Menu
Login
Almost a year ago I purchased from the Assurance website a Samsung Galaxy A10e cellphone. A few months ago, it sustained water damage. Because it was still covered under a warrantee, I was eligible to have a replacement phone sent to me. Unfortunately, there was quite a delay in getting the phone because it was on BACKORDER. I was also sent a phone of less quality than the previous one I had PURCHASED. Within just a few weeks the Schok Volt SV55 Model SV55216 stopped functioning while connected to its charging cord! I Googled the phone and found only a single ad at eBay selling it for 39.95. It was not even fully charged when it ceased to function. I called customer service only to struggle with the deplorable condition of their phone connection on calls to more than one Assurance agent. Adding to my frustration, they frequently placed me on hold. After all that, they ended up sending me the exact same cellphone with a prepaid envelope to send back the Schok Volt which had no damage whatsoever. After a few short weeks the new Schok Volt completely stopped functioning while I was on a phone call! When I called Assurance from a different phone, I had to call more than once just to get through. After identifying myself with their poor excuse for a voice recognition system, the agent I finally reached asked me for even more information to identify me and to access my account! I was instructed to attempt to change the battery of the cellphone. I already knew that the battery was not REMOVABLE and had a warning that any attempt to remove it could result in injury as well as to void the warrantee. I had to inform the agent of this because he obviously did not know which model phone I had in my possession. I stated that if they intended to send me the same lousy phone that had failed twice, I would find a way of filing my complaint with the appropriate agency overseeing their performance as a company under contract with the Federal Government to provide this service. I was connected to a supervisor who then asked for the same information I had already been asked to provide in order to access my account. I was assured that priority would be assigned to my replacement order and that I was not going to be sent the same model phone. This will be the third phone I am now forced to wait for, who-knows-how-long!
Desired outcome: Assurance Wireless has yet to come up with a selection of better quality phones we can purchase to avoid all the problems associated with their standard range of cheap phones!
Assurance wireless sent me the phone and from day one it won't work. Have tried contacting them only to be told problem in my area. Tried to use phone away from home, it still does not work. Shows no moble connection with no bars and no service. This is horrible phone and a bad company. Got the phone in June 2022
I I'm going through the same thing as Robert Jalube. I was almost relieved to see that somebody that it's not just me I've been trying to figure out what have I done wrong why not being treated this way by Assurance. I'm sitting here and I can't even bring myself to go through the stress of calling them and activating this new replacement same phone. They have now caused me to miss my SSI phone appointment. I'm at the point that I don't know what to do. In the last 10 or 12 days I've been on the phone for different times with the same confirmation number and been assured that I had a phone being expedited to me a replacement phone and every time I talk to anybody I beg them but please not send me another schok volt it's been nothing but trouble. Well my phone finally arrived night before last and my upgrade is the same darn phone. Last time I had UMX and when they sent me a replacement they sent me another UMX then I was promised and a Coolpad phone because I have been through so much trouble and without a phone so many months I waited for months and I got this schok volt. By the way when you try to order on Amazon or Walmart I'm not sure which one it shows up as a generic Android just a post note. I can't afford to buy a phone and I don't know what to do and I am so stressed out and upset about this really down and out. It seems hopeless I don't does anybody know what I can do about this? I have spent over the last 3 years I spent I guess about year and we'll say 9 months without a phone because of them it's either they're updating the Tower or they're giving me codes to put in and I'm supposed to wait 4 days and turn the phone back on or anyway I just feel hopeless about it and they have caused me extreme extreme anxiety and depression on top of what I already have
My husband is having a problem with his assurance wireless phone... they sent a new sim card, put the new sim card in the phone, still says no sim card...I called assurance wireless like 4 different times, and each time they say the sim card is activated, turn the phone off for 2 hours, then turn it back on and try to make a phone call...yeah right... still says no sim card..
All these complaints and the reps you deal with are very true . I know switched qlink garbage to assurance same problems sent me a so called phone 3 days boom here within 9 days it needed to do 2 upgrades data suckers is what they should be anyhow after this took place beginning April 6 phone calls later 30 seconds on there so called reps turned into 45 min wait and a 3 hour ordeal asking same crap over and over promise made on there end not one kept till today there's a box at my door hmmmm what could it be got email yesterday and they pretty much threatened me politely said if I don't use my phone which I've shut off per there instruction so I turn the crappy phone on expecting the usual crap no service but noooooo it booted up and behold 3 bars unbelievable but not because of a miraculous divine intervention but because I rebooted the phone total reboot little android dude whole nine yards. So open this box they sent me it the garbage everyone is saying is crap I'm not opening it up shipping it back due to it a 20 phone garbage looking into this legally as to yes our gov paying theses ppl for service to be rendered and like another customer were old disabled and need this stuff period.
Assurance Wireless I activated my "new" phone last Saturday and it immediately stopped working a few hours later. I am disabled and unable to get out of the house to call anyone to have the phone fixed. I had a doctor's appointment on Tuesday and the phone worked from the doctor's appointment. So I called 611 told them what was going on they told me that it would be fixed by the time I got back home which is 40 minutes away. I got home and it wasn't fixed. The next day I had another doctor's appointment an hour away, called them again they told me that they were going to transfer me to a different Tower. Got all the way back home and made one phone call it stopped working. This is a medical necessity phone. So I have another doctor's appointment the next day and once again I called them. They then informed me there were outages and it would be another 48 to 72 hours before I had a phone. I asked him why I wasn't told that three days before. It has now been 8 days since I have had a phone. A medical necessity phone.The United States government is paying for my phone line because it is coming out of a federal fund and I have no access to it. The fact that this phone company would leave a disabled person without a phone for 7 days and not do anything about it and insist it's my fault for living where I live which is what I was told on the phone yesterday it's absolutely ridiculous. I have filed a formal complaint with the FCC against Assurance Wireless and against the 611 call center. I hope that something is done about this looking at the number of complaints before me. I don't even know how long I'm going to have to go without a phone before I can replace it with either a landline or a phone that I can afford to pay for. I believe that the United States of America should put Assurance Wireless call centers in the United States of America so when I call there I can understand what people are saying to me. The connection times a horrible trying to get a hold of 611. I'm having to call them from places that are very loud because their phone won't work at home. At least they can do is put someone on the phone who I can understand. I have no problem with they put their call center as long as they put a person on the phone who I can understand. My phone does not emit nor does it receive signals within a 2 mile radius around my house. I have been told it's because of outages but the phone I had before this phone worked fine. I switch my phone over on a Saturday and it didn't work hours later Common Sense tells you it is the phone. So Tina, Maria, Ava, Ken who purposely hung up on me, Benjamin the supervisor who told me it's my fault for living where I live, I hope I don't have a respiratory attack a 3AM because there's nobody here to save me and I can't even dial 911 and I'm scared. I don't want to die. I never should have given up my phone and am no longer in a position to afford a new one.
My daughter got this piece of crap for me, it gets hot when charging, it's a replacement phone until mine can be fixed, then it goes in the trash, dangerous, could cause electrical fire from charging.
My mom has the same issue with hers. I've been telling her for years to drop assurance because they keep sending her [censored] phones and their services are [censored] too. She is now taking my advice and switching back to safelink.
Same here , in process of dropping Assurance for Safelink. Garbage phones loaded with Chinese malware , and you cannot bring your own , decent phone like Safelink allows.
My phone broke and they want $65 for a phone they won't even tell me what it is !
They do not even have a portal to buy a phone from. Avoid Assurance at all costs.
ok this is scaring me as my volt's port just broke 3 days ago and if y'all are having a crazy time i know i should probably be wary... assurance wireless is really that frustrating?
I had this phone too and it just stopped working. I will switch to a different phone. It's cheap abs it's junk. Mine was on the charger abd just wouldn't turn in at all.
Absolutely
Just got my phone 2 days ago port broke do any body know what kinda wireless charger work for the shock phone
Specifically regarding the charging issue, very similar issue. The device wouldn't charge further or even turn on following about half an hour of the screen flaking out. That included the screen becoming non-responsive to touch, flickering off and on sporadically... and then darkness. That was months ago.
Yeah, mine does that. I'm ditching assurance.
Exact same thing happening to me
I am going through the same issue, and they are sending me another schok and telling me it is not the same phone that the charging port broke on, but the model information is exactly the same. I was told before it would be a
galaxy or motorola, and before that a cloud or weiko, and given two different order numbers. I just swithed back to assurance after being with truconnect and having nothing but problems and wishing I had not left assurance, just to end up going through 2 phones in less than 2 months.