Aspen Dental
reviews and complaints

About 2 years ago an Aspen dentist recommended dentures for my dental problems: Full uppers & partial lowers. The recommended plan included crowns for 4 of the remaining 6 lower teeth. At that time I asked about the advisability of removing all my teeth & getting full upper & lower dentures. I was told I would be much happier if I followed the Aspen recommendation. I followed this advice and paid about $15, 000 for the treatment which included about $10, 000 for the 4 crowns. Several weeks ago, I noticed a problem with one of my remaining lower teeth. I went back to Aspen & was examined. I was told that all the previous dental work needed to be removed & replaced with a full lower denture. The quoted cost is $4881.80.in my opinion, I was given an incredibly bad initial treatment plan recommendation by Aspen & that I paid dearly for putting my trust in Aspen. Aspen has not accepted any responsibility at all for this situation & has shown no interest in sharing the financial burden of their incorrect recommendation. Aspen seems more interested in extracting more money from me. I do not want charity. I do expect professional dental care combined with honesty, integrity, sincerity & responsibility. I find it impossible to believe that the Aspen profit sharing business model was designed to meet any of these expectations. Aspen encourages patients to submit reviews on Google & Facebook; however, the reviews shown on the Aspen website do not include the 1 & 2 star reviews & only a portion of the 3 star reviews. Check the Better Business Bureau (BBB) website to see many other negative reviews & serious complaints.

I was told that I would be able to wear a lower plate, I had my remaining teeth pulled and a plate was given to me. Right from the start the plate didn't fit. I went back to the dentist so many times. She kept telling me that she was going to try to make the work for me. Finally after 2 years, I went to another dentist and got another opinion. They told me that because I had lost my molars as a teenager, that I should NEVER been issued a lower plate and that I would only be able to have inplants. After I went back to Aspen and told them what I found out, they agreed with the second opinion, and offered to refund me $1, 000 for the lower plate. When I tried to find inplants I was told that I would have to pay $10 to $20, 000 for lower inplants! Where is the justice? Why if she is a reputable dentist didn't she know that I would never be able to wear a lower plate? She strung me along long enough that I ran out of time to file a law suit to take her to court to sue her. I have made sure that if asked, that I steer every one that I can away from Aspen Dental! I was seen in Onalaska, WI.

I had a cap come off and was told that tooth was bad and had to be pulled and a tooth added to my partial. Partial fit fine when I went in. It now floats and tooth is much lower than other teeth and crooked. I am now being asked to pay more than quote and even recording on hold states that you pay what we quote. I have paid the original amount and consider that too much considering the results. They said that they would make a new partial to make things right but I would have to pay for it! I don't want them to ever see my face in the lady lake office. I will not let them at me again and will go to a real dentist to get things corrected. I just want them to leave me alone about the extra money they want.

It's been six months since my last appt and i'm still trying to get refunded for being overcharged. My dental records do not match what the billing office has charged me. I have all the paperwork to prove this. My lawyer is ready to contact them. They have repeatedly said that they would call me and haven't. I call them every couple weeks.. Ridiculous. They owe my $305 and i'm not returning for a credit to my account. I want my money put back on my card. Somehow the dentist got confused with which teeth had been done and which teeth need to be done. At my last appt I asked him which teeth I needed to get filled and which ones had been filled and he mentioned filling teeth that I had already paid on (4 surface) he changed my records and the billing office records don't even match what i've had done! They also said they credited me for a 2 surface and they didn't.. They also sent me an additional bill for what? I have no idea.

Was given a contract for upper and lower implants when all was said and done had only lower implants and an none fitting upper plate plus owing another 840.00 which is being put on my credit score plus implants have to be glued down
They got their money almost 7, 000 from Dental First whom I am not paying either
This is just the short form
Have my contract and all the other stuff they tried to pull

How do I get my money back. When I got my top dentures they were to big and they made lip look like I was hit. They have never fit since day 1 they kept telling me takes 6 months but still not fit then. I've been sick quite a bit didn't return and would like money back. I don't go out in public very often cause of my looks and I don't have the $ to fix the problem as there was a money back if you were unhappy with them

I'm a patient... deborah j hickel 1085 jorgenson st se hutchinson, mn 55350. I walked into your clinic on monday, april, 1 I had lost a tooth in the dentures, which aspen made for me less than 2 years ago. this is my 8th time returning these dentures for a fix. (broken tooth, cracks... ect they informed me no dentist is in their office until thursday april 4th. then I said all I need is a lab person.. no one is in there until thursday (tomorrow) so I asked if I could go somewhere else, st cloud, any other area. no openings anywhere.. are you kidding me...? I need a supervisor to look into this. I doubt I will get as far as corporate.. you will lose so many customers. I can't believe this is permitted... are you closing the hutchinson, mn dental office at 964 lynn rd sw hutchinson mn 55350 I would suggest you find a dentist, a lab person asap my number is [protected] debbie hickel

have been to and even my lawyer has stated, government insurance has to be filed secondary when other insurance is involved. I am covered under my husbands work insurance, Blue Cross Blue Shield, and Amerigroup, which I was not told over the phone you guys do not except. The receptionists tried convincing me to just leave instead of at least getting the exam and xrays. But they finally stopped and let me take a seat and wait, I was told 2 people were in front of me, 2 people were called back then I was called back, getting ready for my xray, one of the rude receptionist yelled very loudly you have the wrong patient, even though I was next, so I was told to go sit back down. This place is a circus and no-one here knows what they are doing. If the receptionists are this bad I really don't want anyone in this building touching me.

I was told they had 30 days to perform a procedure that they have already been paid for. I had a $1400 credit on my account for 6 months and no other procedures done on me. But they where paid to do my implants. From the first time going to Aspen dental in texarkana, tx I was told one thing and then at last min they couldn't do it because I didnt have enough credit left, like about my implants that it was no problem had credit approval and insurance told them wanted to wait for my long rotation off which was 20 days away and with in the 1st week they where call me trying to bump up the appointment to have 22 teeth pulled . I had at least 2 phone call per week until I had procedure done.

I have recently went to get a new set of dentures at my local aspen dental office in dubois pa. I paid the full price up front for my new dentures. It was $2600.00

While they were makimg my teeth I was in this office week after week quickly. After the dentures were made the dentist fit tyem to my mouth as best as he could and told me if there were any spots that need fixed just stop back in and he would fix them.

So I did. I sat in this office for 3 hours making me late for work just to ger told I needed an appointment for over a month later. So I made the appointment and could not use my teeth for a month because of how sore my mouth is from them because they need adjusted.

Now today on march 26th, 2019 I returned for my appointment which magically changed from 2:45pm to 2:15pm which means I was late. They would not see me and told me I needed to set an appointment for april 17th 2019 to get them adjusted. This is ridiculious! I paid alot of money for teeth I cannot use. I told the woman at the front desk to just forget it and I left. I think its ridiculious that they couldnt see me. There was one other person in the office to be seen at this time.

This is how you treat your customers? Im filing a complaint with the better business bureau. I will not return to any aspen dental ever again amd ill make sure I tell everyone I know how I was treated by this company.

I want my money back. They can have the dentures back. I dont want them. I now have to go somewhere else to get them made. Let me make this clear. My insurance did not pay for these dentures. My hsa did, thats money I worked to save up just to get dentures. This office cant see me for two months to do something that would take them 10 minutes to do!? In the meantime I have dentures that I cant use!?

I am open for communication from this company about a full refund and nothing else. If I dont get a full refund I will give everything to my attorney to get my full refund. Having to wait two months for an adjustment is uncalled for.

Son had 15 teeth pulled on 3/18/19 and immediate denture insertion. He returned to office on 3/25/19 with a complaint of a piece of bone working it's way out of the gum and have it removed. Well dr(joke) Nichols tells him she can't do anything to help him, I did dental work for a few years and I k ow better. He tries to talk to her and she runs off and hides, when she found out he wasn't going to leave she come out of hiding and yells at him that there nothing she could do. There is a 100% satisfaction money back guarantee in paper. May have to contact a lawyer also.

On January 10, 2019 I visited Aspen Dental Dalton, Ga for a possible extraction. I was told that I had periodontal disease and an infection and also two cavities that she thought needed to be "redone". I was told that the infection needed a treatment and a extraction (of a root canal) that day and that it could not wait for me to get the $ another 3 days. At first the lady added up over $9000 worth of work but I was pressured into financing 2632.00 I believe. Come to find out, they didn't even wait for my insurance to pay their part. They charged me the whole thing. I've tried filing disputes twice to no avail. I received a letter stating I talked to an office manager named Michael when I never received such a call or any contact from a Michael! They charged me for procedures I didn't even have for instance they charged me for a surgical extraction and it WAS NOT a surgical extraction! I've been to dentist a lot and know the difference! Even though they will not admit that it wasn't. I'm tired of company like this ripping off hard working people! Please help. The photo of the bill I have I enclosed is after one payment of $71.00.

I had a bridge placed in. At the appointment I sat at the desk with the lady as she verified my insurance. She gave me a print out of what the patient responsibilty would be and it was zero. She stated that both if my dental insurance companies verified me as covered and there would be an out of pocket deductable for each at $50. I paid the $100 deductables that day and had the work done. Within two weeks my bridge had shifted, verified by an x-ray at Aspen. The dr stated that he could redo the bridge after I had my root canal done on the tooth inside the bridge. During my wait period of the root canal appointment and healing time, I received a bill for the bridge of over $800. I contacted the office manager serval times and she stated they would refiled on my insurance. I received another bill this month for the bridge. I wouldn't have gotten the bridge done if I had known I would have to pay that amount as it was not necessary. After being told I would not owe anything but the deductable; I receive a bill. Correct insurance verification would have prevented this issue. I do not feel as this is my responsibility. I have been a patient of Aspen since they opened in Tupelo and I do like the employees there. My family of five all are patients of Aspen. At this point we will be looking for another dentist.

I was getting a denist that was not in the network. They had all my insurance info but, apparently there denist credential dept was not updated so, my insurance denied it. So, now i'm out of $1500 which would have been cover if, they gave me a dentist in the network all send and done it cost me $6, 577.00 at least if I got the money back from my insurance I could have paid down my loan. Aspen don't care they got thir money from me. I am so upset about this i'm on disable from breat cancer and the chemo is what made my teeth go bad in the first place. I never would have went there if, I knew my insurance was going to be denied and it's their mistake for giving me a dentist that was out of the network or them, not checking that his cedentials wereup dated. I will never refer people to aspen. Iwas told by a friend not to go there, should have listened.

In May of 2018, I paid Aspen Dental in Carrollton, GA $13, 071.00 in cash for what appeared to be 2 pages of dental work on my teeth. Between May and Oct. 2018, I received 7 crowns and 2 partials. The bill was coded, therefore I could not read what most of the billing was for. After going on line and checking the codes, I found I was being charged 2 times for partials in a 5 Month period. I questioned why 2 sets of partials in 5 months and was told i could get a refund of
$1918.00 for the second set. but would not have any guarantee as promised in their ad. I had already paid over $1800.00 for first set, which did not even fit correctly. I had to make 4 trips to get the partials corrected. I went in March 2019 to have my teeth cleaned with a different Dental Clinic and was told by a different Dental Hygenist that I have 2 crowns that are the incorrect size for the tooth and the hangover is causing food particles to get up under the crown, causing problems. I had to have my teeth deep cleaned because of the inferior dental work done on my teeth by Aspen Dental in Carrollton, GA. When I first went to Aspen Dental, the only problem I was aware of was a chipped front tooth. Now I am over $10, 000.00 paid to them and have to go to a real dentist to have my teeth fixed. I do not have dental insurance, so I am disgusted and wish I had never heard of these people.