Aspen Dental
reviews and complaints

I really wish that I had read the reviews/complaints prior to having made an appointment. In this case, every terrible review that I have read regarding Aspen Dental is true, too bad I only found this out after my horrible experience. I am someone who is deathly afraid of the dentist which is why I ended up with a horrible abscess. I went to the ER due to a swollen face, major infection, and sever pain. The doctor recommended my seeing a dentist within the next day or so. Aspen Dental were the only ones who could see me that quickly. I arrived at my appointment 10 mins. early and filled out their paper work. The outer office was FREEZING and I waited over 30 mins to even be called back. Once I was called I was taken to a small "room" which was no bigger than a closet and was given x-rays. I then was taken to the dentists chair which was uncovered and ripped. The entire office seemed so unsanitary to me and certainly not what I had experienced seeing at "proper" dentists offices such as the one I take my daughter to every six months. I sat in the dentists chair and was given a magazine to read while watching the dentist move from patient to patient in what seemed an assembly line method, also without changing his gloves which he has used on previous patients and picking up papers and x-rays etc. Another 20 mins. later he finally arrived to my chair asked me to open my mouth while he briefly looked in. He went back to the paper work and told his "assistant" that tooth number such and such was beyond repair and that there was a second tooth ready to erupt. In his opinion all of my 26 remaining teeth needed to be extracted and he recommended dentures. I am 46 years old and considering my fear of dentists, I thought that wouldn't be a bad idea, just get them all out and be done with it. I was then told to go wait in the outer lobby and the "office manager" would call my husband and myself in to discuss payment options. After another 20 min. wait, we were finally called in her office. Wow, this office manager really was a sight! She was unkempt and her hair was on the greasy side, it was not product in her hair, but clearly unwashed. We have insurance and prior to my appointment I had checked our benefits. 2 cleanings and sets of x-rays per year are free and most everything else including dentures are covered at 80%, braces at 50%, so we have quite good insurance. After going over the recommendations from the dentist, she came up with a price of $7, 005 AFTER the insurance portion. She proceeded to try to "sell" their financing at a 24% interest rate. Ahhhh, no thanks! I just told her that I would not qualify for the financing trying to end that conversation because I knew at that point she was nothing more than a salesperson and this entire practice was about nothing more than money. She didn't mention anything about my issues with my teeth or my oral health, it was all about, "oh, well couldn't you get a co-signer", or "Maybe you could borrow the money from a family member". I was so disgusted and even offended. She had made a couple comments about my insurance which I knew were not true because I had checked my benefit summary on United Concordia's website prior to my appointment. The bottom line, I wouldn't take my dog to this dental practice! They are unprofessional, sub-par employees (from reception to dentists), and not at all caring or concerned with the oral health of their patients. In my opinion, this chain is nothing more than a money making assembly line business. I hate to think what I would be writing had I let them actually do any work in mouth. My advice, stay away! If you have no insurance, try the nearest Dental College or a dentist with true compassion who is more interested in your oral health than making a dollar. The only reason I went to Aspen was due to them being the only ones able to get me in as quickly as the ER doctor wanted.

When I was Pregnant In 2009, I had a absest tooth that need to be pulled. No job no money and Aspen Dental was the only place that would take me. I went and got x-rays and a couple days after they took my tooth out. I had already told them that I wasnt able to pay them In full so they sent me to a lady to help me figure out payments. She set me up with a credit card called CARE CREDIT saything that the limit was $2000 that i would receive a bill in the mail and that I would be able to make payments on the card. Everthing was fine but I didnt receive any bill. About a month went by and someone called me and demanding $2000. How was I able to pay for this and why. I asked questions and said i could make payments they wanted the amount in full. Everthing was put aside for two years and then a sheriff came to my house that they were going to sell all of our stuff. My husband, my father in-law and myself stuff. Then they told us that the bill was up the $4000. Luckly we got i taxes and were able to pay it. Please who ever you are never go to aspen dental I never would want someone to go through all the greif and pain that we went through. God Bless everyone.

Deceptive Billing Practices

Large signs announcing "free exam and X rays"
After the very cursory exam and way too many X rays, a "meeting" with a billing associate who tries to upsell you with other products. Absolutely no mention of a bill for the initial exam. Afterwards,
received a bill for 215 dollars for, again, very cursory exam, and excessive X rays.

Will NOT be returning to this dental corporation. Recommend NOT going there.

I went with a friend yesterday to have her daughter teeth cleaned. When they arrived and got into the room with the dentist, they refused to work on the child because she has "special needs". Who in the hell do they think they are that they think it is ok to discriminate against people with special needs? Never ever everrrrr go there!

Aspen Dental offered in-house financing with no interest. This turned out to be a scam. The day after my extractions, I received a letter from GE Money Bank stating they could not offer the plan that I signed up for. Had no idea Aspen was dealing with GE Money or I never would have had any work done. GE paid Aspen before I even had any work done. End result was teeth that look like Mr. Ed's with name engraved in bold black letters that have never been worn. They do not fit properly but dentist says otherwise.

I went to Aspen Dental for a tooth ache and they ended up telling me that my teeth were no good and I needed to have all of them pulled and dentures put in. I amde an appointment and had my teeth pulled and dentures put in. From day one I started having trouble and keep going in for adjustments. At least once every week for the first five months. The keep saying they made adjustments and to see how that did and let them know. Everytime I left the office I made another appointment for the following week because I knew I would be back. Six months later I got my permanent dentures and the same problems. They keep telling me that I need implants, which I cannot afford, or that I am not using the adheasive right. "Maybe you are one person who will have to add adhesive three or four times a day".
I am still having problems with my bottom plate and cannot get any satisfaction. I have tired every adhesive made and it may last from 0 seconds to maybe 2 hours. They say that my bone loss is the problem. I want a new lower plate because I think the plate is to big.

Does anyone else have this problem? [protected]@yahoo.com

I went to the aspen dental in waterford, ct, and I must agree with someone else's findings with that staff, dentist and overall aspen experience. Don't believe the commercials, jiffy lube sums it up better.

I too had the displeasure of finding out the hard way that once you get past the incompetent, ill trained, front desk staff (Never the same person due to high turnover), who can't make an appointment properly, let alone bill you correctly, because the office manager doesn't know her job. Then you need to endure a dentist, dr. F, who is in love with himself and brags about how good he is and how great his life is, well if that's so, why does any 'good" dentist give up a lucrative practice to add credence to this fast food chain? It's because he couldn't do it on his own and needed to hide behind corporate america, with all of aspens' malpractice lawyers. I had some crown work and fillings done by him and later a root canal by another staff doctor, and now a year later I am having serious dental problems with his work and feel i'm in constant pain. Something about his technique never felt right with me, nor his illogical explanations either. Not to mention the hygienist j, who cleans your teeth with all the gentleness of a cheese grater!

Expect to be over billed and if you do not catch it and go back and ask for a credit, it is your loss. The best part is if you complain or just bring any of this to their attention they will just kick you out and tell you not to come back. Because they are backed by a terrible regional manager, who should be selling used cars, and he really thinks he is smarter than anyone who dares enter his doors. I have never wasted time to go online and complain about anything before, except this nagging pain in my mouth will not let me forget what they have done to me.

To anyone thinking of going to aspen don't! Do yourself and your family a favor and seek out competent, dental professionals in your neighborhood. You will sleep better and your family will be healthier for it.

Let's face it, if aspen was any good, at all, why are there thousands of complaints by angry, hurt, pissed off patients, they can't all be wrong and these are people from all walks of life and all over the country, so why after reading this would one subject themselves to these type injuries, unless they were masochistic. If you know anything about business you know that if you want to increase corporate profits you need to cut corners and maximize your fees, so hiring sub standard, low pay workers is one way to accomplish that goal. Talented individuals wouldn't want aspen on their resumes. I sincerely hope this helps you, good luck.

Went to Aspen dental for tooth fillings. They told I have first to do teeth cleaning and then they can do the fillings. They did the cleaning and the hygienist gave me a tooth brush to clean my teeth every night. The hygienist never told me about the price of the tooth brush and I never asked. At that time, I paid in advance more than $200. When I checked the claims on the dental insurance site, I found that Aspen dental did charge the same amount I paid above to the dental insurance company (they got paid twice for the same service). When I asked Aspen dental about it, they told me they have to submit the bill to the insurance company (but why they told me to pay in advance?)
While looking at the bill I found something odd. Aspen dental DID CHARGE ME $130 for the TOOTHBRUSH :(
I went to their office and told them that I do not want the toothbrush and want my money back. I did give them the tooth brush back and they told me they will put the $130 back to my credit card. Till now, after several weeks, they did not pay me back the $130.

The filings they did for me were HORRIBLE. Till now I cannot eat or drink most of the food because the fillings hurt me a lot. I called Aspen dental and they told me to come to their office. After they did their check they told me I may need root canal and I have to consult another dentist.

What a HORRIBLE experience I had with them.

This is my advice, stay away from this company, they bring people for training and do not care about the patients and they steal your money.

My father is 92 years old and he still can wear his teeth and it has been three years. First, when they pulled them the chard bone and that made blisters on his gums but the only thing they did was file down the teeth. He went back each and every Monday for about six months and he still can't wear them. He finally went to a dentist in his home town and they removed the bone and he can now wear them short periods of time becaus they do not fit. He has called them and they told him that they can't do anything. From all the different visits he must have close to $5000.00 invested in something he can wear. He is not from the town that Aspen Dental is in and he can't drive that far so he has to make arrangements for rides because he has no family close to him to transport him back and forth. Not only has it been hard on him but he has to beg people for rides and that shouldn't be for someone 92 years old. He should be enjoying his teeth and not worrying about how much his mouth hurts all the time.

Aspen Dental has been a thorn in my side since 2007. After going in for a root canal I was billed over and over for the root canal. Long story short, they kept submitting the WRONG tooth to the insurance company! I went in for the mold for the crown and cancelled it when I got home. The girl at the desk said she would take care of it. Guess what, SHE DIDN'T. they called me to come in for the crown. I told them I had cancelled it the same day . Well, I was told I still had to pay for it. After arguing with the financial women over the situation, she then was wheeling and dealing with me to make a payment. They kept getting lower. I refused, I was not going back to their office. They made the mistake. Well a year later I get a call from a collection agency, I end up paying a small amount to get them off my back. Unfortuantly it is my word against theres. 2011- I am getting calls from another collection agency trying to get 979.00 from me. I call the office and they have yet to be able to tell me what they are billing me for. I have called the office three times to talk to the office manager and have yet to hear back. I would highly recommend not going to them. The office staff are unreliable and non proffessional.

The Aspen Dental I went to was located on Silver Spring drive on Milwaukee, WI. Do Not Go To Any Aspen Dental.. Rip Off! -- Very Unprofessional -- Took Dental Asst. 5x to take an Ex-ray.. office help was standing around gossipping about each other... ..

When I made the appt. I was going for a 2nd opinion and ended up with a 900.00 bill and my teeth hurt more now than when I walked in the door.

A crown was replaced and 3 mos later I still cannot chew on that side of my mouth and 4 "fillings" were done -- rather a recession problem that was drilled out and filled with bondings.. those bondings hurt more that the recession did.. SCREAM! If I could sue this Co. I would for a million dollars.. my teeth hurt evertime I eat cold, hot or sweet food..

A dentist I finally got to help me said they were a fly by night co

and they offer the financing through Care Credit to keep them for getting sued!

I recently visited the Aspen Dental In Bourbonnais IL. I waited in the waiting room for a very long period of time. I was shocked at how there seemed to be very little work going on in the front portion of the office. The receptionist and some other office member were sitting around up front talking and painting their nails, I thought I was supposed to be In a dentist office not a nail salon! When I asked how much longer it would be till I would be seen for my appointment the receptionist could not give me a firm answer. Just said it should not be too much longer! I was not happy with the office service at all but was happy with the work of the dental staff in back that was actually working on me. I probably wont be returning to Aspen Dental!

I went in for routine cleaning. They ended up doing some filling work and a crown replacement. I have never been in so much pain. They said this is "normal". Really? 3 weeks post op is not normal to still have pain. Unfortunately for them, im in the medical industry and will be suing them because I will not let them take advantage of customers.

I went to Aspen Dental because I wanted to find a good dentist. Going to Aspen was one of the worse experiences I had. They said they needed to do a full set of x-rays on my mouth even though I told them I had already had x-rays taken. So, they stated the x-rays would be free. Now, I find out that they have submitted a claim to my insurance for the x-rays. Even though because I had just had x-rays done recently, my insurance will not cover it. I am highly upset with Aspen and I want the free x-rays to be exactly that free. I should not have been sent a statement of this.
Along with the above, Aspen also said I needed a ton of work done in my mouth, which I found out today from a trusted dentist that Aspen's diagnosis is completely false. Besides the hygienist forcing instruments into my mouth and causing me pain and being unfamiliar with tools, they also charged us sixty- two dollars for a "cleaning" which was not actually a cleaning. The woman actually just played in my mouth. To be honest, I just want all my money back and want nothing else to do with Aspen ever again in my life.
But for right now, I just want this situation cleared up.

My boy friend worked for Aspen dental as a dentist.He left because he was forced to do things that he was not supposed to

He hated every single minute of it .He says they blackmail their dentists to sell expensive treatments to patients

They are expected to sell $3000-$4000 worth of treatment to every patientthat walks into the door on average and mostly deep cleaning to as many patients as possible

If they don't do it, they would lose their job .

What a shame ! Nobody does anything about it and this comany is growing like crazy and invading the whole world

I made an appointment for a reline and was told that I would not be charged as I was under warrantee. When I got to the office I was told that it would be $55.00 That I would need an exam by the Dr. I just had a cleaning the week before and was charged $85.00 for cleaning 12 teeth and a floride treatment for another $37.00 Which I did not ask for.udzz I told the girl I was not made of money and this will be the last time you would see me and left.

I will not ever return to Aspen Dental in Altoona, Pa. or any other one for that matter, especially if it has the same customer service as that office does.

Shandel is very rude and when I brought this up at my consult with the office manager Brandy, she also gave me attitude as well.

I'm guessing this was all because my insurance doesn't participate but if I would have had a good experience my first visit, I would have paid out of pocket. Maybe they should hire new people who have compassion and are more under standing.

I went to Aspen dental to have a tooth put back on my partial denture as it had broken off.Having looked it over I thought that super glue might fix it as it was a very clean break. When i got to the office they said " I needed X rays of my mouth". I said that I had recently had a full set of X-rays of my mouth done.As work on a repair to a partial plate has nothing to do with X-rays I said i did not want them done just to repair the plate. The assistant or whoever she was said "It is a State law-you have to have them done. So far i can find no such law or anything that even sounds like that! And then it was $139.oo to glue the tooth back on!I guess I paid for useless X-rays on top of the repair!

Charged for services they did not perform...they did not go through my Insurance because they did not perform these services...they went through our Care Credit Account and charged services they DID NOT DO...We went back after 2nd visit and cancelled everything, but yet we were still charged for services not performed...and we returned these crazy tooth brush, tooth paste, and rinse that they wanted to charge $148.00 or more...Consumer Beware...SCAM