AT&TBoth

S Nov 27, 2020

Thank you,
On Sept 16th I spoke to the Loyalty Dept. of att/directv/internet. The complaint was about my bill as in too much. She agreed and offered the following corrections.
Tv change of price - change order# R21-25303922767.
Internet reduction - 58984593990A
Total cost of the directv/internet $106.00 +tax - Order# 303066330
In Oct. was bill was as it was the month before $181.08. Not the date the new price was to go into effect which was Oct.
On Oct 26th I called att and quoted them the above change orders they issued me a $65.00 dollar credit. But not the difference of the $106.00 and the $181.08 I paid. I called att today the 27th of Nov. and spoke to Loyalty Dept. They agreed that $106.00 was the number I was quoted and agreed to. They also said they would not honor that agreed upon price. Back to $181.08. I'm flabbergasted never expecting this reaction from of all folks AT&T. I am
Sincerely,

John and Mary Hartman
130 Newport Circle
Hendersonville, Tn 37075
Ph [protected]//[protected]
AT&T account number [protected]

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.