Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Computer Hardware ASUS Customer support
ASUS

ASUS review: Customer support

J
Author of the review
8:25 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Response when asking for support for which PCI slot to use on an Asus board with an Asus Thunderboltex 3-TR:

"We can only recommend you to refer to your thunderbolt owners manual/manufactuer for any spec or performance queries as we can only provide support for ASUS manufactured products.

Whilst we are aware of what you mean by the PCIe lanes we cannot give judgement on whether altering the properties will effect your device as there is no offical ASUS documentation to support or recommend any such configuration changes. "

Follow up once I specified that I was speaking about an ASUS product:

"Both intel and PCMAG also state thunderbolt 4 is backwards compatable with thunderbolt 3 however the speeds will default to that of thunderbolt 3, id recommend giving these a read if you are having issues with the backward compatability. "

Referring to PCMag is outrageous and I never specified I was speaking on backwards compatibility regarding Thunderbolt 4 to 3 -- my device is a Thunderbolt 1 that I cannot connect to Thunderbolt 4, hence my downgrade to Thunderbolt 3; this was in response to me emphasising that no ASUS documentation clarifies that Thunderbolt 4 is not backwards compatible to 1, since I was referred to ASUS documentation -- I had to point out that the documentation is flawed.

At no time was my question about which PCI slot to use was answered.

Claimed loss: Functionality of my music production studio, prohibiting confident use for public performance.

Desired outcome: Apology, refund on Thunderbolt 4 card (reconciliation for absurd technical "support"), and a technical answer for which PCI slot to use for Thunderboltex 3-TR card, if makes a difference connecting to Chipset PCI lanes or CPU PCI lanes.

More
Send message
Copy link
Report
0 comments
Add a comment

More ASUS reviews & complaints

ASUS - Bad service 54
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ASUS - buyers beware 34
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ASUS - Full replacement or full refund 16
ASUS - product warranty service 15
ASUS - hard drive failure on new laptop no recovery dvd
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ASUS - motherboard caveat emptor 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ASUS - defective flat panel
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ASUS - Computers
ASUS - Disappointed with Asus Router: Slowdowns and Poor Customer Service
ASUS - Pathetic Experience with Asus Zenbook 13: Display and Hanging Issues, Poor Service Center Response
View all ASUS reviews and complaints

  1. ASUS Contacts

  2. ASUS phone numbers
    +1 (888) 678-3688
    Click up if you have successfully reached ASUS by calling +1 (888) 678-3688 phone number 0 0 users reported that they have successfully reached ASUS by calling +1 (888) 678-3688 phone number Click down if you have unsuccessfully reached ASUS by calling +1 (888) 678-3688 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +1 (888) 678-3688 phone number
    United States
    +1 (855) 755-2787
    Click up if you have successfully reached ASUS by calling +1 (855) 755-2787 phone number 0 0 users reported that they have successfully reached ASUS by calling +1 (855) 755-2787 phone number Click down if you have unsuccessfully reached ASUS by calling +1 (855) 755-2787 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +1 (855) 755-2787 phone number
    Canada
    8800 100 2787
    Click up if you have successfully reached ASUS by calling 8800 100 2787 phone number 1 1 users reported that they have successfully reached ASUS by calling 8800 100 2787 phone number Click down if you have unsuccessfully reached ASUS by calling 8800 100 2787 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling 8800 100 2787 phone number
    100%
    Confidence score
    Russia & CIS
    +1 (800) 209-0365
    Click up if you have successfully reached ASUS by calling +1 (800) 209-0365 phone number 0 0 users reported that they have successfully reached ASUS by calling +1 (800) 209-0365 phone number Click down if you have unsuccessfully reached ASUS by calling +1 (800) 209-0365 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +1 (800) 209-0365 phone number
    India
    +1 (800) 836-7847
    Click up if you have successfully reached ASUS by calling +1 (800) 836-7847 phone number 0 0 users reported that they have successfully reached ASUS by calling +1 (800) 836-7847 phone number Click down if you have unsuccessfully reached ASUS by calling +1 (800) 836-7847 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +1 (800) 836-7847 phone number
    Mexico
    +886 800 093 456
    Click up if you have successfully reached ASUS by calling +886 800 093 456 phone number 1 1 users reported that they have successfully reached ASUS by calling +886 800 093 456 phone number Click down if you have unsuccessfully reached ASUS by calling +886 800 093 456 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +886 800 093 456 phone number
    100%
    Confidence score
    Taiwan
    +44 144 226 5548
    Click up if you have successfully reached ASUS by calling +44 144 226 5548 phone number 1 1 users reported that they have successfully reached ASUS by calling +44 144 226 5548 phone number Click down if you have unsuccessfully reached ASUS by calling +44 144 226 5548 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +44 144 226 5548 phone number
    100%
    Confidence score
    United Kingdom & Ireland
    +61 130 027 8788
    Click up if you have successfully reached ASUS by calling +61 130 027 8788 phone number 1 1 users reported that they have successfully reached ASUS by calling +61 130 027 8788 phone number Click down if you have unsuccessfully reached ASUS by calling +61 130 027 8788 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +61 130 027 8788 phone number
    100%
    Confidence score
    Australia
    +64 800 278 788
    Click up if you have successfully reached ASUS by calling +64 800 278 788 phone number 1 1 users reported that they have successfully reached ASUS by calling +64 800 278 788 phone number Click down if you have unsuccessfully reached ASUS by calling +64 800 278 788 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +64 800 278 788 phone number
    100%
    Confidence score
    New Zealand
    +420 552 302 313
    Click up if you have successfully reached ASUS by calling +420 552 302 313 phone number 1 1 users reported that they have successfully reached ASUS by calling +420 552 302 313 phone number Click down if you have unsuccessfully reached ASUS by calling +420 552 302 313 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +420 552 302 313 phone number
    100%
    Confidence score
    Czech Republic
    +45 38 322 943
    Click up if you have successfully reached ASUS by calling +45 38 322 943 phone number 1 1 users reported that they have successfully reached ASUS by calling +45 38 322 943 phone number Click down if you have unsuccessfully reached ASUS by calling +45 38 322 943 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +45 38 322 943 phone number
    100%
    Confidence score
    Denmark
    +358 969 379 690
    Click up if you have successfully reached ASUS by calling +358 969 379 690 phone number 1 1 users reported that they have successfully reached ASUS by calling +358 969 379 690 phone number Click down if you have unsuccessfully reached ASUS by calling +358 969 379 690 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +358 969 379 690 phone number
    100%
    Confidence score
    Finland
    +33 170 949 400
    Click up if you have successfully reached ASUS by calling +33 170 949 400 phone number 1 1 users reported that they have successfully reached ASUS by calling +33 170 949 400 phone number Click down if you have unsuccessfully reached ASUS by calling +33 170 949 400 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +33 170 949 400 phone number
    100%
    Confidence score
    France
    +49 210 2578 9557
    Click up if you have successfully reached ASUS by calling +49 210 2578 9557 phone number 1 1 users reported that they have successfully reached ASUS by calling +49 210 2578 9557 phone number Click down if you have unsuccessfully reached ASUS by calling +49 210 2578 9557 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +49 210 2578 9557 phone number
    100%
    Confidence score
    Germany
    +39 697 626 662
    Click up if you have successfully reached ASUS by calling +39 697 626 662 phone number 1 1 users reported that they have successfully reached ASUS by calling +39 697 626 662 phone number Click down if you have unsuccessfully reached ASUS by calling +39 697 626 662 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +39 697 626 662 phone number
    100%
    Confidence score
    Italy
    +31 591 570 290
    Click up if you have successfully reached ASUS by calling +31 591 570 290 phone number 1 1 users reported that they have successfully reached ASUS by calling +31 591 570 290 phone number Click down if you have unsuccessfully reached ASUS by calling +31 591 570 290 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +31 591 570 290 phone number
    100%
    Confidence score
    Netherlands
    +47 23 962 691
    Click up if you have successfully reached ASUS by calling +47 23 962 691 phone number 1 1 users reported that they have successfully reached ASUS by calling +47 23 962 691 phone number Click down if you have unsuccessfully reached ASUS by calling +47 23 962 691 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +47 23 962 691 phone number
    100%
    Confidence score
    Norway
    +48 225 718 040
    Click up if you have successfully reached ASUS by calling +48 225 718 040 phone number 1 1 users reported that they have successfully reached ASUS by calling +48 225 718 040 phone number Click down if you have unsuccessfully reached ASUS by calling +48 225 718 040 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +48 225 718 040 phone number
    100%
    Confidence score
    Poland
    +34 932 938 154
    Click up if you have successfully reached ASUS by calling +34 932 938 154 phone number 1 1 users reported that they have successfully reached ASUS by calling +34 932 938 154 phone number Click down if you have unsuccessfully reached ASUS by calling +34 932 938 154 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +34 932 938 154 phone number
    100%
    Confidence score
    Spain
    +46 858 769 407
    Click up if you have successfully reached ASUS by calling +46 858 769 407 phone number 1 1 users reported that they have successfully reached ASUS by calling +46 858 769 407 phone number Click down if you have unsuccessfully reached ASUS by calling +46 858 769 407 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +46 858 769 407 phone number
    100%
    Confidence score
    Sweden
    +41 848 111 010
    Click up if you have successfully reached ASUS by calling +41 848 111 010 phone number 1 1 users reported that they have successfully reached ASUS by calling +41 848 111 010 phone number Click down if you have unsuccessfully reached ASUS by calling +41 848 111 010 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +41 848 111 010 phone number
    100%
    Confidence score
    Switzerland
    +90 850 522 2787
    Click up if you have successfully reached ASUS by calling +90 850 522 2787 phone number 1 1 users reported that they have successfully reached ASUS by calling +90 850 522 2787 phone number Click down if you have unsuccessfully reached ASUS by calling +90 850 522 2787 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +90 850 522 2787 phone number
    100%
    Confidence score
    Turkey
    +852 35 824 770
    Click up if you have successfully reached ASUS by calling +852 35 824 770 phone number 1 1 users reported that they have successfully reached ASUS by calling +852 35 824 770 phone number Click down if you have unsuccessfully reached ASUS by calling +852 35 824 770 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +852 35 824 770 phone number
    100%
    Confidence score
    Hong Kong
    +81 570 783 886
    Click up if you have successfully reached ASUS by calling +81 570 783 886 phone number 1 1 users reported that they have successfully reached ASUS by calling +81 570 783 886 phone number Click down if you have unsuccessfully reached ASUS by calling +81 570 783 886 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +81 570 783 886 phone number
    100%
    Confidence score
    Japan
    +60 130 088-3495
    Click up if you have successfully reached ASUS by calling +60 130 088-3495 phone number 1 1 users reported that they have successfully reached ASUS by calling +60 130 088-3495 phone number Click down if you have unsuccessfully reached ASUS by calling +60 130 088-3495 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +60 130 088-3495 phone number
    100%
    Confidence score
    Malaysia
    +966 800 820 0426
    Click up if you have successfully reached ASUS by calling +966 800 820 0426 phone number 1 1 users reported that they have successfully reached ASUS by calling +966 800 820 0426 phone number Click down if you have unsuccessfully reached ASUS by calling +966 800 820 0426 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +966 800 820 0426 phone number
    100%
    Confidence score
    Saudi Arabia
    +65 66 369 163
    Click up if you have successfully reached ASUS by calling +65 66 369 163 phone number 3 3 users reported that they have successfully reached ASUS by calling +65 66 369 163 phone number Click down if you have unsuccessfully reached ASUS by calling +65 66 369 163 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +65 66 369 163 phone number
    100%
    Confidence score
    Singapore
    +27 861 278 772
    Click up if you have successfully reached ASUS by calling +27 861 278 772 phone number 1 1 users reported that they have successfully reached ASUS by calling +27 861 278 772 phone number Click down if you have unsuccessfully reached ASUS by calling +27 861 278 772 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +27 861 278 772 phone number
    100%
    Confidence score
    South Africa
    +82 15 666 868
    Click up if you have successfully reached ASUS by calling +82 15 666 868 phone number 1 1 users reported that they have successfully reached ASUS by calling +82 15 666 868 phone number Click down if you have unsuccessfully reached ASUS by calling +82 15 666 868 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +82 15 666 868 phone number
    100%
    Confidence score
    South Korea
    +66 24 011 717
    Click up if you have successfully reached ASUS by calling +66 24 011 717 phone number 1 1 users reported that they have successfully reached ASUS by calling +66 24 011 717 phone number Click down if you have unsuccessfully reached ASUS by calling +66 24 011 717 phone number 1 1 users reported that they have UNsuccessfully reached ASUS by calling +66 24 011 717 phone number
    Thailand
    +971 800 0200 0428
    Click up if you have successfully reached ASUS by calling +971 800 0200 0428 phone number 1 1 users reported that they have successfully reached ASUS by calling +971 800 0200 0428 phone number Click down if you have unsuccessfully reached ASUS by calling +971 800 0200 0428 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +971 800 0200 0428 phone number
    100%
    Confidence score
    UAE
    +84 18 006 588
    Click up if you have successfully reached ASUS by calling +84 18 006 588 phone number 1 1 users reported that they have successfully reached ASUS by calling +84 18 006 588 phone number Click down if you have unsuccessfully reached ASUS by calling +84 18 006 588 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +84 18 006 588 phone number
    100%
    Confidence score
    Vietnam
    +54 800 122 0563
    Click up if you have successfully reached ASUS by calling +54 800 122 0563 phone number 1 1 users reported that they have successfully reached ASUS by calling +54 800 122 0563 phone number Click down if you have unsuccessfully reached ASUS by calling +54 800 122 0563 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +54 800 122 0563 phone number
    100%
    Confidence score
    Argentina
    +55 30 030 398
    Click up if you have successfully reached ASUS by calling +55 30 030 398 phone number 1 1 users reported that they have successfully reached ASUS by calling +55 30 030 398 phone number Click down if you have unsuccessfully reached ASUS by calling +55 30 030 398 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +55 30 030 398 phone number
    100%
    Confidence score
    Brazil
    +56 800 835 994
    Click up if you have successfully reached ASUS by calling +56 800 835 994 phone number 1 1 users reported that they have successfully reached ASUS by calling +56 800 835 994 phone number Click down if you have unsuccessfully reached ASUS by calling +56 800 835 994 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +56 800 835 994 phone number
    100%
    Confidence score
    Chile
    More phone numbers
  3. ASUS emails
  4. ASUS address
    № 15, Lide Road, Beitou District, Taipei City, Taiwan
  5. ASUS social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 09, 2025
  7. View all ASUS contacts
ASUS Category
ASUS is ranked 8 among 331 companies in the Computer Hardware category
#06 Intel Intel #07 Lenovo Lenovo #08 ASUS ASUS #09 Logitech Logitech #10 Newegg Newegg

Most discussed ASUS complaints

Asus rog strix x870e-e
1
(opinions to this review)
ASUS Alternatives
Newegg 171 reviews Koder Code Editor 18 reviews B&H 1 review HP 767 reviews The Windows Club 2 reviews