Assurant / T-Mobile*please read before sending your device*

This review was posted by
a verified customer
Verified customer

Beware when you send a damaged device to assurant they are scammers. Everytime you call you get a different person and a different story. On february 12 a made a claim got replacement on february 13 sent the broken device feb 15. All was good. I kept the tracking number the sent me just in case. Package was delivered on march 17 here is when the nightmare begins. All of a sudden on my april statement I get a $408 charge on my tmobile account I called assurant 4/24 story was got the package no phone inside open a case with usps, get a case number give assurant the case number and all will be fine. 4/26 gave assurant case number spoke with jen it will all be taken care of. Wrong. May statement still had the charge. Called assurant 5/11 spoke with alexis his exact words were "we found the phone. Phone is now on the system you don't owe anything." days later I get text from tmobile that I had to pay the $408 or my service was going to be suspended. Called assurant 5/23 brenda "received package 5/17, package is in warehouse waiting to be scanned it will take 1-2 billing cyles for the charge to be removed call tmobile they can call us to verify." told I thought the phone was in the system per alexis she said no its in the warehouse waiting to be scanned. Called tmobile told them the situation karen at tmobile said she was going to handle was going to stop the suspension on the phone service. 6/6 text from tmobile phone suspended. Called tmobile told the story, stopped the suspension contact assurant. Called assurant bye this type I was pissed. Marien at assurant, we got the package empty envelope was unopened. Bye this time I was yelling at the told them I wasn't stupid enough to send an empty envelope I wasn't going to pay as I wasn't # money it's not my fault the phone was stolen/lost during the delivery. They were a bunch of scammers as each time I called I got a different story. She told me to contact tmobile. To her the company was # and I hung up. Called tmobile spoke with amera she was very sorry for the situation was going to handle said to call tmobile 6/20. Here we are 6/19 phone suspended again. Called tmobile said I had no choice I have to pay $408 told them I don't have kind of money it's not my fault it got lost in transient said she can do payment arrangements. I asked can I do a new claim for stolen phone? I wasn't covered for stolen phones. Let her know I was with at&t for 15 years never had I had such problem with them. Trying to get cheaper moved to tmobile less than a year ago and I get this service. I guess you get what you pay for. Conclusion when you send back your device please get some sort of proof of mailing if that helps don't want anyone to go thru what i'm going thru. As for me, i'm not paying scammers any money guess i'll go back to at&t.

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