AutoNation – Product cancellation request in your store at autonation honda tucson auto mall

I trade on 6/15/2023 a Passport SUV (vin 5FNYF7H50NB000020) that purchase in your store at Autonation Honda Tucson auto mall on 01/13/2022, with the document (ADOT Secure odometer disclosure) that the Auto dealer who sold to me a new car taking the passport in trade-in. I went o your store in order to file a Product Cancellation Request that I did on 7/21/2023, the finance Manager who take care of me was Mark Ibarra telling me that in max 4 weeks I will receive my balance of the insurances not used, After 2 moths of the filing I call Mr. Ibarra leaving in his voice-mail info about me and the delay of payment of the not used insurances (Balance of each one; Extended service = 942.18. Gap - 729.04 & Tire & Wheel = 368.02 info from Mr. Ibarra), after one week & nor response from Mr Ibarra, I went to your dealership looking for Mr. Ibarra, once I mentioned him about my call one week ago, he mentioned that his has in his pending's to call me, I found this outrageous with a high lack of responsibility & curtesy to a customer, He explain to me that the Lienholder (Citizens Bank NA) is the one who will send to my attn. the payments, Therefore, I need to contact the Lienholder about the delay and Autonation does not have nothing to do on this. The next day I received a check from Auto nation (Share Services Center, Irving Tx) in the amount of 368.02 (No. [protected]; dated 14sep23) that covers the balance of tire&Wheel, My 1st thinking was that Mr. does not know his duties, on 19sep23 I received a 2nd check in the amount of 729.04 that covers the gap not used, but on 10/10//2023 I received a letter fron my bank Stating that the last check has a stop payment cancelling the deposit of it. Due to this anomaly I contact on [protected] (the General manager of Autonation Tucson; Mr Peranzi) and I explain him the above issue, he promised me to resolve such situation and promised to call me back during the 9 with a satisfactory result, Until today he did not call me, even Thou I call him 3 times during the week with not success. I hope you can fix anomaly situation, that neither Mr Peranzi or Mr Ibarra could not do it. If you need to upload documents related to this issue, please let know, I hope that this request did not delay more the solution.