AutoNation review: Never again!!

It was my first time purchasing a vehicle through a dealership, and it turned out to be the worst experience ever. This happened at AutoNation Honda in Renton, WA. It all started with the CFS Manager, Kymberly Ruff, who claimed to have "13 years in the business" but failed to understand the process for purchasing a vehicle with an ITIN instead of an SSN. She sent threatening emails and left unprofessional messages about reporting the car as stolen if I didn’t provide the necessary information, even after I was approved by the original bank. I tried calling, emailing, texting, and even showing up in person, but received no response. After two weeks, they realized I hadn’t started the process with the bank, so I had to explain everything again. I eventually spoke to the GSM, Keith Albritton, who promised to "take good care" of my case. While he did find a bank willing to work with me, he provided no details and simply told me to come in and sign, expecting everything to be explained when I arrived.

I called Keith to let him know I was on my way and arrived around 5:45 pm, only to find he had left at 5:30 pm. I was handed off to another employee who asked me to start signing paperwork without explaining anything. I refused to proceed until all my questions were answered, which clearly upset him. After completing the signing, he didn’t bother to print out the paperwork like they had done the first time. Instead, he said Kymberly would email the updated information—odd, considering she never responded to my previous attempts to reach her. It was a frustrating and unprofessional experience from start to finish.