AT&T
reviews and complaints

Been with at&t many many years (bundled package) called to get a cheaper price for tv contract/service, young lady I spoke with offered no special deals, but a lesser package which in losing over 120 channels for a deduction of $25 per month (not the savings I was looking for) cant believe that years of loyalty mean nothing to a consumer nor its company, told her we will be doing a total cancellation by years end of everything 220 per month on tv/internet and 160 per month on cell phone service which comes to about $4600 per year, then we will see how not caring for a customer really pays off... But of course she tried to tell me if I switch to directv or dish or comcast I will pay extra for boxes and hd packages and rental fees yada yada yada so I informed her that her tactic was not keeping me from my decision... Mind you this is the 2nd time in 2 years I have asked for a special/deal and 2nd time denied, guess time will tell if customers make pay days possible for companies or ceo, s get the bonus they hoped for by denying company/customer relationship priority

I am not going to write all this out, some one needs to call me or I will not make another payment and I will switch to one of your competitors as well as post what has happened to me along with emails chat phone calls as proof.
I am so disgusted with att right now and this is just the latest incident in a long line of faulty equiptment, installers/techs that are poorly trained and not knowledgeable at all as well as terrible service and customer service.
My name is Robert Leeds and my number is [protected]

Thank you,
On Sept 16th I spoke to the Loyalty Dept. of att/directv/internet. The complaint was about my bill as in too much. She agreed and offered the following corrections.
Tv change of price - change order# R21-25303922767.
Internet reduction - 58984593990A
Total cost of the directv/internet $106.00 +tax - Order# 303066330
In Oct. was bill was as it was the month before $181.08. Not the date the new price was to go into effect which was Oct.
On Oct 26th I called att and quoted them the above change orders they issued me a $65.00 dollar credit. But not the difference of the $106.00 and the $181.08 I paid. I called att today the 27th of Nov. and spoke to Loyalty Dept. They agreed that $106.00 was the number I was quoted and agreed to. They also said they would not honor that agreed upon price. Back to $181.08. I'm flabbergasted never expecting this reaction from of all folks AT&T. I am
Sincerely,

John and Mary Hartman
130 Newport Circle
Hendersonville, Tn 37075
Ph [protected]//[protected]
AT&T account number [protected]

11/14/20 internet & landline not working? payment always on time, after numerous calls to 800 288-2020 a Michelle insisted that ATT could only do the repairs by sending a technician INSIDE my home for 3-4 hours. I am a senior who is disabled and I notified my son that he needed to be present on 11/16/20 between 1-3:00PM. ATT did not show up or called my cell. I called Att after 7-8 attempts and it was stated that a another tech would come back 11/17/20. Tech arrived ahead of time but he waited for my son who advised the tech that I did NOT authorize the fiber installation and demanded the original copper and internet to be restored. He could not do it. On 11/17/20 I filed a verbal complaint with FCC file #4379581.11/18/20 I called Belva Davis, not available so I called the office of the president and spoke with Donald. 11/19/20 ATT technician restored my internet & landline WITHOUT having to come inside. My son took 3 days OFF work because I am disabled and cannot go up and down the many stairs in my home. I asked for compensation, I asked why & who authorized this FIBER, and ROY from the office of the president said that the 6 days without my internet & landline was an ACCIDENT! Why was I told that the only way to get my services restored was to have a tech inside for 3-4 hours? 11/23/20 I received a letter full of lies from ATT. Att should not be allowed to mislead seniors with FIBER services that should be the customers option, have ATT representatives mislead and disconnect PAYING customers for 6 days and just frustrate & misrepresent what rights a customers has! I was NOT given an option when my services were disconnected without notice. I want compensation for my son's time and ATT must in writing apologize for their poor customer service that I had to endure by being told that a supervisor was not available by Maria MC976E and then Maria connected us not to a supervisor but to the Direct TV dept. to get rid of us after 40 minutes waiting .This is the way all of their representatives deal with good paying customers, frustrate them to the point where they will just leave!

Wife and I recently signed up for cell phone service. We ordered 5 lines with phones and 2 smart watches. We was told when we signed up, the watches would ship separate from the phones. We received the phones but, did not het the phones. When i called to activate our phones, I asked when the watches would come in. They did not show where we ordered them with the phones. So, we could not add them to our service until 60 days after we have service with AT&T. very unsat..

Earlier this year, as the pandemic rose up, I cancelled directv due to losing my job. I have a pre- condition that, on the advice of my doctor, precludes me from going out in public. I phoned AT&T no less than 10 times explaining my situation asking for a return box for my equipment.each time I was assured that a box was on the way and it never arrived. Now I have been sent to collections over a 75 dollar bill over equipment I have tried to return and can't. In addition, I was charged for goods and services I never ordered and was never reimbursed for what I never used. I'm sure this is not the only complaint about AT&T and directv, but this is a good example of their standards and practices.

Ian Early
Ravenna Ohio
[protected]@ Gmail.com

Rude and disrespectful, absolutely no customer service skills, untrained. 11/14/2020 6 pm, I called ahead of time to let them know my mother was coming to keep her service (we switched to another provider, she was on our service) Ben without explaining anything and put her on the most expensive plan. She knew it wasn't right and called me very upset, I called the store and tried to explain what happened, the kid was speaking over me and tried to argue said she was paying for 3 lines, I said no, just her phone number only. He hung up on me on purpose, now this is the second time this kid had hung up on me. Also, my phone was ported to another carrier, my husbands can't be for some reason. We call we sit on hold for up to an hour, they drop the call and we have to start over, or you get transferred and you get stuck on hold again forever. They can't seem to figure anything out the first person you talk to. It's very hard to understand people because they dont speak good english either

I am so upset been with your company over 30 years because I trusted your company. Today I paid my bill and started checking my bill on my son phone [protected] I have 8.99 insurance in which it was supposed to be 8.99 premium. Then I see a charge for 6.01 for protect advantage support service in which I did not authorize and has been charging me since Sept 2019. I was told by Sam id-264694 that she would credit my account $81.13 and fix my 8.99 insurance to premium and remove the 6.01 charge. Then her supervisor Andrea id-205523 was rude and said no she was not going to change anything I was on hold for a total of 3 hours. Then I call corporate number spoke with Jan he assure he would get everything taken care of he couldn't do anything than he transfer me with George id-Gi4044 she said she would expedite the refund but that's all she could do than than I was transferred to Ban id-vn846a and I was told she couldn't change anything cause the 8.99 insurance has expired and she couldn't take off the 6.01. now I was told the rep mess up when processing our insurance so how is that my fault and you are telling me there is nothing you can do. I am so angry on the phone over three hours and nothing is resolved I have been a loyal customer for over 30 years, but I will cancel my account and go somewhere I am appreciated. your supervisor needs to go through customer service again she was very rude.
this needs to be resolve and someone needs to call me [protected] or email me [protected]@yahoo.com
If no one can help me I will go to WFTV news so the future consumer won't have to experience what I went through and tell them to always check your bill because Att will add charges you didn't authorize.
I am sorry my trust is simply is not there anymore for your company.

Karen Montgomery

June 2019 I transferred my service from 1217 E. Robert, Fort Worth 76104 to 6504 Gillis Johnson Street, because I built a new house. However, I found out they did not transfer my service. They started a new account and left the other one going. I did not know that. I have tried many times and been promise many times they would correct this. They didn't. They turned me over to IS collections and they put it on my credit. I don't feel that is right. I have been a loyal and faithful customer. You all have gotten many thousands of dollars out of me and you treated me like I stole something from you all. I need someone to check the recorded phone calls I've made and fixed this. I'm in business and work hard to manage my credit. This does not reflect my what I did.
I also recorded our conversation when I called in.

Multinational corporations without integrity and common sense do not deserve the american workers' hard earned dollar. You should 100 percent be practicing gratitude to all of us who make you rich instead of sneaking in a smarmy corporation like asurian to refurbish iphones without the consent/certification from apple itself!
On what planet is it acceptable to pay upwards of 1000 for your iphone = $200-$240 a month for it to work so a company like asurian and at&t can get rich? That is so unacceptable.. Then they use fine print to cover their detestable business practice of tricking their customers...
No integrity no class no awareness, accountability, common sense, honesty, or truth! I paid for a authentic iphone xr and when I not only had to give them another 200 dollars... But my "refurbished" phone has software that became "corrupted" and I cannot even take it to the genius bar at the apple store. They wont touch it because the components are fake and the company that pumps these faker phones out is staffed most likely by mouth breather and dudes who smell... I have given at&t so much money these past several years... That I cannot on principle stay on with them another month... I give them over 200 dollars a month and they show their true colors aligning themselves with asurian... Crooks, theives, and degenerates...

9t39t2020 Next Steps - FTC Complaint Assistant
On 08/13 I signed up for an AT&T wireless contract at my local Target store. I was given misleading
information about the offer and the phone that I was told was included in the contract and therefore free.
When I received my first bill, it was over $100 more than I was told it would be by the AT&t
representative I signed the contract with. I called the 800 number and explained what I was told. She
said that I was given incorrect information and that my particular phone was not part of any offers and
that I would have to pay for it. The AT&T agent I signed up with sent me photos of her written notes the
day I signed the contract. When I went to access them after receiving the first bill, they were "No Longer
Available". That was the only confirmation I had of the contract. I was not given any other form of proof
or copy of any contract at the time of sign-up. I naively trusted AT&T and never contemplated the
thought of my being given misleading information to get me to sign a 30-month contract for wireless
service. The AT&T phone agent said that because I was within 14 days of signing the contract, I could
return the phones for a "FULL REFUND". The agent said to return the phones to the Target store where
I purchased them. Unfortunately, I had to wait until the AT&T reps were there again on 08i21. Nicki, the
AT&T rep. in Target said she could not accept the phones back and that I had to send them back to
AT&T via the return shipping label provided when the phones were sent to me. I exited the store after
attempting to reach an AT&T representative on the phone without success. After being disconnected, I
finaly reached an agent who told me again that I would receive a full refund and to send the phones
back with the AT&T return shipping label. This agent then transfered me to another agent, Julio lD
#JJq6149 who confirmed cancellation of both lines. I returned the phones the same day on Aug. 21st.
Since that time, I have been receiving bills from AT&T. I have called and spoke to at least 10 agents on
numerous occassions remaining on hold for littealy hours at a time as I was transfered to one person to
another. Every time I was told that I would receive a full refund and they appologized for the
inconvenience, only to receive another bill stating I sill had a balance due. My last conversaion was with
an AT&Tphone rep. by the name of ANJEL lD #YETTC9J3 on 09122. After t hour and 59 minutes on the
phone with first others and then her, I was told, once again, that everything was taken care of and that
she whould send an email by 09/26 showing a 0 balance. I never received the email and in fact
reccieved another bill yesterd ay 09129 stating I owe $301 .94. One can never reach the same agent on
the phone to hold them accountable, even with the employee lD number. AT&T and its agents are lying
and misleading the public and are not being held accountable for their actions. What recourse do I have.
The charges that I am not responsible for will soon go into collections if I don't pay them even though I
have been told by 6 different agents that I do not owe anything because of the terms of the contract and
my cancelling it well within the 14 days of Gomencement. I have a list of every name and lD number for
every agent I spoke to stating that I would not owe anything to AT&T, along with other dates, times and
documentation from the various conversations. lf what AT&T is doing is not criminal, I don't know what
is. Please make them accountable.

I have been fighting my slow Internet speed for years with AT&T with no resolve. They tell me that I am on a long run and I get what I get. The issue is I pay as much as my daughter in Grand Rapids and she gets speeds 10 times mine. I was told once just be happy you have any internet. I pay full price and they seem to not care that my speed goes from 6MBITS to 8Mbits and I pay full price. I have complained to no avail. All I ask is that I get the 12Mbit speed I originally signed up for. then it went to 10 now its 6 - 8 Mbit. Today its under 2Mbits reset unit and back to 5.6.
Why cant they fix my speed? because they don't want to. I have Fiber running through my yard going two ways and its not available to me
Why cant I get some help from AT&T? They also don't like it that you complain it seems to get worse so I try not say anything but wow.

I am receiving irregular debits billed by vesta *at&t prepaid [protected] orus. Each is $27.75.

I don't have an account with at&t! This is outright fraud, many similar complaints online. The contact # doesn't work, non existent.

Can't talk to any at&t representative. Can't file online because it requires account information... I have no account!

This needs to be resolved. Vesta is a company hired by at&t for billing. They are defrauding customers, refusing to respond to complaints. At&t should be able to address the issue but they don't! Disgraceful!

MY auto pay is due 9/1/2020. At midnight. At&T decided they had the authority to take my money on 8/31/2020 at 10:30 pm. I have know problems paying for services on the due date not before the due date. I talked to rep who told me this happens. I have been on the phone for over 1 hr on hold. Time is money & as long as At&T can do these types of things the consumer loses. Tired of your company's excuses. AT&T had NO right to take money before the due date.

Our U-verse, Internet and Phone service has been up and down on a daily basis the last two weeks. Technician came and replaced the Modem and re-terminated a number of connections. The very next day the system went back out of service a number of times throughout the day. A new technician came a couple days later and did some more testing outside and determined that we had a wiring problem between our home and the pedistal box on the opposite side of the street. He said that someone would come to bore under the street and would pull a new line from the box to my home which happened three or four days later. Meanwhile on a daily basis our service from AT&T would go down for hours at a time. A sub-contractor came and bored under the street and pulled a new wire through and took them two days to complete. The sub-contractor told us an AT&T technician would be out the next day to install the new wire. I called AT&T late in the day to see when the technician would be arriving and was told I would have to reschedule for the technician to come out and the earliest they could schedule was two days later. We have now been without service that we are paying for for multiple days.
When I was on the phone for over 55 minutes waiting to speak to a supervisor about the situation I was cut off and even though I had given them my cell number which they asked for just in case we were to get disconnected I never received a call back.
I'm so frustrated with this issue I'm very close to contacting Charter Spectrum to replace this terrible AT&T service.

Regarding Account # 775-980-8100

I was on the phone for 3 hours today and transferred to several different people who did not know how to solve my complaint or where to direct me. I had to explain over and over again to each person they transferred me too. This process was frustrating. I closed my business on 4/30/20 after 2 years. My business re-opened the following day under a new name and ownership. The new owner and I contacted [protected]@t to set up transfer so the new owner could keep the phone number. We both were there on 4/30/20 when the phone system was changed out by [protected]@t. I received a bill for $462.93 for services after I closed my account out. After 11 different conversations with your employees finally a guy told me I had been charged for remote service. I asked what that was and he told me. This was a service I did not order, I was told it is automatically put into place. Once again I did not need or order this service. Furthermore I have never received a bill prior to it being turned over to collection. I had auto pay and my close out balance was 16.49 and it was taken out by auto pay. I have been turned into collection for a service I did not order and charged $462.22 for this service. The man who assisted me to figure this out gave me a phone number to the collection agency however I called 5times and no answer. I would like this matter cleared up and this taken off my credit report.

I upgraded my phone with AT&T from iPhone 7 to IPhone 11 based on an internet deal offered where a credit of $300 would be used to offset the installments from $25 to $15 per month.
This was completed first by chat and then over the phone to finalize. I excitingly signed up for that offer. AT&T sent a Rep to my house in Feb 2020 to deliver and setup my phone. They then sent a mail in label by email to send in my old phone, which I did. My old phone was in excellent condition. AT&T confirmed receipt of my phone and said my credits would start to be received in 2-3 billing cycles.
In june, when I realized its been more than 3 months, I checked my bill and didn't see any bill credits in any of the billing cycle.
I had tried reaching out to customer service - the waiting time to talk to a representative was itself very long (because of Covid situation) I still waited until a representative attended my call. The representative gave me a number to billing department. I called the new number and they again gave me the runaround. I spent hours going through this and explaining my situation with the same result. Wait and I'd see my credit on the next bill cycle.

Next billing cycle in July arrives and still nothing. I called again and got the same runaround. They escalate the situation and say that a supervisor will call. No call.

At this point AT&T has stolen my phone and I consider them thieves. I will be switching providers and filing complaints with state attorney general and BBB. Will also be posting this story to all review boards and seeking arbitration. Not that I need the money, but it's the principal of the matter and they need to be held accountable so they don't steal from others.

It is very frustrating with at&t.
I have tried all day to access my internet at&t without any luck.
they can't seem to help me at all.

Generally, I have a very long time wait time.
I am transferred all the time to other people.
Issues are not resolved.