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1.5 1644 Reviews

Aspen Dental Complaints Summary

210 Resolved
1416 Unresolved
Our verdict: With Aspen Dental's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Aspen Dental reviews & complaints 1644

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S
6:20 pm EDT

Aspen Dental Comfylite dentures

I'm 48, disabled and my teeth took a turn for the worse a couple of years ago. I was unable to take care of them like I always had and made the mistake of going to Aspen. I went for a consult and was told I needed Dentures but now I'm wondering if I really do or if they made the decision based on me being desperate. After speaking with the dentist I was taken to the financial department and given a quote of what I would owe after my insurance paid. I came up with the money and waited on them to call so I could come in to pick the shade of the teeth before my dentures was made. But that didn't happen and when the date was set to come in for extraction I received a email moving the date and that was done 3 times, finally I just got fed up and just showed up at the office. I saw a tray with my name on it and asked to see the teeth, I was shocked to see what looked like baby teeth and most definitely not white but a dingy off white color. I was also told my insurance wouldn't cover the top dentures which was the Comfylite and without notifying me they dropped them to the next to last model. They knew this early on but was still going to extract my teeth and put those things in their place. I was shocked that they would do this! I placed my trust in them...and all along they were deceiving me. I know this is a rambling message but I was devastated to know I couldn't put those in my mouth so I still have decaying and missing teeth. I don't want them doing this to anyone else and not to sound over dramatic I have suffered emotional distress and embarrassment. I want to stop them because they are taking advantage of people that need help.

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4:05 pm EDT

Aspen Dental Bait and switch consumer fraud.

First I would like to state, that I have documents of everything I'm about to say.
I originally went to Aspen Dental to just have to teeth extracted, upon my arrival all seem normal. That is until I was seen by the dentist for examination. Then I was told by the dentist that they would not be able to extract the teeth because the examination discovered that I had an infection/gum disease ( I forgot the exact terminology they used) but I do remember them saying it was periodontal disease, and in order for me to have my teeth extracted I would have to get that under control. So I was sent to a financial consultant where I was advised of a treatment plan that ended in a whopping $12, 000. This from just wanting 2 teeth extracted which where Advertised at about $100 each. I suddenly felt confused and overwhelmed. I then ask again can I just get the extractions and possibly do the rest at a later time?
The response was that i could not because the infection., which was weird because I had no pain at the time just was uncomfortable to eat being afraid the they would brake and then I would experience pain. So I made it clear that I had No insurance and could not pay that amount and what I'm I suppose to do if I just want these 2 teeth extracted? The Glee in the consultant eyes was telling as she sound has if she had the answer to my prayers, she kindly said well no worries we an affordable payment plan here. I'm not exactly sure what it was called I think it was to the effect of (care credit). Care credit? I respond. Yes, she said we sign you up for a credit card at 0% interest and you pay about $265 a month, I can't remember the exact monthly payment amount but I know it was $200+. I remembered feeling so discouraged and defeated coupled with frustration. All I wanted was 2 teeth extracted.
While having these feeling I felt like I had an outer body experience, like I could her voice very distant saying "all we need is you signature here and here" I felt unreal like a day deeam. As i came to my senses. I said the smartest thing I can say. Do you mind if I take these papers home and talk them over with my wife?
At that moment the consultant looked as if I gave her a blow to the gut! In some way I felt a short victory. I knew I need to get out of there FAST! But the story doesn't end there, I continued 2 years later...
I'm not much of a writer plus there is a lot more to write, so because of personal reasons I will conclude it here. If I'm able to edit this complaint and add at a later time I may include the rest. The second part has all sorts of civil and constitutional rights violations.. last words: Shut these Mafia Racketts down..

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10:34 pm EDT

Aspen Dental Unethical behavior of staff,

Went to Aspen Dental here in Houma, La. talked to them about extractions and getting full set of DENTURES was told the cost, I had a dental discount plan that I thought would cover the $3000.00 it wasn't enough I had to borrow the $3000.00 from GENESIS CREDIT COMPANY thru Aspen Dental . Started treatment for EXTRACTIONS AND DENTURES, had 10 teeth pulled at one time, ASPEN made a Temporary set of teeth to put in after Extractions completed, Temporary set did not fit, I had developed sores on the inside of my mouth, experienced lots of PAIN, went back several times to refit and pull several BONE CHIPS from my Mouth, I was going on VACATION the 31 May this year, was assured that I would have my tereth and have no trouble, this trip was also my ANNIVERSARY, ended going without TEETH to Pigeon Forge, Tn. upon getting back in town went back to Aspen tried to get them to fix the Problem, to no avail, I demanded that they do something or refund all of the $3000.00 back to GENESIS CREDIT, all they would refund was $1575, I live on Social Security, now I can not borrow anymore money to finish getting DENTURES,

I WOULD LIKE TO MAKE A CLAIM IN YOUR CLASS ACTION SUIT, I NEED TEETH IN MY MOUTH.

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3:07 pm EDT

Aspen Dental I had a simple truth extraction the cost was $250 they said I needed a cleaning first my bill ended up being 2400

I believe Aspen dental lied to me and ripped me off I went in for a simple tooth extraction. The cost was $250 but they said I needed a tooth cleaning first which ended up being $2200. Because I was in a lot of pain I agreed to the tooth cleaning but was misinformed on the cost. My teeth are definitely not worth the alleged deep cleaning that they did they should've known less but they were just out to rip me off

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6:18 am EDT

Aspen Dental Insurance fraud

As a previous employee of Aspen Dental, I have witnessed providers billing out to insurance companies for services that were never rendered and/or overdiagosing and overtreating patients on countless occasions. They will create an elaborate treatment plan in order to bill out for a moe expensive procedure than the one that was actually needed. Completely unethical and blatantly fraudulent!

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2:11 pm EDT

Aspen Dental The entire experience

After my experience up and down the line, would not use Aspen Dental if my life depended on it and will write as many reviews as I can find about the experience.
I am new to this area, Aspen just opened in Walgreens. Called and made appointment, provided insurance coverage at that time.
During the week of the appointment started getting "urgent that I respond" text messages. Called the number indicated. After going through an IVR menagerie, spoke with someone and explained bad text message and IVR experience. The person cold transferred me to the office. Whereby I explained same thing. Was told I had to confirm the appointment with the office, which I explained I had already done through previous text messages. Was told I had to provide insurance information to office, which I explained I had already done when I made the appointment. Women in the Palatka office explained I made reservation through call center and that information provided previously did not convey. Then asked me "are you going to give me the insurance information or not", rude. And told me she was sorry I am unhappy. That is NO apology. And I have good reason to be unhappy. If this is going to be the experience before I even get to an appointment, then forget it. Nor does it convey the problem between the reservation desk and your automated processes to the back office dentist. Fix your processes Aspen dental! I work in an industry with this type of technology day in and day out. This is the worst implementation I have ever seen. After the rudeness of whoever took my call in the office and the fact the information I am giving you will never reach corporate, I will find another dentist. And I will be submitting this same review and experience on as many sites as I can find. Shame on you Walgreen's to be associated with these people in the same building and advertising on their behalf.

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3:04 pm EDT

Aspen Dental Combination of consumer fraud and malpractice

640 W Karsch Blvd
Farmington, MO 63640
United States

On May 22 I had all of my upper teeth pulled and all but 5 pulled on bottom for dentures and partial. To start off I wanted all of my teeth pulled but they insisted that I keep 3 teeth to hold bottom plate in, said I would regret getting all pulled due to bottom dentures won't stay. Day of surgery they pulled all but 5 decided two of the teeth were ok! Dentist had to cut partial that was already made. He put 2 stitches in my gums .

A couple days after surgery I went back to get adjusted, educated Dentist that my upper left side of face was I. extreme pain he said it was common to feel such pain! A week passed and I had a knot on left side of face! Told him again that the pain on left side was extreme dentist reply was to give it time that there was probably little slivers of bone trying to work it's way out! Another week or to goes by and knot is not showing any signs of going down so once again I returned to him and explained the pain he replied it was nothing I did! Several more weeks in pain and still couldn't eat due to the misfit of dentures and severe pain in left upper jaw! I felt something hard in my gums so as the dentist had explained there could be lil slivers of teeth I got my tweezers and started to pull it out! I was in shock because this white mass came out of my gums! It was the lining they had put in my mouth right after getting them pulled ( have photo of it, I took the piece of hardened material straight to Aspen! I showed it to the office manager and she said what is that? I told her I would like to know as well! So I patiently waited for the dentist to see me! He came in and ask me what I needed I explained the incident to him and he said it was normal! Not believing this for a minute! I kept getting sick with bad headaches so I went to the er thinking what if there is more? The dr who seen me I explained and showed her the foreign body I had pulled out of my mouth! She wanted to know what it was I explained to her and she proceeded to tell me she wanted me to have a mri or ct to make sure that there wasn't anymore in my gums or anywhere else! I explained to her of the pain I was having and the headaches! This is all in medical records from er! Dr proceeded to tell me that my TMJ was causing a lot of the problem and that I needed dentures that properly fit. Next visit at dentist I explained what the dr had told me and he said I couldn't get a better fit due to the fact that it takes a year for them to heal!
I also complained everyone I was in there that I didn't care for the dentures he said I would like the permanent pair better!
In January I got it was finally time to get my permanent teeth! I got the upper dentures and I told the dentist that the teeth looked to big to me. He said they looked nice. I asked where my partial was and his reply was I didn't think you were getting the partial! Do I had to wait to get them! I got the partial several days later and told the dentist I was not happy because there was gaps between my real teeth and the partial, and gums of my partial were purple! I was on my lunch break from my job and didn't have time to argue told him I would be back to discuss what was my next option because I was dissatisfied with them! I made the appointment on my day off which was several weeks later when I went back it was a new dentist! I explained I wasn't happy at all that I really just wanted my money back! I told him the gums were discolored and he said after time they fade it hadn't been a month since I received them! He was telling me that he could make me happy patient but not that day he didn't have time he was booked up! I made yet another appointment and at this time he said he was going to fix the gaps so I said ok! He proceeded to tell dental assistant what to do! In meantime he went and seen other patients. He came back in and said let me take a look at them! He said I'm going to take them out, but wouldn't come out they were now cemented to my other teeth! He had to chisel the partial put away from my other teeth 15-30 minutes he ask assistant why she didn't take out already. I was very upset with this because he said it was done improper. So yet again still unhappy I made another two appointment to get the partial remade they had an excuse ever-time. A year has going by the medal on my partial broke. I called and told them I needed them fixed they proceed to tell me they are only guaranteed 6 months at time of purchase they told me upper was 7 and partial was two! They charged me 7000 dollars and I still can't eat with them in due to the discomfort!

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minrlwtr
, US
Jul 19, 2019 2:28 pm EDT

I tried suing them in small claims but alabama law is against you if you dont have expert witnesses. They used high priced lawyers to try to block case 5 times and used them in court to win even though Dr Rotwein said in open court that signing his release allowed him to do whatever he wanted plus specific things he was told admantly not to do, Dr Shah will play all innocent but she is the biggest liar in the biz and has her cutsey little girl canned speech about everything your fault and she good, Dothan aspen(Vwhich is good) refused to work on the dentures she testified in court were good etc and they looked like crazy clown teeth, RUN FROM THIS PLACE OF PAIN AND MISERY all they want is your money and do whatever they please with compliance of crooked judge in small claims

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1:13 pm EDT

Aspen Dental Dental work

I had $7, 600 worth of teeth work done my top teeth from canine to Canine where ground down and Cat each tooth was supposed to be root canaled before it was capped however that was never done I complained about the pain throughout the three months process due to not getting the root canal and instead of fixing it they pushed pain pills on me that I didn't want for 3 months in a row now anytime I ask for help they refuse me they don't accept her a complaint hi originally asked for dentures which would have cost me $5, 000 roughly however the dentist insisted that I just got the implants then ended up costing a total of $7, 900 and I paid $3, 600 out-of-pocket then received a bill a year later stating they've never been paid however I have check stubs from the bank as well as an insurance statement to prove for a fact otherwise on top of that the teeth that they installed have broke away my bottom teeth due to not being fitted correctly please help

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12:33 pm EDT

Aspen Dental Overcharging

In Nov 2018 I went to see about having lower dentures. I was given a quote of $399 for the lower dentures. I agreed and set up a time to do the work. 5 months later I get the bill and they are charging me $832 for the denture. When I asked about this I was told that the woman that gave me the quote should not have told me $399 and that I must be mistaken. I have paperwork that shows that was the quote that I was given and the office mgr just said that it was too bad and that I was responsible for $832. Unfortunately, Aspen Dental offices are independently owned and there is no corporate office to complain to. I may have to pay the $832 but you can be rest assured that anyone that I have a reason to tell about this will hear about the way that they do business. I am sure that filing a report like this is probably futile at best, at least I have said my peace

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12:50 pm EDT

Aspen Dental Dental

On May 22 I had all of my upper teeth pulled and all but 5 pulled on bottom for dentures and partial. To start off I wanted all of my teeth pulled but they insisted that I keep 3 teeth to hold bottom plate in, said I would regret getting all pulled due to bottom dentures won't stay. Day of surgery they pulled all but 5 decided two of the teeth were ok! Dentist had to cut partial that was already made. He put 2 stitches in my gums.

A couple days after surgery I went back to get adjusted, educated Dentist that my upper left side of face was I. extreme pain he said it was common to feel such pain! A week passed and I had a knot on left side of face! Told him again that the pain on left side was extreme dentist reply was to give it time that there was probably little slivers of bone trying to work it's way out! Another week or to goes by and knot is not showing any signs of going down so once again I returned to him and explained the pain he replied it was nothing I did! Several more weeks in pain and still couldn't eat due to the misfit of dentures and severe pain in left upper jaw! I felt something hard in my gums so as the dentist had explained there could be lil slivers of teeth I got my tweezers and started to pull it out! I was in shock because this white mass came out of my gums! It was the lining they had put in my mouth right after getting them pulled (have photo of it, I took the piece of hardened material straight to Aspen! I showed it to the office manager and she said what is that? I told her I would like to know as well! So I patiently waited for the dentist to see me! He came in and ask me what I needed I explained the incident to him and he said it was normal! Not believing this for a minute! I kept getting sick with bad headaches so I went to the er thinking what if there is more? The dr who seen me I explained and showed her the foreign body I had pulled out of my mouth! She wanted to know what it was I explained to her and she proceeded to tell me she wanted me to have a mri or ct to make sure that there wasn't anymore in my gums or anywhere else! I explained to her of the pain I was having and the headaches! This is all in medical records from er! Dr proceeded to tell me that my TMJ was causing a lot of the problem and that I needed dentures that properly fit. Next visit at dentist I explained what the dr had told me and he said I couldn't get a better fit due to the fact that it takes a year for them to heal!
I also complained everyone I was in there that I didn't care for the dentures he said I would like the permanent pair better!
In January I got it was finally time to get my permanent teeth! I got the upper dentures and I told the dentist that the teeth looked to big to me. He said they looked nice. I asked where my partial was and his reply was I didn't think you were getting the partial! Do I had to wait to get them! I got the partial several days later and told the dentist I was not happy because there was gaps between my real teeth and the partial, and gums of my partial were purple! I was on my lunch break from my job and didn't have time to argue told him I would be back to discuss what was my next option because I was dissatisfied with them! I made the appointment on my day off which was several weeks later when I went back it was a new dentist! I explained I wasn't happy at all that I really just wanted my money back! I told him the gums were discolored and he said after time they fade it hadn't been a month since I received them! He was telling me that he could make me happy patient but not that day he didn't have time he was booked up! I made yet another appointment and at this time he said he was going to fix the gaps so I said ok! He proceeded to tell dental assistant what to do! In meantime he went and seen other patients. He came back in and said let me take a look at them! He said I'm going to take them out, but wouldn't come out they were now cemented to my other teeth! He had to chisel the partial put away from my other teeth 15-30 minutes he ask assistant why she didn't take out already. I was very upset with this because he said it was done improper. So yet again still unhappy I made another two appointment to get the partial remade they had an excuse ever-time. A year has going by the medal on my partial broke. I called and told them I needed them fixed they proceed to tell me they are only guaranteed 6 months at time of purchase they told me upper was 7 and partial was two! They charged me 7000 dollars and I still can't eat with them in due to the discomfort

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2:23 pm EDT
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Aspen Dental Ruining my teeth, fraud

I went to Aspen Dental to get x-rays to see if I need fillings and I wanted a teeth cleaning after about 2hrs. After I got my x-rays done ect. The dentist proceeded to take me in the business office and said I needed a "deep cleaning" to reverse the damage of gingervitis (mind you my gums didn't bleed and we're not inflamed when I'd brush my teeth and floss) the dentist made it sound like I'd lose my teeth if I didn't get the "deep cleaning" aka tooth scaling and root planning. She never called it that. Scared I might lose my teeth I signed up for the deep cleaning. Payed two something out of pocket I don't have dental insurance only a discount card. I was told I also need three fillings, I went in for deep cleaning on April 11th the dental hygienist didn't tell me she was going to to Start scaling and root planning, she scraped every tooth (I'm missing 3 in the back and still need oral surgery to remove the roots, I was worried it was abcessed she said it was not) they made another appointment for me to come in in get fillings I had to cancel twice to too tooth pain from the "deep cleaning" my teeth all shifted after that procedure my front tooth chipped after they shifted and my teeth feel weak and now I have brown spots all over my teeth. They are sensitive to heat and cold(they weren't before I got the procedure done) they feel and look horrible after that was done. I paid $500 out of pocket on top of the $2 hundred something. I called Aspen and left two messages to arrange a meeting face to face with the dentist for a refund because my teeth are worse after that. They stuck a $130 electric toothbrush I told them I didn't need it and I had one already. They charged almost 200$ for explaining good dental hygiene? I learned that as a kid. I don't need someone to explain brushing twice a day flossing and mouthwash. The mouthwash they gave me might of been over a hundred and causes shallow breathing I had five panic attacks before I wondered if it was the mouth wash and a side effect is shallow breathing I didn't get a side effect list they just told me to use twice a day for two weeks. After I called and left two messages I waited a week. No call back. I went to Aspen with my mom on Monday June 24th they had us wait about 45min. The staff all kept coming out to look at my mom and I. The dentist hid in the back and had the office manager explain why I needed the procedure (she's not a dentist) she said they couldn't refund me. I told her my tooth is chipped and my teeth all shifted and feel horrible she said I don't know what to say about that. I told her it is going to cost me more money to get that fixed. And told her my gums didn't even bleed weren't inflamed and didn't bother me until i got that procedure done. And that it was unnecessary and they just wanted my money. I asked her why they made it sound like a cleaning? She admitted to my mom and I that's how they phrase it. I told her it was a money making tactic. And if they would of explained the procedure correctly instead of calling it a deep cleaning I wouldn't of had it done. All I wanted was a cleaning and to see if I needed fillings. We let them know we're calling the better business bureau ect. For fraud ect. I called them today to have them fax my x-rays to a good family dentist in town. The gal was very rude and said I needed to come and sign a release form at both dentists. She didn't sound happy I wanted my x-rays. I'm on SSDI and don't wanna have to pay for more x-rays. I only make 800$ a month. And paid them almost 800$. They refunded me the fourty dollars I paid part for the filling I haven't gotten yet do to tooth pain. My teeth throb and make this clicking noises. I'm beyond mad.

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9:25 am EDT
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Aspen Dental Being charged twice for the same things — double billing

Bernie Zeitler--Got another bill for $$468. These items were on the first bill. Double billing is illegal and you need to delete this bill. Also believe your prices are way too high which you don't tell people until they get there and then are in pain and are shocked when the bill seems double what it should be. Account number for the duplicate bill is #[protected]. If we don't hear from you, then we will contact the appropriate boards as well as our attorney general here in our state of Michigan. You cannot bill for the same thing twice. Plus the x rays are supposed to be free so you can also take off the Charge for $82.00 as well.

Further it concerns me that there is encouragement to use care credit telling customers that it will be 'interest free'. If a customer get's it to help with paying extremely high amounts over time they discover that the plan they choose is not interest free but high interest.Resulting in making it even more un affordable and painful.

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Randomusername7
, US
Jun 22, 2019 10:05 am EDT

Can’t they get jail time for this? Yes they can! Report it to the government!

Author of the review
BernieZ
BernieZ
, US
Jun 22, 2019 2:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

In the process of trying to get them to resolve it first. But yes we are preparing to report them.

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7:25 pm EDT

Aspen Dental Payment processing

I have been a patient at Aspen Dental in East Peoria for the last year. I went there because my dental insurance said that they covered this dental office and not the office in my home town. I had some fillings and most recently a crown put in. I paid every bill that came to me and even paid a huge payment in person before the work was done. Now I keep getting a bill for the work that was done and saying that my insurance hasn't paid them. After questioning the office staff, I was told that my payment did not show up in their system. I had an authorized letter from my bank showing the cashed check to them. I have called many times since then when I continue to get the bills in the mail. They assure me that they will call me back, but I do not hear from them at all. I am concerned that my credit will suffer from this mess, but don't know how to fix it. I will go into the office personally next week to see what I can do in person. I just want my payment to be acknowledged so that I can move on to another dentist and not have to pay the 900.00 dollar bill along with the 400.00 portion that they say the insurance hasn't yet paid.

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1:50 pm EDT
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Aspen Dental Overcharged for services

On 4/24/19, I went in for my periodic exam. I was informed that I needed $1, 631 worth of work done to my teeth plus a $135 toothbrush, and that Aspen could arrange financing. I went ahead and did it since Aspen Dental is the only place that accepts my dental insurance. When I received my Explanation of Benefits, my insurance said I should have been charged $1, 388 for the dental work plus the $135 for the tooth brush, for a total of $1, 523. This means the amount financed should have been $1, 493 since I made a $30 in-office payment on 04/24/19. So, not only was my finance agreement over-charged by $273, but I'm paying 24.99% interest on those funds as well. I expect $273 plus interest of $0.19 per diam from 04/25/19 until such time as the refund is issued. Today is 06/20/19, which is 55 days since the finance agreement arranged by Aspen Dental was funded, and Aspen Dental received their money.

I won't even comment on the attitude and disrespect I received from the receptionist at the local office when I went to discuss this billing problem with them. Getting any assistance from them was worse then pulling a tooth in the dark ages; by a barber with no anesthetic.

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11:06 am EDT

Aspen Dental account billing and deviation from dental plan agreement

A year ago I gave Aspen Dental a great review on Google .But now I am not sure about Aspen ethics. I am a patient at Aspen Dental on South Robert Street in West St. Paul, MN. I first had my upper denture replaced and said I could not afford both upper and lower at that time. I set up a payment arrangement with my bank to start building credits towards my lower denture . A treatment plan was set up and the cost was to be $1, 354.00 after paying 9 monthly payments I set up an appointment to have the lower dentures done. I have 4 teeth remaining on the bottom which removal was included in the price. I made clear to the office worker at that time that I expected to pay the same $399.00 for the lowers as I did for the uppers it was a matter of financing and income she said she would charge me the same price as the uppers were. After my appointment a new office worker who replaced the previous one said there was a mistake and I will be charged twice the amount! I expect to pay the amount I was quoted when I first set up my treatment plan. I have the original plan and the shocking new one for collaboration should you require it. Robert C Jansen [protected]) email: [protected]@hotmail.com Ph [protected]

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5:11 pm EDT

Aspen Dental malpractice and customer fraud

I went to Aspen Dental in Ames Iowa and saw Dr Scott Hensen, he ended up doing an extremely poor job on my dental work, he talked me into having 2 crowns put on when I wanted those 2, teeth extracted. He also over did a filling and now that filling has broke in half, so I have half of my tooth exposed. I have had nothing but issues with all the dental work he has done. I had to go back multiple times to have it corrected and it still hasn't been resolved. I have nothing but pain since having Dr Scott Hansen work on my teeth.
My contact information is Jackie N Carroll [protected]

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10:02 am EDT
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Aspen Dental horrible service. endangering client

The office delivered horrible service multiple times! Neglected attention when it was most needed, never followed up neither finished the service.
First when a couple of years ago I had crowns done by this company I didn't have too many issues. I took out a smaller loan and was paying it down fast. Never missed a payment never had problems.
I went back a year later to get a bridge and another 2 crowns placed. I had a doctor who was 8 month pregnant looking at my x-ray. I had. M a small black hole on one of my toot and after she analyzed the x-ray she said it's not a cavity it's a trauma on the tooth but she told me if I insist they can just remove it. I told her yes because I can't believe it's not a cavity. When I went back for the procedure I had a different dentist. He ended up drilling for 45 minutes it was such a huge cavity. The other doc made a huge mistake.
I had lost crown 2 month ago. I called in that I was on a lot of pain and that I have an emergency. They didn't care at all gave me an appointment a week later. I had to get something over the counter to glue my broken crown back until I can see someone. It was very painful. I go in a week later. They've already numbed my face when the doctor comes in and informs me that they can't prep my tooth that day I have to come back another time. A week later! At this point I am so upset I ended up writing a review on their website. The review wasn't posted instead I got an email from the manager that they put some money back on my account and my review was never posted. I go back to get my tooth prepped. They numbed me again. The assistant who made the temporary crown drops it on the ground. Picks it up, washes it and acts like nothing happened. I had to go back a week or ten days later. I go in they numbed me again.. Took the temporary crown off and they inform me that it doesn't fit I have to come back again. At this point I am tired of getting shots every other week and scared to go back because so far everything went wrong. I wrote them on the aspen dental page that is there any option for me to go to a different aspen office (there is one in daytona) never heard back from anyone! Now I am here still with the temporary crown, they suppose to have my permanent crown but never heard from anyone.. The way they handle clients at this office is ridiculous and unprofessional! I trusted them. Went back even after they made so many mistakes! Now they left me with a half done job.
I took a loan out for my dental work and I was paying them religiously and I still do even tho they are letting me down. Now I need to find a dentist now to make sure all previous work was done by this office won't be in endangering my heath in the future?

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5:25 pm EDT

Aspen Dental dental billing

I was quoted one price at time of exam and then charged triple the amount when I showed up. I have had multiple quotes for my whole family. I talked with corporate when my husband got his dentures. Had three staff fired for their behavior. Corporate gave my family a 30 percent discount for services and so I have had myself and children seen but they won't apply the company discount to any of them. Months of no calls no shows anxiety with trying to get my husband back in the door and they have been terrible. I have tried to work with them and keep coming back and then they hike up the prices. They screamed at customers told people that were waiting for hours to get lost. They had to redo their entire staff and yet I still tried to work with them. I have referred multiple people to them and gave high praise and they turn around and treat my family like crap. Just referred my next door neighbor for complete dentures they spent thousands because I told them to go there because I thought the company was going to do right by my family. I came in and they said no discount and for me it would be 1500.00 out of pocket for three root canals and a couple of cavities. Please help. I want your company to do what is right for families that put their trust in them. Stacy whipple
Frank whipple Frankie Whipple
S.[protected]@ yahoo.com
Spoke with corporate head of operations from November 2018 to Feb 2019 and promised a 30% discount for all services that's why I brought my family. Have three more kids I was going to bring in and two more people that wanted referrals but now I don't know if I will refer them or not.

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12:08 pm EDT

Aspen Dental pain/unprofessionalism

I was seen yesterday to have what I believed to be a piece of tooth removed from my gums. As the numbing agent wore off, I noticed the piece, which turned out to be bone, was still there and they removed an entire tooth instead. Still in pain, I called back to inform them of there mistake. I was seen again this morning to remove the bone. The bone is still protruding, and now I can't eat on the left side of my mouth because they took the remaining tooth without proper consent. They made me a 'plan' that I did not agree with and refuse to go with my goals. Not to mention, I was not given a refund for the tooth they took without permission. Absolute worst experience I've ever had or heard of from a dental office.

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8:09 pm EDT

Aspen Dental misdiagnosis of periodontal disease and other concerns.

I went to Aspen Highland IN November 2017. It was diagnosed that I had to have four teeth that needed to hand root canals/crowns, imp!ants or extracted. Due to the cost factor, I opted for the extraction. I was also told that I needed four filings and I had periodontal disease. I was given a prescription for the infection in the teeth that were to be extracted. When the appointment came for the extraction, I was prept and the dentist who was to do the extraction, took such a long time between the numbing and the procedure, that the anesthesia wore off and the pain was great. I was felt that due to the schedule, I felt that I was like a side of beef. I was soon after that had four fillings treated. No problem. I had the treatments for periodontal. In the fall of 2018, I had a crown break off I went immediately to Aspen to get treatment and was told I had to make an appointment. My insurance started to have my previous dentist in there group. I made an appointment and they informed me that I had no periodontal disease. Aspen told me periodontal disease was treatable only but not curable. What gives? How I wonder if the extracts were all necessary. Did the denture (Temporary) contribute to the problem I had with the crown that broke and will need an implant to remedy.

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Aspen Dental Customer Reviews Overview

Aspen Dental is a well-known dental care provider in the United States. The company has received numerous positive reviews from satisfied customers. One of the most notable aspects of Aspen Dental is its commitment to providing high-quality dental care services at affordable prices. Many customers have praised the company for its friendly and professional staff, who are always willing to go the extra mile to ensure that patients receive the best possible care.

Another positive aspect of Aspen Dental is its state-of-the-art facilities and equipment. The company uses the latest technology and techniques to provide a wide range of dental services, including general dentistry, cosmetic dentistry, and orthodontics. Customers have also praised the company for its flexible scheduling options, which make it easy to book appointments at a time that is convenient for them.

Overall, Aspen Dental has received overwhelmingly positive reviews from customers who have used its services. The company's commitment to providing high-quality dental care at affordable prices, combined with its friendly and professional staff and state-of-the-art facilities, make it a top choice for anyone in need of dental care services.

Aspen Dental In-depth Review

Overview of Aspen Dental: Aspen Dental is a reputable dental care provider that offers a wide range of services to meet the oral health needs of patients. With numerous locations across the United States, Aspen Dental aims to provide accessible and affordable dental care to individuals and families.

Services Offered: Aspen Dental offers comprehensive dental services, including routine cleanings, fillings, extractions, root canals, crowns, bridges, dentures, and dental implants. They also provide cosmetic dentistry procedures such as teeth whitening and veneers.

Dentist Qualifications and Expertise: Aspen Dental dentists are highly qualified professionals who have completed extensive education and training in the field of dentistry. They possess the necessary expertise to provide quality dental care and are committed to staying updated with the latest advancements in dental technology.

Appointment Process and Availability: Scheduling an appointment at Aspen Dental is a straightforward process. Patients can easily book appointments online or by calling their preferred location. The availability of appointments is generally convenient, with flexible scheduling options to accommodate different needs and preferences.

Pricing and Insurance Options: Aspen Dental understands the importance of affordability in dental care. They offer transparent pricing and strive to provide cost-effective solutions for their patients. Additionally, they accept a wide range of insurance plans and offer financing options to make dental treatments more accessible.

Patient Experience and Customer Service: Aspen Dental prioritizes patient experience and aims to provide a comfortable and welcoming environment. Their friendly and knowledgeable staff ensures that patients feel at ease throughout their visit. They also prioritize effective communication and strive to address any concerns or questions promptly.

Facilities and Equipment: Aspen Dental clinics are equipped with state-of-the-art facilities and modern dental equipment. This enables their dentists to provide high-quality care and utilize advanced techniques for accurate diagnoses and effective treatments.

Online Presence and Resources: Aspen Dental has a user-friendly website that provides valuable resources and information for patients. Their website includes educational articles, FAQs, and a blog to help individuals maintain good oral health. Patients can also conveniently access their account information and make payments online.

Community Involvement and Philanthropy: Aspen Dental is actively involved in giving back to the community. They participate in various philanthropic initiatives, including the Healthy Mouth Movement, which provides free dental care to veterans and individuals in need.

Overall Rating and Conclusion: Aspen Dental is a reliable dental care provider that offers a wide range of services, prioritizes patient experience, and provides accessible and affordable dental care. With their qualified dentists, modern facilities, and commitment to community involvement, Aspen Dental is a great choice for individuals and families seeking comprehensive dental care.

How to file a complaint about Aspen Dental?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.

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Phone numbers

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Website

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