Aspen Dental
Reviews and Complaints

I walked into Aspen dental in November of 2020. I finished with them yesterday, in November 19 2021, . At that time I had 4 missing teeth and a partial. What I wanted and ask for was dental implants After seeing the doctor and we agreed that it was a go so I then went to sit down and make arrangement to pay . At that time I wasn't sure how I was Going to pay so I took the paper-work with me and ask my brother for help with this, and he agreed so we went back and did what had to be done which I still today am making payments on. After a bunch of cleanings and other stuff I was charged for it was time to have the surgery to place the post for the implants and we did that . In the meanwhile while waiting to heal for my teeth to be put in i had a problem with one of the not so great teeth. I went back to Aspen dental to see the doctor and from here thing went down hill. I ask if he could add the tooth that was giving me a problem to my implants and he said yes but then he wanted to add one more tooth so agreed keep in mind each implant is around two thousand dollars so back to the paying table I go and like before needed my brother to help me with this so now I have even more to pay back. at that time I was to have 6 implants so this meant another surgery. Before the surgery the doctor said i should have all my upper teeth pulled and then do the implants. I did not want this and we argued back and forth and him being the doctor I somehow thought he knew best, boy was I ever wrong. I did this and they were going to make me a denture to wear while I was healing and they did. I was unable to wear it and they made very little attempt to fix it, so until yesterday I had no upper teeth at all. All this time i'm thinking it will all be ok when they put my implants in. in the meantime i was going back for those hi dollar cleaning and stuff and some time to try and get them to fix the temporary denture because its hard to live with no teeth so i stayed home .in some of these visits I made the doctor mad at me so he stopped seeing me all together. They told me later he was no longer with them however the internet say's he is. The internet also said his license had been suspended however after asking them about this I can no longer find it on the internet, but do think I have copies of that maybe . If this was him and is true then he didn't have a license while he did my surgery . Back to the biggest problem I was no longer seeing him, and was seeing his so called replacement. This is getting near the end and i'm still thinking i'm getting implants well when its time to start putting my teeth in the new doctor keeps talking about dentures . I ask why and then he tells me that's what i'm getting. So if u can even imagine my surprise to this news . I ask to speak to the office manager, and was informed was what i was getting that I had not paid for implants. I replied I ask implants. she said I had paid for dentures. 20 thousand dollars for a denture. Now after thinking about all this i have to wonder why when with a implant supported denture only needing 4 implants to hold it in place did she put me threw that second surgery which coast as much as the first? The end... Unhappy to say the least went there had 4 missing teeth.

I was delighted with the staff I had at the Griffin location. However the flex dentures front tooth broke out..they tried to replace the tooth. Never was the same. COVID has kept a lot of stuff out of reach. I've wanted to have these top ones replaced re created and hasn't happened, I am still in the warranty.
I've recently finished chemo for lymphoma and the damage to my gums has shrank them making the fit poorer than before, it's horrible. They are genuinely too big now and my dentures sit crooked. I desperately need them remade and replaced as well as needing bottom ones to match. I've mentioned needing this and anyway here I sit. I'd like to know how to get this taken care of ASAP. The pain is almost unbearable. I don't know if u can tell in the pictures but I have to smile and grit the teeth to make them even.

Before scheduling my appointment for my initial consultation, I asked what the charges for consultation and they told me they were free consultations for first time patients. So i scheduled my appointment and did my first visit. The price of the denture package was more than i could afford. I'm on Medicare and only have a $1, 000 allowance for Dental work. Then 1 month later my insurance called me and questioned the charges of $214 from Aspen Dental. We called Aspen on a recorded line to question them about the charges and they explained that since i had insurance they charged $214 and Insurance paid $160. But also said If i wouldnt have had insurance they would have only charged me $25 for my initial consultation. They admitted on a recorded line they charge more if you have insurance. That is the definition of insurance fraud. I requested the $160 back since this was my allowance and cost me to have to pay more when I purchased my dentures from another dentist since all I had was $1, 000 allowance. They have not responded and will not return my call. I don't want to have to go to small claims court but I will. I would appreciate someone help to avoid court. I will pay $25 out of my $160 refund for the consult visit as stated.

I went in because one end of a bridge had come loose. The dentist came in, and after pulling on that end, told me it was not loose. I told him that this was not my imagination, that, of course, it was loose. He doubled down and left the room, after which the dental hygienist told me I needed a deep cleaning for $2300, and four subsequent visits in the following 12 months at $250 each, for a total of $3300. I was then led to the front office where the financial employee tried to get me to sign up for the Care Credit card, a credit card issued by Synchrony Bank(with whom I've done business for many years). I told her that I would need to think about it and I left. A few days later, I received an email stating that my Care Credit card had been approved, and there was a charge for $1400 from Aspen Dental, for work to which I hadn't agreed, and a card for which I hadn't applied. I called Synchrony, and after an investigation, they determined that I definitely had not applied for the card. Within a few days, I was able to get an appointment with another dentist who found that the bridge was, indeed, loose, and he performed the proper work the following week. Aspen Dental employees are both incompetent and fraudulent.

I went to Aspen dental and had some work done and I was told that it would all be covered by the two dental insurances that I had. I received a bill not too long afterwards and was very surprised to have received a bill for in excess of $500 since it was supposed to be covered 100%. I contacted the office to find out that the staff had made an error about the insurance coverage and I had this big bill. I started making payments immediately. Never missed a month without payments. Last payment was made just last week, however, they sent me to collections anyway.
I am appalled that despite payments and communication with the office AND the fact that THEY MADE THE INSURANCE ERROR that they still sent my account to collections! During these times, payments aren't enough?!?! Ridiculous that despite constant communication they are low enough to sent this to collections. Not to mention that the work was not going to be done unless it was covered. The dentist knew that I couldn't afford it and was going to wait and the only reason it got done at that time was because I was told it was covered. I contacted them about making payments and during pandemic times, they don't accept payments. Seems unethical practice to not work with your patients and send to collections especially since the situation started with their error. Glad that we are no longer with this practice.

Getting a new partial and have been back and forth several times because they cant get it right. Lost alot off time from work as a result and now i have to go back 2 more times. Then they tell me that i might have a balance of 800.00 when i took the loan out through your company. I have a bill that sayes total patient responsibility. To sum up i am very disgusted with your services.

I am writing because I am very upset with the service I received at Aspen Dental. I have been receiving treatment for services for months at the same location Halls Ferry and Lindberg (3115). I come to the office as usually for my appointment at
2:30pm, arriving about 2:25pm there were no other client in the lobby to be seen at this time. The attendant at the desk has trouble locating me in the system which was strange since I have been coming for months. She tells me she is registering my I can have a seat. I sat in the lobby for forty-five minutes for her to tell me my appointment was canceled due to me not confirming my appointment. Funny thing is I have never confirmed an appointment so this was rather confusing. Thinking my name will be called since I been sitting here and they begin calling other that starting to come in the building. Now I am looking at the person at the desk and she says her manager informed her my appointment was cancelled. I ask the young lady at the desk why would you let me sit here for forty-five minutes and the appointment was cancelled. I asked for a manager was told she was but with patients, but somehow had time to tell the young lady my appointment was cancelled this is very upsetting as I work five days a week and to take time off work and then find you time to be wasted when you have a confirmation saying your appointment is today. The young lady at the desk needs training does not know how to handle the front desk. I always share my experience of Aspen Dental which was always good until this event.

A couple of years ago my son went in to get dentures, now he is suffering from infections because the Ear, Nose and throat Doctor found 2 teeth that are still in his mouth.
His name is Kenneth W Thomas and it was done at the Aspen Dental office in Sedalia office in Missouri 3503 West Broadway Blvd [protected]. Your workmanship is terrible. I need to know what you can do to correct this. Or should I contact an Attorney

Mother Arletta Hardison
[protected]

I was in the office July 2021. Nicole Bailey suggested I apply for their credit and I said I dont want another credit card since I'm working on my finances and don't want my credit score affected. I told her I'd rather wait for October 2021 because I will have dental insurance. She suggested to apply because it's only a soft credit check and will not affect my score and if I'm approved the offer will be good for 30 days. (I have all of this info in an email from her as well) She entered that my income is $3, 000 a month. I told her thats incorrect that I dont make that much not even gross. She said "I always put a little more just to make sure it's approved" I said I probably will not use it because I cant afford another monthly payment either way. A few weeks ago I receive a credit card in the mail with a $10, 000 limit. I emailed her at least 10 times in 2 weeks and she's avoiding me. She made a huge mistake and now I'm suffering for it while she gets promoted to manager in another location. How can you help correct her error.

went for my appointment at 9. am at 9:40 i got up to leave, just a second sir will fix the issue. called me in 5 minutes later, sat in cleaning chair, leaned back and tech left the room 15 minutes i walked out. I want my refund of cleaning paid. ASAP. not 5 days from now.

Stealing is not a joke. no service NONE

BAD Company stay away from them.

Do not get in the chair! They quoted me one price while I was in the chair, claimed they had already run it through my insurance. Bi-annual Cleaning was supposed to be out of pocket for me $350. That's what they quoted. My insurance paid $560. And they send me a bill for an additional $190! Sold me a mouth wash that the hygentist said I needed to keep infection away. Charged me $41 for 16 ounces. Told me to come back when I needed more. I checked Walmart $11 for 32 ounces. With insurance total charged over $1, 000 for a cleaning! CROOKS!

I was supposed to have one bridge
And ended up getting 3 I told them I needed work done on my lower left
Side too and just ignored it
My lower right side now has
Some major concern because
I went else where for cleaning
And I was told the bridges
Have to be redone so on top
Of other issues I have to get
Work done now this
I'm very upset want to sue

Needed emergency work done. Went to Aspen dental. THey evaluated my damage from an accident and told me that I needed a, "Deep Cleaning" first before they could address the damaged teeth. They signed me up for a high interest credit card and charged $3, 000 for the cleaning then refused to do the other work until I coughed up $7000. They are scam artists and use the bait and switch then get you hooked in debt with a scam credit card.

my wife was told that periodontal disease and would cost$1500.00. My wife said to me her mouth has been the same for the last 20 years or more. Aspen is a bunch of crooks. I went in for a cleaning and was told I needed implants which cost $5000.00 to $600000 each and I needed two implants. Also that I had two cavities. The next day I went to another Dentist and he said I did NOT have any cavities. Aspen are crooks and need to be CLOSED ! I had x-rays taken by Aspen, they did not show any cavities. I now have a copy of the x-rays in my procession.

I went to seek help for my teeth and so I ended up getting partials upper and lower now keep in mind all of this was paid up cash 3500$ and maybe even more so I expected natural proper teeth well no not at all my lower never fit from the first fitting so the dentist suggested wait until 6 months after I heal and come back I said ok so this office keep changing dentist and finance ladies like they change underwear this dentist recommended I get the flex ones Instead of the acrylic ones I said ok after much deliberation because I was told I wasn't going too come out of pocket agin on my second visit well that was a lie the flex was going cost another 700 and f or lower now the lower I decided get my money back because of all the hassle and they put that toward my upper and I will attach photos so you all can see this is a load of crap when I got the the dentist kelp shoving them in my mouth I kelp telling her ma'am your hurting me she ended up cutting and bruising my gums and had the nerve tell me not too bite her well ma'am if you had someone shoving what felt like a knife against their gums and want stop you would be crying too I wouldn't recommend anyone goto the ASPEN DENTAL IN BATON ROUGE LA ON COLLEGE DR now the ladies up front and the dental assistants are very kind and helpful and sweet but the experience I've had so far with the quality of these dentures is extremely poor I know people that paid WAYYY less and have beautiful teeth and they keep looking at me they meaning the dentist as if I have no choice but too keep them I except my money and myself have the same care and concern as other

I was invited to apply for a credit card to help me with my dental bill (so I could afford it). I was told I would receive deferred payments for 12 months (?). I agreed to let the office assistance complete the application for me. I did not receive the card with the deferred payment, but I did receive a retail credit card from Fortiva. At this time I am being told that I can not use this credit card to pay the outstanding bill I have with Aspendental. My account number for Aspendental [protected], I have an outstanding balance of $499.00. This outstanding bill is from receiving a retainer. I received the retainer on 6/14/21. I was called to pick up the retainer, I informed the office I would be there on 6/14/21. I had an appointment on 6/26/21. After seeing the dentist I paid my bill (with Fortiva retail credit card). the balance was only for $209.00 it did not include the $499.00. The young lady that charged my card told me she could not get the bill generated for the $499.00. She would send me the bill later; I said alright not knowing if I was not charged at that time I would not be able to use the Fortiva retail credit card. My resolution I am able to use the Fortiva retail credit card for this bill. I have spoken to the corporate office at [protected]. I was informed that there would be an attempt to contact the second office manager not Alissa Kriczky (she informed me that I could not use the Fortiva retail credit card).

This communication, I received a phone call from Alissa Kriczky around 3:59pm on 10/8/21. After making 3 calls to the corporate office. I returned the call and left several messages; I am still waiting for the call back. I also email [protected]@aspendental.com