Their service has always been awful. But it really went downhill when I went to their website to add extra data. The site said it was $1, but by the time I checked out it was $3.62. I paid it grudgingly, then called to ask them why they were charging almost 4x what their site stated. They said the rest was "tax". 262% tax? B.S. After I called them on their lie, they started blowing up my phone with texts every few seconds. I actually had to block the "Customer Care" number to get the harassment to stop. What kind of business harasses their own customers?! Then my data stopped working. I called to ask why, and they said I had used it up with calls to 911 and 988. I mean, they're not even GOOD liars! And their own system says I still have data available. So, I reported them for being totally sleazy and applied for service from a different company. Then Assurance Wireless cut off my phone altogether. I can only reach them, and all they do is LIE. They said the government cut off my phone, since I'm changing to a provider that doesn't lie and rip off their customers. The government doesn't do that. The service changes when the SIM card is switched. This company is nothing but an organized crime ring.
Recommendation: Run the other way!!!