ASUS does not want to honor their warranty.
Worse: they will not fix your computer unless they reformat your drive. They refuse to do a backup first. All data will be lost. This is important because if your computer won't boot you will not be able to do a backup. You will lose everything.
If you have your laptop repaired, you get a short three month warranty. But they will not honor that warranty even if the laptop is returned to you still broken.