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CB Vehicle Rental and Leasing Auto Europe
Auto Europe

Auto Europe review: Car hire booking cancelled with no notification

J
Author of the review
8:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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Booked a car online 30/12/25 for collection in Geneva airport on 07/02/2026. Waited patiently for the confirmation voucher that never arrived. Phoned Auto Europe to query, whilst they found the booking they said it was now invalid / cancelled due to failure to process the card payment. Having not received an email nor phone call to notify me of any issues, had I have not checked in with the company prior to travelling I would have just presumed everything was ok. Their customer service was really appalling, no apology, no recompense, no resolution. Apparently to rebook the price was well over double that of when I first booked plus they now had no cars of the same class available. No offer of an reduction in price nor upgrade for the inconvenience they had caused me. "Computer says No." Forced to find an alternate car elsewhere costing me £250 extra, not a great start to my holiday!

Claimed loss: £250

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  1. Auto Europe Contacts

  2. Auto Europe phone numbers
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    Feb 02, 2026
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Auto Europe Category
Auto Europe is ranked 23 among 86 companies in the Vehicle Rental and Leasing category
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