close her remaining money market account; when the check was presented for payment, MSSB immediately deducted the anuual fee from her account, causing the check to be an overdraft. We were both charged overdraft fees. In our attempts to communicate, it has become evident that Stephen Gottlieb believes that such retaliation makes for good customer relations.

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    • Bu
      Business Ethics Apr 16, 2011

      You can file complaints with FINRA, the SEC, and your state government department responsible for corporate or securities regulation. The FINRA website, investor conplaints is located at http://www.finra.org/Investors/ProtectYourself/p118628 . This is not your problem, it is the brokers and brokerage problem. Other investors depend on you following up with the appropriate regulatory agency to provide all of us with the history of individual brokers and brokerage firms. The complaint history is publicly available. FINRA can also advise you of arbitration or mediation procedures. They may have broken the law and of course they will attempt to ignore you in hopes that you'll go away. This is typical of many corporations and unethical businesses. Persist with your complaints to the regulatory authoritys and look into taking your business elsewhere after this is resolved. It is never a good idea to entrust your money and continue to work with unethical and possibly illegal operations with no legitimate way to resolve complaints and no supervision of unscrupulous brokers, of which there are countless numbers. Overall the statistics show that the happiest investors are those with self directed accounts. The less interference from a "financial advisor" the better. They aren't really advisors they are salesmen whose interest is themselves and their employer not you. Fidelity has excellent research (better than any you'll get from an "advisor") and a great website with low costs. Don't continue to pay for something that not only adds no value to your portfolio but puts your assets at risk, legally and financially.

      0 Votes

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    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Morgan Stanley Smith BarneyACCOUNT TAKEN OUT OF st.LOUIS

    because I VOICED CRITICISMS ABOUT THEIR MANAGEMENT OF MY ACCOUNT AND SAID I WAS OVER -CHARGED AND TOLD THEM THAT THEY DID NOT COMMUNICATE CLEARLY TO ME: BOTH THE BROKER AND THE UN IT MANAGER BINDED TOGETHER TO SEND MY ACCOUN T TO A NEW YORK ADDRESS AND AN ACCOUNT WITH NO PERSONAL BROKER. wHO CAN I CONTACT TO PROTEST TBHIS HARASSMENT, INSIDE OR OUTSIDER SMITH BARNEY AND ST. LOUIS??

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      • St
        Stay Balanced Dec 25, 2010
        This comment was posted by
        a verified customer
        Verified customer

        They just don't want to do business with you, so what? They sent your account to a "call center" where you will be serviced by a team of advisors. You will not have much of a personal relationship, but relationships work both ways.
        I am sure they cringed every time the sales assistant said you were on the phone again. Did they do anything right? Sounds like you are the one harassing them! My advice, if you want a "personal broker" you need to learn how to be more personal. No one will work with you if you are " a problem client" It is just not worth working with you. So change the way you treat them and you will be treated better. Best wishes.

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Stanley, Morgan And Associates — FRAUD

      Completely fraudulent company, Kern County District Attorney called them a "criminal enterprise". If you are...

      Stanley, Morgan & Associates — illegal scam outfit

      Stanley, morgan & associates is the same company as maxwell, turner & associates. paul anthony vasquez dba...

      Morgan Stanley Smith Barney — Elder Abuse

      My 99 1/2 year old mother had her retirement account at Smith Barney. Her account manager was told by both...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Morgan Stanley Smith Barney Retirement Accounts — Endless fees

      MSSB increased their fees without clear notice in a manner that most investors would understand. There were...

      Los Alamos

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Morgan Stanleyfruad

      Morgan Stanley lost my companies 401k saving for all our employees.
      We were told it would be a safe investment rated AAA
      We did not choose anything aggressive in terms of investing. It was supposed to be secure most importantly a safe investment. Morgan Stanley made reckless trades, some trades consisted of selling and rebuying the same investment. They did this to make a commission on the sale and purchase of the same instrument.
      There was no point in the buy and sale. It made no money for us, but each time they did that we had to pay the commission fee.

      Add your opinion

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        • Plumbus Jun 22, 2017

          It is so irritating how big companies like banks think they can do whatever they like without facing the consequences
          I hope they got what they deserve

          0 Votes
        • Sm
          SMS Miller Aug 02, 2009

          I am an ex-Morgan Stanley employee. The amount of risks that the firm takes with systems that cant handle the financial products are amazing to even me. The risk management department is understaffed with poor leadership and black boxes everywhere. The books are confusing and the systems are so outdated that giving your money to Morgan Stanley is a risk in itself. Dont trust this firm, it looks great on the outside, due to their tactics on manipulation of capital markets trading. The leaders are crooks and so are their employees who are lifers there. I really found it disgusting to work in such an environment, I hope they go under, or change their management including firing the MDs in all the major areas, especially Institutional Trading and Risk Management.

          By the way, FINRA and SEC are so idiotic, they dont know wtf is going on in the front lines. These regulators are window dressers and the FRB wants financial firms to fail so they can lend money WITH INTEREST to ailing financial firms, its a scheme. The FRB also does not have a strict oversight method nor will plan on doing so, why? Cause Interest is the name of the game for the FRB, this is how international bankers profit from world chaos. Keep at it Morgan, they create cashflow for the FRB, FINRA and SEC.

          0 Votes
        • Ad
          Advisor Jul 14, 2009

          Cyan,

          My condolences to you and your company. As an advisor, if everything that you are stating is accurate, what Morgan Stanley did is unethical and illegal. They can not continuously buy and sell securities to generate commissions for themselves. If you haven't already, I would contact the SEC and also FINRA and let them know what is going on.

          Sincerely,

          Chris

          0 Votes

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