Big Pavers
reviews and complaints

Proffesional. Easy to work with. Very happy with our drivway! Hoping to call on them again in the future for backyard project. Highly recomended. Ed and his crew are truely amazing! Many Thank You's-great Job!

I would give a zero if I could. I was completely bullied by this company yesterday. It was disgusting. I asked them not to move forward with the project three times. I gave the crew a "no go" signal twice, which they picked up on both times. I told Ricardo on the phone to stop the project, as we were in disagreement somehow on the work. He didn't want to do what he sold me on, which was removing the tiles and mud before putting the pavers down. Instead, they went right over the tiles, which I told them several times NOT TO. Then they still send the invoice. The main guy that was out here was the only guy that spoke ANY English, or was willing to open their mouth. The main guy didn't seem to understand words like 'electricity'. He told his crew to continue after I explicitly told him it was over. These guys should not be running a business. How many times do you have to tell someone to stop? And still sent the invoice at the end. WE DON'T ALLOW BULLYING! I am willing to take a polygraph on this matter - Will they?

Simply the best! Big Pavers takes customer satisfaction and craftsmanship to another level. If all paving companies followed in their footsteps, a dissatisfied customer wouldn't exist. And as a customer, you couldn't ask for more. They will go above and beyond (as we have witnessed), to accommodate their customers in any way they can. We have used Big Pavers on two separate occasions, both times they've exceeded all expectations. The first job they did was our driveway, walkway and created a step up entryway. The second was the pool deck with its many issues and imperfections. Not a problem for Big Pavers, they conquered and completed every challenge they encountered. In addition, they also worked well with and around the pool company doing the renovation work. We also recommended them to my son, another outstanding and beautiful job, well done! After interviewing many different paver companies, we chose them, and I'm so glad we did. From price to product quality, customer service and adhering to a schedule, every box was checked, plus some. Matt and Anderson were always available for our every need and every question, all 5,000 of them :). They kindly explained the process from start to finish, then sent an amazing team led by Louis to fulfill our vision. Be ready to see true teamwork, a rarity in todays world. You will be impressed as this group of very hardworking and talented individuals work together, piece by piece, to turn your dream into a reality. I must say that both my husband and I have felt a bond with these men that goes far beyond a business transaction, they sincerely are good people. I'm not sure how their logo came about, must be that they satisfy in a "Big" way! Thank you for everything Big Pavers. Sue and Jim K.

They didnt come back and fix our driveway. They fixed and resanded and sealed our driveway on April 29. The sand started coming out. I contacted them atleast 10 times and sent pictures. They came out and looked at it. They kept promising to come and fix it. They said they would be out on June 24. They never showed up or called.

We hired Big Pavers for our driveway and front porch job in October . The project finally started in December, but the outcome is not what we agreed upon in the contract. The first time, the pavers were completely stained and lacked the intended texture and color. They only replaced a portion of the project instead of the entire area. The second time they finished the work, the pavers were still stained with dark and white marks. When we asked the owner for an explanation, he couldn't provide one. We reached out to other companies specialized in sealing, and they confirmed that the work was not done correctly, resulting in the stained pavers. We requested Ed, the owner, to come to our house to discuss the final solution since we have been waiting for over 3 months to complete the project, but we received a disrespectful and rude attitude from him. He left without giving us a chance to talk.