CB Computer Hardware ASUS Rog router

ASUS review: Rog router

Abdul_Hotaki of New York, US

Nov 11, 2023 4:40 pm EST

Featured review

Called for helping me to setup the vpn and remote access to pc from another network in different location. I spoke with 4 different people. They took down my question and information then it took forever to get transferred to a specialist. When I got to him it was static he said, but it was on his line as I did not have that issue with anyone else. After a question I answered him, then he hung up. I called back again pissed off and asked them where you are located. He said USA, but all of them are from India that I spoke with. So they lied over the phone, they had bad signal reception, and they hung up on me . I spent just over an hour trying to get through to people. The last idiot I spoke with took up 30 minutes of my time by asking me what my question is. Then said hold on because he will transfer me, then came back to me to breakdown the question, and he did that 3 damn times to me where he asked my reason for calling. Each time I explained to this idiot he said okay he understood. Then he came back to me starting at the beginning as if it was someone new I had to explain it to again why I am calling. Towards the end he is trying to explain to me that it is not possible, so I hung up on the [censored] for wasting my time and made me furious. ASUS makes great products, but their customer support is complete [censored]. So it is not worth buying their products if in the end you have to deal with idiots like I did and resolve nothing in the end.

Desired outcome: Not helpful support, did not resolve anything for me and did not understand anything.

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ASUS Contacts

ASUS phone numbers

+1 (888) 678-3688

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United States

+1 (855) 755-2787

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Canada

8800 100 2787

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Russia & CIS

+1 (800) 209-0365

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India

+1 (800) 836-7847

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Mexico

+886 800 093 456

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Taiwan

+44 144 226 5548

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United Kingdom & Ireland

+61 130 027 8788

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Australia

+64 800 278 788

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New Zealand

+420 552 302 313

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Czech Republic

+45 38 322 943

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Denmark

+358 969 379 690

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Finland

+33 170 949 400

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France

+49 210 2578 9557

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Germany

+39 697 626 662

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Italy

+31 591 570 290

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Netherlands

+47 23 962 691

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Norway

+48 225 718 040

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Poland

+34 932 938 154

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Spain

+46 858 769 407

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Sweden

+41 848 111 010

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Switzerland

+90 850 522 2787

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Turkey

+852 35 824 770

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Hong Kong

+81 570 783 886

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Japan

+60 130 088-3495

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Malaysia

+966 800 820 0426

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Saudi Arabia

+65 66 369 163

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Singapore

+27 861 278 772

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South Africa

+82 15 666 868

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South Korea

+66 24 011 717

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Thailand

+971 800 0200 0428

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UAE

+84 18 006 588

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Vietnam

+54 800 122 0563

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Argentina

+55 30 030 398

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Brazil

+56 800 835 994

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100%
Confidence score

Chile

More phone numbers

ASUS emails

b2b_help@asus.com

100%
Confidence score: 100%

Support

vivian_kuo@asus.com

99%
Confidence score: 99%

sales

ASUS address

№ 15, Lide Road, Beitou District, Taipei City, Taiwan

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