The complaint has been investigated and
resolved to the customer's satisfactionResolved ATT Uverse — service installation
resolved to the customer's satisfaction
Outrageous poor service adn communication---AT and T Uverse took and gave a huge amount of information. We waited 3 weeks for installation. Moved TV cabinet and prepared for access to lines. They did not clearly explain and emphasize at any time that ONE wall outlet, installed as a 3 prong grounded outlet was absolutely required. The technician came in for the job---in a few minutes, said cannot do it--the outlet is not 3-way grounded. The home has had satellite, TV, internet routers, etc for several years. We did not realize that we could not use the 2 to 3 prong adaptor, and a surge protector plug for the uverse router. Only one outlet of this type is needed. Beware, if u get uverse---have the 3 way grounded plug available before they show up. The tech did not bother to ask or tell us that before he came to the house.
Does he get the same pay for a call if he comes, says he cannot do the job and leaves?
I had told the phone sales man when ordering--ATT has so much legal-eze "conditions" to protect Themselves. I could not digest all that stuff. Maybe the info. was in the fine print somewhere, but I got lost. They need to write their Excessive regs and conditions so that real people can understand them!!!
Just a few words in a simple sentence would have prevented a very frustrating "NO SERVICE" call. So the tech did ABSOLUTELY NOTHING TODAY!!!