Aspen Dental
Reviews and Complaints

the peace of mind promise money back guarentee was definately not done here.. the overall experience was not great i have dental anxiety as it is i felt the doctor was short with me. rude i went in wanting a service that after i went through the whole process was informed they didnt provide that service at this location and i said it wouldve been nice to know, the lady i talked to on the phone i told her exactly what i was wanting, she didnt inform me of this. i decided to go with the partial thinking they have a lab onsite surely this will be a good place to have it made. when i received the denture i wore it and it was in need of major adjustmjent had my mouth face so sore, i was letteraly in tears. when i called to tell them this was on a thursady they didnt fit mein, i had to wait until monday. we all know our smiles are important when i smiled with that partial in you could see where it clasped on in the front, the whole point is so that its not noticeable and you feel confident with your partial not only that the color didnt match my teeth so it really stood out and looked so fake. i have paid my bill and returned the partial. i asked about getting my money back and they said no. this is a money back guarentee says so right on the site. i had better work done at a generic dentist and i will never go to an aspen dental again or reccomend it to anyone. i would kindly ask you to refund my money on the partial. location 3901 bolger rd independence mo64055 [protected] s mael

I went to Aspen dental they told me I needed a crown I had cracked my tooth in half the doctor prepped my tooth took an impression sent it out they called me back told me the crown was ready I go back to the doctor prop my tooth is no longer there new doctor tries to put crown on and says there's no margin on the crown I am a dental lab technician by trade so the second doctor re-preps my tooth takes impression if you like weeks later I get called to come back I go back he places the tooth the crown never cleans in between might Never cleans in between my teeth so their cement between my teeth I go home the next day I brush my teeth and I can feel something in between my tooth which is putting pressure on me and my mouth it was the cement that was between my teeth so I take a crown floss or crown floss or not I'm sorry bridge floss or go in between I go to floss it pops my tooth off which in turn breaks my tooth in half so small that I cannot even get another crown put on extremely disappointed in this place I've called for a refund I still have not received one

I'm 48, disabled and my teeth took a turn for the worse a couple of years ago. I was unable to take care of them like I always had and made the mistake of going to Aspen. I went for a consult and was told I needed Dentures but now I'm wondering if I really do or if they made the decision based on me being desperate. After speaking with the dentist I was taken to the financial department and given a quote of what I would owe after my insurance paid. I came up with the money and waited on them to call so I could come in to pick the shade of the teeth before my dentures was made. But that didn't happen and when the date was set to come in for extraction I received a email moving the date and that was done 3 times, finally I just got fed up and just showed up at the office. I saw a tray with my name on it and asked to see the teeth, I was shocked to see what looked like baby teeth and most definitely not white but a dingy off white color. I was also told my insurance wouldn't cover the top dentures which was the Comfylite and without notifying me they dropped them to the next to last model. They knew this early on but was still going to extract my teeth and put those things in their place. I was shocked that they would do this! I placed my trust in them...and all along they were deceiving me. I know this is a rambling message but I was devastated to know I couldn't put those in my mouth so I still have decaying and missing teeth. I don't want them doing this to anyone else and not to sound over dramatic I have suffered emotional distress and embarrassment. I want to stop them because they are taking advantage of people that need help.

I believe Aspen dental lied to me and ripped me off I went in for a simple tooth extraction. The cost was $250 but they said I needed a tooth cleaning first which ended up being $2200. Because I was in a lot of pain I agreed to the tooth cleaning but was misinformed on the cost. My teeth are definitely not worth the alleged deep cleaning that they did they should've known less but they were just out to rip me off

As a previous employee of Aspen Dental, I have witnessed providers billing out to insurance companies for services that were never rendered and/or overdiagosing and overtreating patients on countless occasions. They will create an elaborate treatment plan in order to bill out for a moe expensive procedure than the one that was actually needed. Completely unethical and blatantly fraudulent!

After my experience up and down the line, would not use Aspen Dental if my life depended on it and will write as many reviews as I can find about the experience.
I am new to this area, Aspen just opened in Walgreens. Called and made appointment, provided insurance coverage at that time.
During the week of the appointment started getting "urgent that I respond" text messages. Called the number indicated. After going through an IVR menagerie, spoke with someone and explained bad text message and IVR experience. The person cold transferred me to the office. Whereby I explained same thing. Was told I had to confirm the appointment with the office, which I explained I had already done through previous text messages. Was told I had to provide insurance information to office, which I explained I had already done when I made the appointment. Women in the Palatka office explained I made reservation through call center and that information provided previously did not convey. Then asked me "are you going to give me the insurance information or not", rude. And told me she was sorry I am unhappy. That is NO apology. And I have good reason to be unhappy. If this is going to be the experience before I even get to an appointment, then forget it. Nor does it convey the problem between the reservation desk and your automated processes to the back office dentist. Fix your processes Aspen dental! I work in an industry with this type of technology day in and day out. This is the worst implementation I have ever seen. After the rudeness of whoever took my call in the office and the fact the information I am giving you will never reach corporate, I will find another dentist. And I will be submitting this same review and experience on as many sites as I can find. Shame on you Walgreen's to be associated with these people in the same building and advertising on their behalf.

640 W Karsch Blvd
Farmington, MO 63640
United States

On May 22 I had all of my upper teeth pulled and all but 5 pulled on bottom for dentures and partial. To start off I wanted all of my teeth pulled but they insisted that I keep 3 teeth to hold bottom plate in, said I would regret getting all pulled due to bottom dentures won't stay. Day of surgery they pulled all but 5 decided two of the teeth were ok! Dentist had to cut partial that was already made. He put 2 stitches in my gums .

A couple days after surgery I went back to get adjusted, educated Dentist that my upper left side of face was I. extreme pain he said it was common to feel such pain! A week passed and I had a knot on left side of face! Told him again that the pain on left side was extreme dentist reply was to give it time that there was probably little slivers of bone trying to work it's way out! Another week or to goes by and knot is not showing any signs of going down so once again I returned to him and explained the pain he replied it was nothing I did! Several more weeks in pain and still couldn't eat due to the misfit of dentures and severe pain in left upper jaw! I felt something hard in my gums so as the dentist had explained there could be lil slivers of teeth I got my tweezers and started to pull it out! I was in shock because this white mass came out of my gums! It was the lining they had put in my mouth right after getting them pulled ( have photo of it, I took the piece of hardened material straight to Aspen! I showed it to the office manager and she said what is that? I told her I would like to know as well! So I patiently waited for the dentist to see me! He came in and ask me what I needed I explained the incident to him and he said it was normal! Not believing this for a minute! I kept getting sick with bad headaches so I went to the er thinking what if there is more? The dr who seen me I explained and showed her the foreign body I had pulled out of my mouth! She wanted to know what it was I explained to her and she proceeded to tell me she wanted me to have a mri or ct to make sure that there wasn't anymore in my gums or anywhere else! I explained to her of the pain I was having and the headaches! This is all in medical records from er! Dr proceeded to tell me that my TMJ was causing a lot of the problem and that I needed dentures that properly fit. Next visit at dentist I explained what the dr had told me and he said I couldn't get a better fit due to the fact that it takes a year for them to heal!
I also complained everyone I was in there that I didn't care for the dentures he said I would like the permanent pair better!
In January I got it was finally time to get my permanent teeth! I got the upper dentures and I told the dentist that the teeth looked to big to me. He said they looked nice. I asked where my partial was and his reply was I didn't think you were getting the partial! Do I had to wait to get them! I got the partial several days later and told the dentist I was not happy because there was gaps between my real teeth and the partial, and gums of my partial were purple! I was on my lunch break from my job and didn't have time to argue told him I would be back to discuss what was my next option because I was dissatisfied with them! I made the appointment on my day off which was several weeks later when I went back it was a new dentist! I explained I wasn't happy at all that I really just wanted my money back! I told him the gums were discolored and he said after time they fade it hadn't been a month since I received them! He was telling me that he could make me happy patient but not that day he didn't have time he was booked up! I made yet another appointment and at this time he said he was going to fix the gaps so I said ok! He proceeded to tell dental assistant what to do! In meantime he went and seen other patients. He came back in and said let me take a look at them! He said I'm going to take them out, but wouldn't come out they were now cemented to my other teeth! He had to chisel the partial put away from my other teeth 15-30 minutes he ask assistant why she didn't take out already. I was very upset with this because he said it was done improper. So yet again still unhappy I made another two appointment to get the partial remade they had an excuse ever-time. A year has going by the medal on my partial broke. I called and told them I needed them fixed they proceed to tell me they are only guaranteed 6 months at time of purchase they told me upper was 7 and partial was two! They charged me 7000 dollars and I still can't eat with them in due to the discomfort!

I had $7, 600 worth of teeth work done my top teeth from canine to Canine where ground down and Cat each tooth was supposed to be root canaled before it was capped however that was never done I complained about the pain throughout the three months process due to not getting the root canal and instead of fixing it they pushed pain pills on me that I didn't want for 3 months in a row now anytime I ask for help they refuse me they don't accept her a complaint hi originally asked for dentures which would have cost me $5, 000 roughly however the dentist insisted that I just got the implants then ended up costing a total of $7, 900 and I paid $3, 600 out-of-pocket then received a bill a year later stating they've never been paid however I have check stubs from the bank as well as an insurance statement to prove for a fact otherwise on top of that the teeth that they installed have broke away my bottom teeth due to not being fitted correctly please help

In Nov 2018 I went to see about having lower dentures. I was given a quote of $399 for the lower dentures. I agreed and set up a time to do the work. 5 months later I get the bill and they are charging me $832 for the denture. When I asked about this I was told that the woman that gave me the quote should not have told me $399 and that I must be mistaken. I have paperwork that shows that was the quote that I was given and the office mgr just said that it was too bad and that I was responsible for $832. Unfortunately, Aspen Dental offices are independently owned and there is no corporate office to complain to. I may have to pay the $832 but you can be rest assured that anyone that I have a reason to tell about this will hear about the way that they do business. I am sure that filing a report like this is probably futile at best, at least I have said my peace

Bernie Zeitler--Got another bill for $$468. These items were on the first bill. Double billing is illegal and you need to delete this bill. Also believe your prices are way too high which you don't tell people until they get there and then are in pain and are shocked when the bill seems double what it should be. Account number for the duplicate bill is #[protected]. If we don't hear from you, then we will contact the appropriate boards as well as our attorney general here in our state of Michigan. You cannot bill for the same thing twice. Plus the x rays are supposed to be free so you can also take off the Charge for $82.00 as well.

Further it concerns me that there is encouragement to use care credit telling customers that it will be 'interest free'. If a customer get's it to help with paying extremely high amounts over time they discover that the plan they choose is not interest free but high interest.Resulting in making it even more un affordable and painful.

A year ago I gave Aspen Dental a great review on Google .But now I am not sure about Aspen ethics. I am a patient at Aspen Dental on South Robert Street in West St. Paul, MN. I first had my upper denture replaced and said I could not afford both upper and lower at that time. I set up a payment arrangement with my bank to start building credits towards my lower denture . A treatment plan was set up and the cost was to be $1, 354.00 after paying 9 monthly payments I set up an appointment to have the lower dentures done. I have 4 teeth remaining on the bottom which removal was included in the price. I made clear to the office worker at that time that I expected to pay the same $399.00 for the lowers as I did for the uppers it was a matter of financing and income she said she would charge me the same price as the uppers were. After my appointment a new office worker who replaced the previous one said there was a mistake and I will be charged twice the amount! I expect to pay the amount I was quoted when I first set up my treatment plan. I have the original plan and the shocking new one for collaboration should you require it. Robert C Jansen [protected]) email: [protected]@hotmail.com Ph [protected]

I went to Aspen Dental in Ames Iowa and saw Dr Scott Hensen, he ended up doing an extremely poor job on my dental work, he talked me into having 2 crowns put on when I wanted those 2, teeth extracted. He also over did a filling and now that filling has broke in half, so I have half of my tooth exposed. I have had nothing but issues with all the dental work he has done. I had to go back multiple times to have it corrected and it still hasn't been resolved. I have nothing but pain since having Dr Scott Hansen work on my teeth.
My contact information is Jackie N Carroll [protected]

The office delivered horrible service multiple times! Neglected attention when it was most needed, never followed up neither finished the service.
First when a couple of years ago I had crowns done by this company I didn't have too many issues. I took out a smaller loan and was paying it down fast. Never missed a payment never had problems.
I went back a year later to get a bridge and another 2 crowns placed. I had a doctor who was 8 month pregnant looking at my x-ray. I had. M a small black hole on one of my toot and after she analyzed the x-ray she said it's not a cavity it's a trauma on the tooth but she told me if I insist they can just remove it. I told her yes because I can't believe it's not a cavity. When I went back for the procedure I had a different dentist. He ended up drilling for 45 minutes it was such a huge cavity. The other doc made a huge mistake.
I had lost crown 2 month ago. I called in that I was on a lot of pain and that I have an emergency. They didn't care at all gave me an appointment a week later. I had to get something over the counter to glue my broken crown back until I can see someone. It was very painful. I go in a week later. They've already numbed my face when the doctor comes in and informs me that they can't prep my tooth that day I have to come back another time. A week later! At this point I am so upset I ended up writing a review on their website. The review wasn't posted instead I got an email from the manager that they put some money back on my account and my review was never posted. I go back to get my tooth prepped. They numbed me again. The assistant who made the temporary crown drops it on the ground. Picks it up, washes it and acts like nothing happened. I had to go back a week or ten days later. I go in they numbed me again.. Took the temporary crown off and they inform me that it doesn't fit I have to come back again. At this point I am tired of getting shots every other week and scared to go back because so far everything went wrong. I wrote them on the aspen dental page that is there any option for me to go to a different aspen office (there is one in daytona) never heard back from anyone! Now I am here still with the temporary crown, they suppose to have my permanent crown but never heard from anyone.. The way they handle clients at this office is ridiculous and unprofessional! I trusted them. Went back even after they made so many mistakes! Now they left me with a half done job.
I took a loan out for my dental work and I was paying them religiously and I still do even tho they are letting me down. Now I need to find a dentist now to make sure all previous work was done by this office won't be in endangering my heath in the future?

I was quoted one price at time of exam and then charged triple the amount when I showed up. I have had multiple quotes for my whole family. I talked with corporate when my husband got his dentures. Had three staff fired for their behavior. Corporate gave my family a 30 percent discount for services and so I have had myself and children seen but they won't apply the company discount to any of them. Months of no calls no shows anxiety with trying to get my husband back in the door and they have been terrible. I have tried to work with them and keep coming back and then they hike up the prices. They screamed at customers told people that were waiting for hours to get lost. They had to redo their entire staff and yet I still tried to work with them. I have referred multiple people to them and gave high praise and they turn around and treat my family like crap. Just referred my next door neighbor for complete dentures they spent thousands because I told them to go there because I thought the company was going to do right by my family. I came in and they said no discount and for me it would be 1500.00 out of pocket for three root canals and a couple of cavities. Please help. I want your company to do what is right for families that put their trust in them. Stacy whipple
Frank whipple Frankie Whipple
S.[protected]@ yahoo.com
Spoke with corporate head of operations from November 2018 to Feb 2019 and promised a 30% discount for all services that's why I brought my family. Have three more kids I was going to bring in and two more people that wanted referrals but now I don't know if I will refer them or not.