AutoZoneincompetence

F
This review was posted by
a verified customer
Verified customer

I have a 2003 Nissan Altima. The engine quit running about a month ago. I finally brought it to the dealer for dianostics. It was determined that the Mass air Flow Sensor(MAFS) was bad. The dealer gave me the option to find a cheaper part to install(dealer part price:$561.68). I found the MAFS at Autozone in Watson La. for $268.00. I was told they didn't have it on the shelf but had one in their whse. I asked if they could have it delivered to the Baton Rouge branch on Florida Blvd. He told me yes and it should be there in two hours and he would call me upon arrival. I paid for the part in full and left. At that point I quit looking for the part assuming all was well. After about three hours I still hadn't been contacted by anyone from Autozone. So at that point I went to the Florida branch looking for the part assuming they "forgot" to call. When I went in to explain the situation, the saleperson was very rude in explaining to me what happened and was very quick to tell me I could get my money back. It appeared all she was worried about was getting a date with a group of thugs that were hitting on her. She told me the part would be ordered from a vendor and would not arrive until noon the next day. She explained to me that when the part was picked up at the whse, they opened the box and noticed the part had been used. Is this normal to have a part in the whse opened and looked at to make sure it hadn't been used? I found this to be very odd and felt like I had been lied to from the begining. All they wanted was the money and I would be at their mercy until it was delivered. The dealer closed at 5pm and the car would have to stay there and inccur more charges thanks to Autozone. The next day I called the Florida branch to see if the part arrived, and I quote " Yea, it be here, come get it" and hung up. So I arrive at the store and asked about the part.The manager asked me if I had the old part with me for the core. I told him no that I would take the new part(keep in mind, I payed for in full) install it on my car and bring the old one back for the 45 dollar core charge. He then asked me if I had anything of value on me that I could leave with him to ensure I would come back. I was confused and told him I payed for that part...it's mine and showed him the reciept. He insisted that I leave him something of value. Beings that I accidently left my 5olb gold brick at home that I normally carry around for collateral reasons, I asked him if my 15$ driver's license would do? He told me yes and put it in the cash register. Luckly I was riding with someone or else I would not have gotten my part. I guess I could have offered him my Nike flip-flops at that point and negotiated with other articles of clothing I had on. I am still confused about getting a part I payed for already. I go to the dealership and install the part and head back to Autozone. I went in with the old part and the manager removes it from the box and looks at me and says this: " This part looks like its five years old! " I told him you are exactly correct!! That is the core!!! He then tries to charge me another 300 bucks. He was completely and totally confused. He then asked another employee to open the register and return my driver's license. Once again she was too busy trying to get a date with the same group of loitering thugs that she did not do so, and I ended up leaving without my license and had to turn around and go back. I will take partial blame on that one, but I still do not know why I had to leave it there in the first place.With all of this said, I will NEVER go back to Autozone...EVER nor will my family members and anyone I come in contact with. I have never seen anything like this when it comes to serving the public. It was like I was bothering them. They took a one day job for me, and turned it into a two day job. I highly suggest that these employees are taught manners, and the value of telling the truth. I am overall very disappointed with the experience I had with your company. Customers use AutoZone to get away from dealing with over priced auto repair shops, but after dealing with your rude, inexperienced, and unhelpful staff, that will force me to use other after market retailers in the future.

Responses

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    Adriane408 Sep 14, 2009

    I ALREADY DONT USE AUTOZONE FOR THE SAME EXCAT REASON! I WILL MAKE SURE I REMIND EVERYONE I KNOW TO DO THE SAME AS WELL!

    0 Votes
  • Ma
    matlock1981 Sep 15, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Was the girl that supposedly was "helping" you out really thinking she was gonna get a date with a bunch of thugs? Yeah right i'm sure! She probably thought date...and the thugs probably thought "porno gang bang"...LOL...hilarious!

    0 Votes

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