The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
AutoZonelifetime warranty

tuesday sept. 22 around 9-10am went to return my starter for another one. had a life time warranty? they wouldnt give me another one because there machine to test it was broke? my car was accross the street @valera gas station getting worked on, they would've verified that it was starter/ but autozone employee and manager wouldnt exchange, so i had to take bus to fruitvale autozone where they were more helpfulll. and also commented that they(mcarthur)<br />
could've and should have exchanged my starter??? so thats my complaint

Responses

  • Su
    subview Dec 15, 2010

    that suks... that manger must have been [censor] slap by his dm on his duratester report. its been to my experince store manager will not do certain things because of these reports that district manger hammer them with. they monitor override test results in swapping out starter which MOST of the time passes but customer insist it be replace. guess the store manager use up all his override and just turn off the manchine for at least one week. lol

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