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Asplundh Tree Expert Customer Service Phone, Email, Contacts

Asplundh Tree Expert
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1.0 71 Complaints
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Asplundh Tree Expert Complaints 71

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8:10 am EST
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Asplundh Tree Expert Asplundh tree services knocked out internet off

Asplundh came to our house to trim trees from power lines and they damaged our cable line. We now have no internet. I have no idea how to contact y'all about the damage. The crew came out 3 weeks prior on a Friday evening and sat in our driveway for hours. I asked one of guys what they were doing and he said that they weren't going to do anything until the following Monday. We didn't see them again until 3 weeks later (again on a Friday). They trimmed branches but not all that they were supposed to. They did damage to our cable line and we now have no internet.

Shaaron Martin

Claimed loss: 3 days with no internet

Desired outcome: An apology would be appreciated and also for the company to finish the job.

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8:38 am EST
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Asplundh Tree Expert Peace of mind, nerves, loss of tree canopy and wildlife protection

Back again in my neighborhood, hacking and slashing indiscriminately. Property owners have no recourse. They leave 3-4 foot stumps as carnage, refusing to finish the job they started.
There needs to be legislation to protect property owners. A$plunder is under contract with AEP to gut the tree canopy in Ohio. They decapitate and mangle without need or reason, only to get paid.

Desired outcome: Company to disappear from the face of the earth

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1:24 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Asplundh Tree Expert Contract tree trimmers thru Asplundh

This was a contractor for Asplundh, Michigan 1145 Shady Shores Dr. Niles, Michigan. For the electric company, they are trimming trees that are NOT in any way in the electric company's lines. My neighbor just had 1 tree trimmed that is NOT even close to the electric lines. The owner just built a huge 2 story garage ? That they just trimmed around the new garage not even close to any electric lines. Guess they need REAL supervisors.

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Is Asplundh Tree Expert Legit?

Asplundh Tree Expert earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Asplundh Tree Expert to be a trustworthy company. Although there's a 1% resolution rate for customer complaints, which deserves attention, Asplundh Tree Expert is known for their high standards and safety. If you're thinking about dealing with Asplundh Tree Expert, it's wise to check how they handle complaints.

We found clear and detailed contact information for Asplundh Tree Expert. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Asplundh Tree Expert has registered the domain name for asplundh.com for more than one year, which may indicate stability and longevity.

Asplundh.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Asplundh.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Asplundh.com you are considering visiting, which is associated with Asplundh Tree Expert, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Asplundh Tree Expert website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Asplundh Tree Expert has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 71 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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7:37 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Asplundh Tree Expert Unsafe driving

The driver with the truck tag BF 086 just about hit me on Highway 95 at around 5:30 on Thursday evening when I was slowing down to turn into my driveway. I live off of Higheay 95 and vehicles are not suppose to pass on the shoulder. This driver was clearly not paying attention as they almost ran into the back of my car and at the last second, swerved over the solid white line on the should and barely passed my car. I am very upset about this, my heart is racing. The next time I will be calling the police.

Desired outcome: Driver learns how to drive, and understands that a solid line means no passing.

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6:11 am EDT

Asplundh Tree Expert Doing drugs while at work on the job

William Supenia works under dan hill in state college is doing hard dangerous drugs while out on the job sites as well as selling them to other employees who work there one of my main reasons for quitting was because of how dangerous the daily work cite has started to get. It is completely unfair to others that have no choice but to risk there lives being around it on a daily basis. Dan Hill is well aware of these such things and has done nothing to make it safe for the others that take this field very serious I would consider coming back to work if it was to be cleaned up and safe for the ones who care to life another day thanks

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8:50 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 6/6/23 I was involved in an accident with asplundh where they are at fault, I was traveling southbound on velma doing 30, posted speed limit is 35, I had no stop sign. He had a stop sign and failed to yield to me. I have been trying to reach them every way possible. I have called and left messages, I have sent emails, I have tried to locate the insurance...

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1:02 pm EDT
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Asplundh Tree Expert Asplundh tree removal

Horrible mess left for disable woman to have to deal with, I'm with the other reviewers that would consider suing for this menacing destruction, no communication that they were even coming, just showed up when it was supposed to be something done by the end week of March-the 1st week of April according to Avista Utilities,. But arrived 3mths later with no warning. I called after the crew left to complain, and after a couple interactions, was pushed off by Avista to their contractor Asplundh Tree Removal, the guy I spoke with is supposed to come back today to evaluate the mess, and any damage to cyclone fence, and shrubs beneath all the limbs, and logs. This has been a total nightmare to add to all the losses that have taken place in my life this last year,, no one should leave folks in such dispere as this. I have been disabled for over 15yrs, and have no more money to have someone come to help clean up this horrific mess. Not to mention that they dropped the tree branches with no regards to even allowing them to fall in our neighbors backyard over the fence. This is just not correct un any manner. All who are with me on this please leave your opinion ,as I know I'm not alone.

Desired outcome: No outcome at this time, will update if the guy shows up today???? Trying to add photos will update soon.

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12:41 pm EDT
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Asplundh Tree Expert Tree limbs left in my back yard.

I am not even the customer in this situation. They cut down trees from the power line in my neighbor's yard and dropped them on my side of the fence. They just drove off with the wood chipper instead of cleaning up their mess. They need to do the job that they are responsible for. I don't know how they normally do business but I can't believe this is it. The limbs are all over my fence, garden and my shed. They just left them for me to pick up. I am not cleaning up their mess! This was done in Spartanburg SC on 6/27/2023 . They have been in my neighborhood working for about 3 weeks now.

Desired outcome: They need to come and pick up all of these limbs . The garden is not a big deal but if my fence or shed is damaged they are responsible.

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2:50 pm EDT
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Asplundh Tree Expert Asplundh tree co

They came to our neighborhood and cut the limbs off of almost every tree down. Here there is only five houses and on two of them they just like stuff the whole top there was a weeping willow tree. It was beautiful. It was the 1st yard. It made our neighborhood look so good they are so beautiful. They cut every single one of the limbs. They left three limbs. They are the worst company ever.

Desired outcome: Horrible looking neighborhood

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6:05 pm EDT
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Asplundh Tree Expert Illegally went on property. They weren’t authorized to go on and put deep ruts around our pond area

I try to resolve this by emails and phone calls and got nowhere Asplundh was cutting branches from powerlines in the adjacent neighborhood. One of the workers came to us and asked if they can use our property to cut down the branches because it was a lot easier for them. We agreed why they were on our property they did not clean up they put ruts everywhere they went and when we told the workers about that they said, don’t worry, we will come out and repair them after weeks I’m not hearing or seeing them come back to repair we emailed and called several times, but got no response we have a pond area that no vehicles are allowed to be on because it’s soft and it could cause a cave in. They never asked her permission to go around our pond area with their big trucks in the rusty left or causing issues with our landscapers, cutting the grass because they’re so deep. The neighborhood they were working in is called Devon off of Shipley Rd., Wilmington, DE our neighborhood, which is a private neighborhood is called presidential states also off of Shipley Road in Wilmington Delaware. We were nice enough to let them use our property to make their jobs easier under the impression you were going to come fix the damage they caused. We need this addressed as soon as possible.

Desired outcome: We would like our property to be put back the way it was I can provide more photos and or video

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3:11 pm EST

Asplundh Tree Expert My house

Yes On September 2022 asplundh was cutting weeds and trees around a power pole when they cut a hot wire and it sent it straight to my house and caught it a fire and it burnt to the ground and it has been 7 months and I’m still homeless can you believe a company like this is not gonna put me back into another home. I would still have my home if they had not burned it down! I had insurance on my home but not enough to buy another home it’s there fault they should put me back into a home! 😢😢

Desired outcome: I would like for my sister n law to be put back into a home like she had asplundh burned it and they know it! But she is still homeless

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Update by Kim Lyall Stanley
Feb 10, 2023 3:17 pm EST

In the first picture you can see we’re they cut the wire and the next picture is the house burned

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11:35 am EST

Asplundh Tree Expert Employees

On Dec 2022 im hotshot driver and was traveling through Grayson Wv.Theres a truck stop there i always stop at.This day there were no empty spots so park near company truck for i was out of hours,well i guess that didnt sit well with tree trim employee so the keyed my truck.You know a man would have knocked on window and ask me to move but a real man would have minded his own buissness cause Asplundh doesnt own these truck stop or parking lots they park in.

Desired outcome: Pending on Aspmundh doing right thing on behave of their lowlife employees

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9:35 pm EDT
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Asplundh Tree Expert Work at 934 S. Remington Rd. 43209 09/26/2022 am

You massacred my tree and my flowers. You made a mess and did not clean up. I tried calling and I tried writing. This is my second time filling out this form. Did you get my previous one or not? It just disappeared without telling me it sent. I tried your chat. You tried to charge me. What kind of company does not even hear it's victims issues? I am not calling myself a customer because AEP is your customer. My property was abused. [protected]@aol.com

Desired outcome: Some answers and some respect [protected]@aol.com

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6:43 pm EDT

Asplundh Tree Expert Tree trimming

Aspulindah was hired by the electric company to come trim the trees in my neighborhood and on 8/31 they did my place. They thoroughly shattered one of my windows. The man in charge, Kevin told me they had a man coming the next day (9/1) to fix it and no one ever showed. I've emailed and have received no info back at all. Today I saw the crew in my neighborhood and the man in charge said he would personally stay on site until it was fixed today. He lied. They all just left. He told a friend I have staying with me that he will give me cash to fix it. But now I have a shattered window, no contact, and no cash. I'm beyond disapointed in them as a company.

Desired outcome: Fix my broken window please

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2:26 pm EDT

Asplundh Tree Expert AEP

On July 19th you had Asplundh come onto my property and tree my tree. However, that is not what they did. They cut off the entire back half of my tree. I called AEP three times since this with no return call. There were only three small limbs that needed trimmed back aprox a foot. There was no need and no permission given to cut the entire back side of my tree off. This has cost me a liability because this tree is over my swimming pool and the tree is now lop sided. I do not want them to come onto my property again and touch anything of mine. Including my tree. I want reimbursement for my insurance on my pool. If that tree falls on it I will have to have to have someone clean it up and buy a new pool and new tree. I want reimbursement for a pool cleaner I have to buy now, Because of all the bugs and garbage falling into my pool now that all the weight and limbs are on one side. The longest I can now only keep it clean now is only 1 day and that is cleaning it every day now. They took something that was enjoyable and relaxing and made it the complete opposite. I use that pool for therapeutic purposes for my arm and now cleaning it every day manually has caused issues with my arm. I was nice to the workers, and this is what I get in return - Complete disrespect and taken advantage of as a woman. I am extremely upset and horrified by what they did to my tree. He even had the nerve to say to me that it is now more structurally stable, which is lying to my face and treating me like I am stupid. While half laughing, he said well just think now you won’t have to have anyone come out here next year to trim it. When I asked him to stop cutting it, he then had the guy in the tree cut three more limbs that are on the side front of the tree, which there was no reason for. Was that just spite? I was even nice when I asked him to stop. I dint go out yelling, cursing, or screaming. I was taken advantage of as a woman because he would not have said the same things or did this to a man. Asplundh should be ashamed of what their workers did to me and how it has been affecting my daily life now. They even peeded in my neighbor’s yard outside. This is the kind of people you hire? I want them to fix this issue. I want reimbursement for everything.

Desired outcome: I want reimbursement for everything. Liability insurance for this pool, insurance on this tree, cleaning/pool supplies and to hire a pool service.

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10:00 am EDT
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Asplundh Tree Expert Tree Trimming

The weekending of July 23,2022 two young guys working for Asplundh came and destroyed one side of our maple tree.

They said they were doing work for Rogers cable and Saint John Energy.

I want to show you how this company destroyed the side of our maple tree.

This company was suppose to be trimming around the power and cable lines and making room for new fiber optic lines.

We were in our house and heard loud noises outside. We went outside and found this company destroying the side of our maple tree.

My wife and I questioned them. They told us this is our job and we are doing it. They were very rude!

I would recommend that these employees have a refresher course in public relations training!

We live in Saint John ,NB.

We would recommend to not hire this company. If you need tree trimming or tree removal please hire a company with licensed arborists.

Sincerely

Ralph and Nancy Gilbert

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10:59 pm EDT

Asplundh Tree Expert business practices

One of the Asplundh trucks out of Kansas City was traveling north bound on 71 and something came off their truck and busted out my windshield around 1115 am to 1140 am on 07/21/2022. There was a phone number on that truck [protected]. We spoke with a man names SEAN Snethen who stated his boss told him unless we can prove it, they will not pay for my windshield even though there tracking devise showed their vehicle in the location at the time of the incident. He further stated that the truck had nothing on it. This is outrageous at best. I have not car now because the windshield is damages beyond repair. This even went as far as to say well we sell our trucks with the phone number and logos on them, passing the buck. If my windshield is not replaced, I have full intention on hiring lawyer and I will go for more than the windshield. This is about principle. Take responsibility. The truck was moving so fast after the windshield was broke, we had to stop and could not even catch up with this truck. The fact that they admit the truck was in the area, admitted that that was their phone number on the truck. This man just kept blaming his boss, saying Ya they tracked the truck there, but it had nothing on it, not sure what more they need. They are liable and I want a resolution immediately,

Desired outcome: repair to my windshield

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4:13 am EDT

Asplundh Tree Expert They are not experts!

Destroyed Layland Cypress trees to clear power line. Understand they have to clear power lines but to damage and destroy the trees by not knowing how to cut the tops off correctly is an incorrect statement that they are experts! They did a horrible injustice to ten twenty-five year old trees. They will end up dying and my neighbors and myself believe you have no idea of what you were doing!

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Update by Deborah Pettus
Jul 22, 2022 9:41 pm EDT

7/20/22 tree trimming company destroyed 10 layland cypress trees. Cut them in a horrific manner. left limbs on power lines. 25-year-old trees destroyed because they said they had to follow Duke Energy's rules. Spoke with Duke Energy and they said they will just claim eminent domain if I file a complaint. The stress on the trees and on me is complete devastation and I have to see it every day now. If you can do not let this tree company on your property!

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11:31 am EDT
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Asplundh Tree Expert General complaint

Came by to trim the trees in the neighborhood. Completely butchered them. When they came for my house they put up a fall zone which multiple cars were in. They started cutting lower branches to a 100 year old tree, so I went out there to complain since I had no forewarning as to them coming by. They said they gave out pamphlets, but I'm here 24/7 as a housewife and no pamphlet came by. If I hadn't intervened, my tree would had more cut off than the strip of air space the Energy Company owns.

For cleanup, since a few properties are owned by an older woman who kept it wooded, the company just came back and chucked the debris into it. I mean they did bring a wood chipper, but stopped using it after a certain point and threw the excess into her property. Then after a week or so, they came back by to clean up another chunk and did it again, except with heavy machinery.

Is that the standard?

Desired outcome: Forewarn unaware customers of trimming service. Don't butcher the trees. Clean up properly.

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8:33 pm EDT
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Asplundh Tree Expert You trimmed trees in my front yard and butchered them

My address is 912 Sequoia Avenue asheboro. I don't know who hired you but you ruined my trees and I want compensation this was 2 weeks ago and totally unprofessional

Desired outcome: You can't fix them they are ruined but you owe me something for the damage. I'll sue you

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Overview of Asplundh Tree Expert complaint handling

Asplundh Tree Expert reviews first appeared on Complaints Board on May 28, 2011. The latest review Asplundh tree services knocked out internet off was posted on Nov 18, 2023. The latest complaint hit and run team was resolved on Mar 20, 2014. Asplundh Tree Expert has an average consumer rating of 1 stars from 71 reviews. Asplundh Tree Expert has resolved 1 complaints.
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  1. Asplundh Tree Expert Contacts

  2. Asplundh Tree Expert phone numbers
    +1 (800) 248-8733
    +1 (800) 248-8733
    Click up if you have successfully reached Asplundh Tree Expert by calling +1 (800) 248-8733 phone number 0 0 users reported that they have successfully reached Asplundh Tree Expert by calling +1 (800) 248-8733 phone number Click down if you have unsuccessfully reached Asplundh Tree Expert by calling +1 (800) 248-8733 phone number 0 0 users reported that they have UNsuccessfully reached Asplundh Tree Expert by calling +1 (800) 248-8733 phone number
  3. Asplundh Tree Expert emails
  4. Asplundh Tree Expert address
    708 Blair Mill Road, Willow Grove, Pennsylvania, 19090, United States
  5. Asplundh Tree Expert social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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butchering of tree
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