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AT&T  -  Directv

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I called August 14, 2021 for a service call because my Direct TV service was not working. The gentleman told me that repair could not come soon enough so I asked for my service to be canceled. I specifically remember the call because I had guests that weekend and did not want to not have TV for them to watch. I thought my service had been canceled and immediately signed up for YouTube TV. I would not have signed up for another TV service had I kept Direct TV. I would also not have canceled the service call to repair the TV since the TV was not working if I planned on keeping it. The gentleman I spoke to was very difficult to understand and clearly, I had a misunderstanding. However, since the call was recorded someone should be able to go back and listen to the conversation and see that I requested it to be canceled. The lady I spoke to today was very nice and reimbursed me for December and January but I would still like to be reimbursed from August 14, 2021. The picture I uploaded below shows that my receivers have been offline since we unplugged them as soon as I got You Tube TV in August. Please reimburse me the money I have paid since August as we have not been using the service.

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