Ashley Jewels Complaints & Reviews

Ashley Jewels / shipment of items and quality

Mar 02, 2019

I ordered two items, about 10 days before valentine's day. One just arrived on february 28th. It was the rose in 24 karat gold and honestly, it looked like something a preschooler had done. It took almost a month to get this. I'm also waiting on a necklace that you can supposedly hold up...

Ashley Jewels / mixed accessories - not too bad

Jul 04, 2018

I hear a lot of stories about people getting scammed I have by now bought around 20 assorted accessories on ashley jewels and always gotten my items in the time-frame specified in the delivery. The items aren't always that high quality but that is to be expected with the extremely low...

Ashley Jewels / dark skull men's bracelet (5pcs) - reliable service

Jul 04, 2018

I left a message for them, they quick respond to my e-mails and they are very quick to address/rectify the issues after the item arrived. They have good customer service because the packaging was opened and resealed before I received it, I have an appointment to make sure the item is new...

Ashley Jewels / frustrating

Dec 21, 2017

I am not the one who leaves complaints left and right. I can imagine how hard it may be to run a business. But this situation made me do so. I am sorry. I canceled my order for a valid reason, notified them and explained everything. I asked them to give me my money back and they agreed. But...

Ashley Jewels / pendant

Aug 27, 2017

I ordered an aquamarine pendant from ashley jewels sometime in july 2017. I paid it via credit card. It's very disappointing to note that up to this time I have not received the item I purchased and paid. I have emailed the company several times but the same copy paste electronic response...

Ashley Jewels / non delivery of items paid for

Aug 22, 2017

I have ordered items from ashley jewels in october 2016 and have still not received it. I have contacted customer service multiple times. Mostly I do not even get a response beyond the automated response. When I do, I have received promises that they will look into it / resend / get back...

Ashley Jewels / online shopping

Apr 25, 2017

I bought two items from asley jewels not realizing they were not a local company as they do not advertise that... I bought a mother daughter bracelet for my daughter's birthday 24/3/2017 and an eternity ring... They sent an email a week later to say items have been shipped and on the way...

Ashley Jewels / no delivery

Apr 23, 2017

I ordered products from this website in november and now it is april and I have not received my products that I paid for. Each time I email them I get the same generated response that the products will be re-shipped. Absolute farce, where are my products and why have you taken my money...

Ashley Jewels / wrong item shipped

Apr 18, 2017

I placed an order early nov. 2016 for 2 bracelets. I received it 2 months later, 1 bracelet was the wrong initial and after 3 messages regarding the bracelet they kept telling me they would send. After another email I finally just requested a refund. It has been 5 months and no refund ha...

Ashley Jewels / order placed 13 jan. paid but no delivery (no tracking number)

Feb 16, 2017

I placed an order with ashley jewels and paid the items on 13 january 2017. I received the invoice from them and then nothing. My order number is 343251. I have mailed them more than 30 times already. I am from south africa. The only responses I get are from their "robot" answering service...

Ashley Jewels / items ordered never received

Jan 03, 2017

I placed an order november 11, 2016; my credit card has already been charged and fully paid the order. The tracking number provided has never moved after shipment from china. Emailed, messaged and texted the company several times ; with automated responses from them most of the time...

Ashley Jewels / elephant keychain

Dec 30, 2016

Ordered this as a gift for a friend... Has been over a month and I have not received my product. Sent a "tracking number" that has not moved in a month. Fake bunch of pissy # scammers and you better believe when I find a way to take your business down, I will. You people are pathetic. Claiming to donate money to save an animal and just being thieves.

Ashley Jewels / item ordered never received

Dec 29, 2016

I ordered an item on november 18, 2016 for my daughter as a stocking stuffer at christmas. I received an email stating my order had shipped and a "tracking number." when I tracked my package, the website showed it was in transit on november 26th. Since then it hasn't moved. I cannot get...

Ashley Jewels / never responded to my email

Dec 22, 2016

I purchased jewellery from your company on dec 4. I emailed you the beginning of the week asking how long it generally takes to be shipped, still no response. I want to know when my jewelry will be shipped with in the next 24 hours or I want my money back. Please contact me at [email protected] or 508-209-8544. Thank you, Ashley demakis-jones

Ashley Jewels / order #287806

Dec 19, 2016

I ordered 3 bracelets on november 23 and I have yet to get them or have anyone from the company return my messages. These were christmas presents for my daughters and my mother and now I have to spend more money to get them something else. They even sent me an email asking me to rate my...

Ashley Jewels / order# 305490

Dec 19, 2016

Order placed online with a confirmation dated december 1, 2016. My order was for $56. This is my first order and now I see a lot of complaints. I have not received any of it nor any tracking info yet they have already collected payment and I am not happy with their service nor the customer service I seem to not be able to contact by phone, go figure.

Ashley Jewels / items never arrived

Dec 15, 2016

I ordered a necklace and elephant keychains from the website mid november. When parcels hadn't arrived 1st dec I emailed the company. I was told they had been very busy and items due for dispatch soon. I received an email saying items had been dispatched from china (!) on 2nd dec. Tracking...

Ashley Jewels / scam

Nov 03, 2016

Purchased something from website and after I paid I received all the confirmations but there was no tracking number. I contacted ashley jewels and they said i'll get my tracking number an time soon. Finally received it three days later and when I tried to track my...

Ashley Jewels / very disappointed.

May 26, 2016

I've ordered a ring from and received it in a timely manner. The ring was really beautiful and looked amazing, but the size was incorrect and it too big. I decided to contact them hoping to get a replacement, but they refused and said that it was not possible. They...