Assurance Wireless review: Port of phone number and device

I applied for Lifeline program then contacted Assurance Wireless to setup account, I was asked for my name, last 4 of SSN, Address, DOB and phone number and I asked the agent to hold on bcus why you asking me for this information, before asking for the Lifeline App ID, I was told they didnt need that. I told them youre not about to play in my face and open a regular account, the only information you need at this moment is my name and App ID which would e brought up the rest of my information in the system, thats the point of giving it, so they can assess the account so Im not having to give identifying information more than once and I asked if the call was being recorded, he stated yes. So then I told him he needed to ask me for my IMEI number to see if my device can be brought over, then he got an attitude basically telling me he know how to do his job, I said obviously not. He was very unprofessional and had me doing things out of order. So then he got to the IMEI number when he did that he told me the phone was locked and I told him that device is not locked it is unlocked bcus I already called Metro by T-Mobile beforehand to get the Transfer PIN and Account Number, Metro by T-Mobile assured me the device was unlocked. My device in setting even says unlocked, he stated that his system is saying its not unlocked and that I needed to call Meto back to unlock the device and I told him not to insult my intelligence, he told me again the device is locked. I told him that Ive worked with Spectrum accounts for some years and I know how mobile service, setup and porting works. For 3 hrs I was on the phone with this narcissistic agent guy who then had me to check my eSIM and to clear that out so we can try again..once did that, he then stated that the device was still locked on his side and that there was nothing he can do that that if I have another device he could try the IMEI of that device to see if it can be brought over and I told him look I been on this phone all this time and you have wasted my valuable time, it doesnt take 3 hrs to port a number not transfer of device, you are leaving me with a device that I now cannot utilize because you his negligence he told me there is nothing else he can do but send me a SIM card which would take 7-10 business days. I told him to hold up, wait so I now have to go without a device, I cannot call my family until a SIM card comes. I need to be compensated bcus this is unprofessional behavior and thats not fair to me, I requested a brand new device since I was going to have to wait, he told me that Assurance Wireless is already a free service and there can be no free device. I said, so you have me on the phone 3 hrs only to give me no service, bcus you trying to sale me a new number cus that a payment for you, I need to be compensated. By this time, Im in tears and have witnesses, cus I was using someone else's phone. I told him to get his supervisor on the phone which did the same exact thing, left me with nothing and told me to call Metro by T-Mobile to unlocked an already unlocked device. I told them that I would be filing a complaint with the FTC and BBB, bcus this is uncalled for behavior and its unfair and deceptive business practices. For 4 days I called Assurance to setup, port, order SIM cards and cancel my account because no one seems to know their job. I have to keep my phone number as all my accounts are attached to this number. I have repeatedly called back and forth TMobile even talked to Assurance to tell them the device is unlocked. Its a shame that Assurance Wireless does not value customers and have no good customer service, they should be shut down immediately. Ive seen their reviews and had hoped to be wrong, but like many others this corporation is trash. I tried to upload a picture of both SIM cards they sent and Im getting an error for the upload