The complaint has been investigated and
resolved to the customer's satisfactionResolved Aspen Dental Dr. Laura Socias - Germantown WI — horrible tooth extraction
resolved to the customer's satisfaction
I went into Aspen Dental for a "simple extraction" of tooth #30 (molar) I have had my entire top teeth removed and an upper denture made in FL with no problems, despite some minor pain and irritation, which was normal. I have also had several lower teeth removed, never needed anything more then local anesthesia and a couple days to recoup. Dr. Socias seemed nice, but a little condescending. She sure didnt give the impression of understanding how horrible tooth pain is, considering shes a dentist, she of all ppl should know this. Right from the start she didnt seem very capable. She pulled, pushed, wiggled and about pulled my jaw off, using literally every tool she had. I knew things werent going right when the dental asst seemed uncomfortable. I insisted she took a break, I was shakey, in horrible pain, even with the local anesthesia and had tears streaming down my face. after the most traumatizing experience in my life she got the tooth out. I was in pain then, before I even left the exam room. She assured me over the counter Tylenol would be enough. I called Aspens Customer Care # and they had me go see another of "their" dentists at a different location the following day. I think that experience was just as bad, if not worse. The dentist who saw me there wasnt even licensed yet, but I student, being oversaw by a dentist I never saw there (if in fact there even was one). I vowed never to go back to Aspen again. However, 2 days later the pain flared up even worse. This was on a Saturday. Having no insurance and unable to afford another appt at another dentist or ER, I called the emergency # given to me from Aspen. Dr. Socias called me back and I explained to her that the pain from the extraction had gotten better, but was now even worse. It was swollen and unbearably throbbing. She called me in antibiotics and instructed me to continue Tylenol, even after I explained to her OTC pain meds were not helping. So today, Monday, I went back into see her. She looks at me from about 2 feet away and says "i dont see any swelling", so I open my mouth and pull back my cheek, her eyes get big and she says "oh, that looks really bad". It was beyond bad... she tells me I have a dry socket. I've had 16 teeth pulled over the years and never once gotten a dry socket. She was far from gentle treating it, and for the first time in my life I verbally cried out in pain (embarrassing at best) and had tears streaming down my face. She tells me to continue the anitbiotics and OTC tylenol (which I have told her several times now isnt working) After being home several hours and still in excruciating pain, I went to Walgreens, spoke to the pharmacist and got some dental kit which is comparable to clove? I treated myself at home for this dry socket and for the first time since the extraction I have some pain relief. This was the furthest thing from a "simple extraction" as the dentist put it. It was a horrible, painful and traumatizing event, not to mention the unbearable pain I've been in as a result from the dentists procedures. I would not take a human being or an animal EVER to Aspen Dental or Dr. Socias... it was plain and simple torture, and my comfort and pain were completely disregarded. they did however find time to sit me down with the office manager and give me an $3500 quote for a lower denture... I dont know how these people sleep at night!!!
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