Assurance Wireless

I lost my phone back in February. So technically the account is still open. I'm no longer a customer. And requested in March for. The account to be suspended. Someone I know stoled my identity. Currently has reestablished service under my information. I've already explained the ID theft situation. So technically there should be. No active account whatsoever I'm not. Exactly sure what steps to take. But Assurance wireless hasn't proved. To be helpful at all. All the reps care about. Is keeping the service active. I'd like for this account. To be closed out indefinitely. Or I'll take legal action.

Assurance wireless without my consent took my acp discount from my wifi. So far i have lost $130.00. You took my discount from xfinity without my consent illegally. Have made several phone calls to the national verifyer and they told me you can't take mt acp discount without my consent. I don't know why the message says my complaint isn.t long enough to get any attention. you stole money from me in Jan,Feb,Mar. and april 2022. if no response in 3 days i will file complaint with FCC. Is that long enough for you.

May 3rd 2022-5:50 PM

I tried to get an issue resolved with my cell phone/ The representatives were incredibly stupid-I'm tired of talking to "India"-Stop outsourcing to there

I chose Assurance Wireless over the plethora of other providers for the LifeLine service. Even though I own an iPhone that's a couple years old that doesn't have service, they required a phone be sent to me (rather than a sim card to install in my iPhone--several other providers offer a sim to use in compatible iPhones).

The phone they sent--that I had to wait nearly 2 months for--is absolutely horrible. The battery will go from 100% to dead in 24 hours WITHOUT USING THE PHONE AT ALL. Just setting on the desk it will do this. Nobody can hear me when I use the phone, whether on speaker or not. It takes several minutes for the phone to do anything after you click on an icon or button. This phone seriously is worse than 40-year-old technology. Because the phone is absolutely unusable, I attempted to contact them to ask again about the possibility of getting a sim card to use in my own phone. I was hung up on 3 times before I was even able to say hello. I finally got through to someone that explained I can't change phones, and can't purchase a better phone through them (even though the menu tree when you call has menus for transferring your number to a new phone, and for purchasing phones). I was fed up, so decided to cancel my account. After calling and being hung up on another 2 times (again, before I was even able to say a single word), I got through and was told a request to cancel was put through and it would be completed in 24-48hrs.

Fast forward a full week. I received an email saying "The issue with your account has been fixed." I'm sorry--what? So I tried my phone and it still had service. I had to call again, and be hung up on 3 more times before I got another live person making the same promises of cancelation. I cannot move my LifeLine service to a different provider until they cancel my account, and even though they say they are, they won't cancel my account!

Time to escalate to the FCC.

One month ago I received the phone from one of the street vendors that was damaged the display wouldn't work the screen I couldn't make phone calls or text I'm still waiting for my replacement phone it would take 21 days then I was told 14 then 7 when I was also told I had a choice of a Motorola or a Samsung I chose the Motorola I called them today they told me there was no request for me for replacement phone and that I don't have a choice of the phone I have to take what they give me this is unacceptable another thing unacceptable is how I was treated I was told I didn't understand because I was American I am an American living in America how is that a problem this company is a joke and should be allowed to do business in America is so hire people that speak and understand English

I was provided a phone that drops calls or won't make calls. Cannot hear the caller. Then i went through hours of trying to correct the problem with supervisors who were arrogant and dismissive of the problem. Went through troubleshooting numerous times and they failed to correct the problem. I asked to speak with someone above the supervisor and was advised there is no accountability above the supervisor with whom i spoke. I now will go through the fcc utilities board with my concerns. The last solution i was given was to replace my non functioning phone with the same model and for a charge of 45 dollars. This is ridiculous. I am shocked by the complete lack of service or concern. I have cancer and need a functioning phone should i need and ambulance. I wrote this in all caps but was forced to convert to lower case. I am furious

Hi my name is Andrew Silva I was on a recently on a phone call with one of your representatives named Christine she highly was very disrespectful at about 5:12 p.m. on April 29th call me back [protected]

If you can get a working phone from them and don't have to deal with customer service they are ok. For years my Kyocera stick phone worked and all was well. Since it died I've been through hell trying to get a working cell phone. Being put on hold with them really sucks! You get these blaring announcements telling you how to take care of stuff on the website. Why not just say don't bother calling? Then they tell you how long until your turn. As you wait on bated breath to talk to a person, you realize it's a dead line. No one ever answered. If you're lucky it will then flip to a satisfaction survey. That really burns! Then when you get someone, they have a thick Indian accent and you can't understand them. I have been lied to, disconnected repeatedly and was sent a phone that never did work. Unfortunately I lost the one they finally sent that seemed to work, but not very well. Tried since 4/1/22 to get a replacement. First girl wanted to charge me $65, another tried for $45. They advertise 1free replacements phone within a 12 month period I thought. But whoever I spoke 2 said I was not covered because I lost it after the 12 month warranty. So i should have lost it sooner? I had reads they were sending everyone new phones that were compatible with T-mobile so I asked why aren't getting a free one too? No answers. Just changed subject. After 2 hours last time I quit. Waiting on my account and phone from another company.

I've been waiting 2 years to get a working government phone. I was promised by the company over and over again that I will be reviving a Motorola pure G or a Samsung S10 headset. they send me and old received phone with no name on it who know what it is it doesn't work. They also told me I have to make a phone or text with in the month. I told them HOW? my phone doesn't work.

I have been attempting to order a replacement phone for my defective phone. I have called over and over since 4/13/22 and received a run around. As each of the eight different service agents said they would process my replacement phone and it would be sent out. They have given me fake tracking numbers, and fake confirmation numbers. Please help me with receiving a new phone. My number is [protected]. Kevin Bradon,19 Hamilton Terrace 1G NY, NY 10031. I have been using Assurance since the program started. The is the first time I have had this problem. Thank You.

i have had my free Gov. assistance phone since Pres. Bush (not Obuma) and it was just one gig of internet data. witch was fine at the time i had a laptop and internet in the home. my ph got old and not working properly so i called and they sent me my first ever smart ph. what pos. yada yada. three ph. later covid-19 relief program was started and i started receiving unlimited everything. "GRAET"

i never ask or was informed that i had it just noticed on my account page one day.

That program apparently ended and now i'm on a plan 4.5 gig of data 1000 min. of calling and unlimited text. The Gov. apparently started a new program for unlimited everything again. Also, the ph. i have is broken and will not charge. i bought a universal ion-lithium charger. my battery is to big for it but i tweaked so it would charge. I have to remove the battery to do so. and my new ph. is in the mail. Supposedly going to be in next Thursday. We'll see. Now back to the unlimited plan deal. I have never been told so many conflicting things from any customer service ppl. from any company. Just got of the ph. again and guy told me i had to apply one line. Was told it was going to start this month when my new month started. Been told that twice, two month in a row. I`m at the library now and tried to applied NO GO it say i'm already a customer. Just like it says when i called the number that several customer support ppl. told me to do. "you're already a customer and hangs up. Call back and tell them that and get disconnected over over and over again, time and time again...

So while I`m hear I figured i would complain. I have time, I`m now homeless in Greensboro NC. And now that i REALLY NEED A LIFE LINE i don`t.

In closing, to ppl. applied for me each month and today i'm told i have to do it in line. No one is competent enough to fix the problem or they just don't want to.IDK...

Assurance wireless apparently resolved complaints from customers of a "mobile services" app installed on numerous phone providers by installing a MCM client which similiarly installs apps without permission although MCM client cannot be removed unlike the Mobile services app on other service providers phones. An interesting feature potentially installed by the app is a browser page that automatically loaded through the google app in which the user received text messages using the phone number of the user to send potential malware links based on webpages visited by the user typically occurring after visiting consumer pages eg. Amazon, bill pay sites etc. frequently sending banking information from random numbers soliciting responses only after using the android's browser for bil paying/ browsing etc.

Assurance Wireless is a scam and they are not even in America

wiko umx phones are junk also 4 months 3 phone all china scrap no service was told i would get a Motorola moto g or samsung time to look for a new carrier

There are a group of guys who keep are selling Assurance wireless phones on the street. When reaching out to the Assurance wireless they informed me that its no payment for the phone. These guys are stealing from all these people and its not right. The phones and services are free. I called and spoke to rep Angel at [protected]. She informed me that everything is free and that no one should be paying anything for the phone. These guys are always stationed on Delancey st in NYC between Norfolk and Suffolk st. They should not be doing this to people. The government is trying to assist people in this area and then you have people like this stealing from people. Its sad. I hope Assurance Wireless is aware of this and puts it to a stop.

Stay away from this company...The worst of all...Terrible experiance with them and never again. They need english speaking people to deal wityeh first of all.

My husband looked for a phone in longbeach, Ca 3 months ago. My husband gave the vender phone to me (his wife) and I used it for 5 days. It took a [censored]. Since then assurance wireless has sent us a phone, AND a new "sim" card. Now the phone does not work! We called 4 operators 4 times. The last operator told me to turn off the phone OVER the Easter week-end AND she would call us back to let us know the phone is working! The phone does NOT work! The operator has NOT called.

tried to find out if yall received my fax they wanted $845 fee to tell me yes or no ridiculous

I been trying to get a free phone but employees tell me I don't qualify for a tablet or a free phone. Why is that and I have none on my person I would like my name cleared mr. Qui ncy hill dob ,8-6-77 last four 1184 of social

I am not someone who complains about anything even if my food I've got was terrible I'll just keep it. And when I had received the phone and try to make phone calls it would cut me off throughout the call constantly. And now it says unlock for features and data so as I touch the screen it wont do anything. I tried to reboot but I couldn't click on the screen. So I held the side button down until it turned off and turned it back on and still it won't let me have any access beyond the lock screen.

Thanks in advance,

Tiffany Smith