CB Vehicle Rental and Leasing Avis Complaints #2-21

Avis review: Car rental

Taavi Türnpuu of US

Sep 09, 2026 6:40 pm UTC

Verified customer

Featured review

Rented a car for 4 days at Avis Nice Airport (France). On day 2, the tire went flat — a mechanical fault, not an accident. The 24h assistance line was unreachable for a full hour; we finally got through via the online form, then waited 3 hours for a tow truck. It arrived at our hotel instead of the car's location; the driver spoke no English, took a photo of the tire, loaded the car and left without a single word on how to proceed. Next day at the airport desk, the agent (who refused to give her name) declared the flat tire was OUR fault and charged us €826.10 — tire, assistance, a full tank of fuel and other unexplained fees. A flat tire on a rental car is a vehicle malfunction, not the customer's fault. We are filing an official complaint and disputing the charge.

Claimed loss: €826.10

Desired outcome: Full refund of the €826.10 charged for a mechanical fault on their own vehicle, plus reimbursement for the lost rental day.

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Manager

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custserv@avis.com

100%
Confidence score: 100%

Support

info@avis.com

100%
Confidence score: 100%

Support

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Six Sylvan Way, Parsippany, New Jersey, 07054, United States

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Oct 12, 2026
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