AT&T Uverse — does not honor advertised promotions
We recently switched over to AT&T Uverse from Time Warner because of all the "special promotions" they were offering. We were supposed to get $275 back in rebates. We met all of the requirements for the rebates but have not received anything. I contacted their promotions department get our rebates and they supposedly took care of everything. 2 days later, I get an email that says our rebate request was denied. WTF? I have hard copies of the fine print of the rebates which clearly shows that we have met all the requirements and I can't seem to get a dime out of them. Now I will have to spend another hour on the phone with them to get our rebates. If they do not honor them, it is completely false advertising and unethical. They use the promotions to lure you over and then do not come through on their promises. I had customer service issues with AT&T a long time ago and vowed never to use them again. I should have learned my lesson.