The complaint has been investigated and
resolved to the customer's satisfactionResolved Ashton Woods Homes — built poorly
resolved to the customer's satisfaction
Ashton Woods Homes has misrepresented their product to us and other homeowners in the Thornhill subdivision in Orlando Florida since its inception one year ago. The company advertised the neighborhood as a high-end community featuring homes with a very high level of finish. After we bought our home we were informed that the home prices were going to be lowered and the finish level in all homes going forward would not be as nice as our home. The developer would not let us cancel our contract although they decided to change the look and feel of the entire community.
Our home took much longer to finish than we were told because the Ashton Woods design center kept dragging their feet when it came to picking out our options and getting us pricing. In fact, after we locked in our option pricing and signed off on it, they tried to raise the prices of some of our options because they made an error.
Once we moved in, our home had 50 punch list items. The builder has taken forever to get them fixed and has refused to fix the most important problem; our wood floors. The floors were installed as floating floors when we specifically requested the floors be glued down. Now that we are in the house, the floors move all over and have too much give to them. Ashton Woods says that they will not address this issue.
If anyone is thinking of working with Ashton Woods Homes I would strongly suggest they think twice. Ashton Woods Homes misrepresents their product from the beginning, they try to switch pricing on you after your contract has been signed and their construction quality is sub par at best.