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CB Vehicle Rental and Leasing Avis Complaints #2-21
Avis

Avis review: Car rental

T
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6:40 pm UTC
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This review was chosen algorithmically as the most valued customer feedback.

Rented a car for 4 days at Avis Nice Airport (France). On day 2, the tire went flat — a mechanical fault, not an accident. The 24h assistance line was unreachable for a full hour; we finally got through via the online form, then waited 3 hours for a tow truck. It arrived at our hotel instead of the car's location; the driver spoke no English, took a photo of the tire, loaded the car and left without a single word on how to proceed. Next day at the airport desk, the agent (who refused to give her name) declared the flat tire was OUR fault and charged us €826.10 — tire, assistance, a full tank of fuel and other unexplained fees. A flat tire on a rental car is a vehicle malfunction, not the customer's fault. We are filing an official complaint and disputing the charge.

Claimed loss: €826.10

Desired outcome: Full refund of the €826.10 charged for a mechanical fault on their own vehicle, plus reimbursement for the lost rental day.

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  1. Avis Contacts

  2. Avis phone numbers
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  3. Avis emails
  4. Avis address
    Six Sylvan Way, Parsippany, New Jersey, 07054, United States
  5. Avis social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 11, 2026
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Avis Category
Avis is ranked 8 among 85 companies in the Vehicle Rental and Leasing category
#06 U-Haul International U-Haul International #07 Turo Turo #08 Avis Avis #09 Budget Rent A Car Budget Rent A Car #10 CarTrawler CarTrawler

Most discussed complaints

Outrageous debit on car scratch
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(opinions to this review)
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