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AutoNation

AutoNation review: Terrible service and experience

J
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4:28 pm EDT
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My name Jazzmine, I purchased my first SUV jeep wrangler and was super excited on 9-16-23. My salesperson was Massine and I financed through my bank so everything went pretty fast. Once I left the lot, my mom noticed once I got home that my tire on my back passenger side was wobbling as if it was about to come off. This was a Saturday so I had to park it and wait until Monday to take it and get looked at. We ended up finding out that my jeep had a bad wheel barren, which should have been observed during a proper inspection. Massine told me that this would be a quick fix and I would have my vehicle soon and gave me a loner. Me and my mom came in and as soon as Massine seen us he walked to the back of the building avoiding us, he never updated us within the 3 weeks of me not having my vehicle (that was a quick fix) unless we called him and even then he talked to us as if we were irritating him. It has taken them 3 weeks to get my truck back to me, my car note is now due for a vehicle I have only drove once which was the time of purchase. I asked Massine was there anything they could do to compensate me for this huge inconvenience that was not my fault but their and he said that he could not help me anymore. I spend so much money for my vehicle and to have this kind of service and have my exciting experience of buy my first car taken from me really was disappointing. He was so rude to me when all I wanted was to get updates and see if I can be compensated outside of a rental that they had to give me. I would really love for somebody to reach out to me because this was not what I expected.

Desired outcome: I got my truck and Massine since then has been very rude, not helpful and showing that its all about the commission not the customer. Its like now that I have my car he wants nothing to do with me and my problems.

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  1. AutoNation Contacts

  2. AutoNation phone numbers
    +1 (877) 253-4239
    +1 (877) 253-4239
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    +1 (425) 452-3229
    +1 (425) 452-3229
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    Parts Associate
    +1 (425) 452-3228
    +1 (425) 452-3228
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    Service Coordinator
    +1 (425) 412-4114
    +1 (425) 412-4114
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    100%
    Confidence score
    Sales Consultant
    +1 (630) 537-0311
    +1 (630) 537-0311
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    Sales Specialist
    +1 (954) 769-3375
    +1 (954) 769-3375
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  3. AutoNation emails
  4. AutoNation address
    200 Sw 1st Ave Ste 1600, Fort Lauderdale, Ohio, 33301, United States
  5. AutoNation social media
  6. Nick
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    Jul 19, 2024