United States - 54612-1218
11/18/2011 here is the update to this mess. I received a box of stuffing and an envelope containing what...
Bought a small floor decorator item, value $16.
Was under the mistaken impression by previous encounters and purchases of a 30 day return policy. Asked to speak to store store manager.
By the end of that conversation, I have no desire to return to that particular store. She ripped me a new one with her condescending and rude people skills. Never yelled, just quietly and professionally told me what she thought of me. I was not yelling and she admitted as much. She then stated if the money was that important to me she would approve it. That shows the store runs its own policy and there is room for independent judgement on each situation. This was not a win/win but a win/lose. She lectures and makes the customer feel bad then offers to accept the return. Wow. I was floored and stated I'll keep the item and box it up. No use for it. With so many stores with such a no question, no hassle return, you'd think the customer wouldn't have to go through the conversation I did. I had the receipt, too. I hope Ashleys can use that $16. They must need it worse than I do.
I bought TWO reclining sofas from the Ashley Furniture store in Springfield, MO. After one month of light use - the seat cushions were broken down junk. Their claim, "the seats conform to the bottom of the user." I am so sorry I wasted my hard earned cash buying furniture in this store. Their furniture is beautiful on the outside - if you don't plan on ever sitting on it. Not only were did we find the sofas to be made cheaply, not durable, but the physically are uncomfortable to sit in after ten minutes or so. I own two sofas that are not functional in the least bit.
Then, we have the issue of my salesman not being in the store the day I made my purchase. The "store manager" handled the transaction for us - assuring us that he would receive his commision ... he never did. Dishonesty from the manager is a real turn off.
Can't say I'd ever buy anything from them again!
Beware buyers! Their furniture is beautiful - but read their company reviews and heed them! In this economy, you want to spend your dollars and enjoy furniture that you can use and be comfortable in. Otherwise, you are just flushing your hard earned cash down the toilet.
WATCH OUT FOR THE STORE CREDIT! Check out those rates.
I recently purchased $1500 memory foam mattress from store and I was told by Sales rep that the mattress can be returned within 30 days. We got serious back pain/back injury just after 1 night of sleep. I thought it may be because of spring foundation or so, so I replaced them with wooden foundation, but no help. Our problem worsened. We went back to store and talked to manager. They simply refused to refund/exchange on the mattress. We were ready to buy higher grade tempurpaedic mattress, but they simply backed out from any claims. This mattress is useless now and money has been wasted. Never ever buy any mattress/associated stuff from ashley. Better to go to any other store that have defined/written trial policies. Ashley furniture sucks!!!
We bought a leather sofa and loveseat from our local Ashley Furniture Store here in Arizona three years ago, along with Ashley's 5 year extended warranty. When it was delivered, the leather on the sofa cushions did not seem to be as high quality as the rest of the leather, but we didn't worry because we had a warranty and we had cleaning people who conditioned our sofa every month. When the cushions developed cracking and peeling, we called Ashley furniture with confidence that they would take care of us. Ashley one-sidedly decided we had not properly maintained their leather, despite our documentation to the contrary, and refused to take care of the problem. We are terribly disappointed with Ashley's product and their customer service.
i bessie jones alone with my daughter on feb 24, 2010, i talk to a man name michael hart to help my daughter...
when I purchased the mattress the mattress pad was included in the price and I didn't notice. I wrote a check and as I was headed out of the door, I checked my receipt. I was not informed that the mattress pad cost $85.00. I can purchase a mattress pad for less than that. Home Goods a mattress pad (good) is only $29.99. Plus it's not even a good one.
I went back to the and the lady at desk said she would match the price and the manager wouldn't even consider it. This mattress pad is plastic under neath and my son is allergic to plastic. it makes him sweat too much where he can't sleep at night. I will never buy anything from Ashley again because their sales people are not forthcoming.
I purchased a large bedroom wall mirror from Ashley Furniture on 1/29/11. At the time I was offered by Ashley an optional 5-year Protection Plan from Premier Protection Plan. The Protection Plan was described as “covering any damage from any source for 5-years”:.
While attaching the mirror supports that were supplied for hanging the mirror on the wall we notice two cracks in the glass;. We contacted Ashley Furniture about this problem and were told to contact Premier which we did|. Premier told us that damage while “assembling” was not covered?. We tried to contact the Ashley store manager several times without success/.He never returned our calls'.I feel that Ashley Furniture misrepresented the Protection Plan coverage and have also been completely unsupportive in my attempt to rectify this situation;. I am only asking that they either replace the mirror or that my money be refunded or credited to my MasterCard account.
When we first purchased our home in '09, it was in need of lots of furniture. We went to Ashley Furniture in Central Park, Fredericksburg, VA, with hopes of getting some nice pieces to fill our home. After paying down on one layaway, we were left with one final suit for our master bedroom. The store manager at the time Buddy was wonderful with assisting us with our previous purchases. He had assisted us in changing out some pieces that were not really our style for more contemporary pieces. With this in mind, we trusted him to come through for us once more when we needed that same done for the bedroom suit. We were told that they would take care of the switch out for us. We looked forward to it being done right, being that we were familiar faces in the store, and walked out without the new receipt with the made changes in hand.
On January 2011 we walked into the store to take one last look and to make a payment on the suit. We were greeted by the same sales rep. that dealt with us, Mr. Eddie French. He began to tell us that one of the items in our suit was no longer available. After speaking with him for a while, we discovered that the suit he was talking about was the one that was supposed to have been swapped out for the other that was more of our style. He then began to tell us that the suit was now more expensive than we originally anticipated, because it was a few months from the last promotion, which would have kept it the same price. Now we had to pay out an additional $599. for a night stand. I was highly upset to say the least because it was an error on their part for not doing the switch out as promised when the prices were still going to be the same. Now my husband and I had to pay extra for something that was their mistake. I tried to get it resolved with the new store manager. But after seeing his people skills upon yelling with a couple on the sales floor, we knew it would be challenging. When we told him about the issue, we told him that we would like to take off the $1000. mattress and just pay for the suit, because the mattress was simply too expensive and that we could not afford that price at this time. We even told him that we saw one for $650. and needed to know a.s.a.p. to take advantage of the other promotion. He told us he would let us know by Tuesday, February 1, 2011. Needless to say he never called us at all. It's now June 22, 2011 and we have yet to ever get a call from this joke of a manager. After contacting their Customer Service Dept. many times, no one has once tried to contact us within these five months to have this matter of the mattress and the price change for the extra night stand resolved.
On a weekly basis, I have been contacting the Customer Service Manager named Sherri to find out the status of this matter. The issues I have here is that she herself never calls when she says she will, or tells me that she will have the General manager or store owner get in contact with me which they never had, and that she will escalate the situation to the necessary people to have me satisfied. Upon my last conversation with Sherri on June 4, 2011, she told me that she had sent my information to Mike, one of the Regional Managers and that he would call me and if not, that she would call. On June 5, 2011, my husband and I went into the store to make a payment. The following Sat., June 11, 2011 we went back into the store to have the canopy bed switched out with the regular bed due to a new ceiling fan being installed in the master suit. The manager Kenny began to cover himself with riddles of deception and lies by stating that he had just called us this past Friday and left a message for us to call him back. I immediately knew this was a lie because the phone number was disconnected and not in service. I challenged him by asking him why he did not use the number that was provided when I left messages there several times. He stated that he just went off of the numbers on the ticket. Then he asked us if that was a good number to use. We told him no and that the number, which I gave to Theresa, a store rep., was the most suitable number. We did not know it at first, but once we had the changes made to the bed and walked out with our receipt, we realized that he had placed inaccurate, deceptive and misleading information on out ticket about him leaving us messages on the old number. I was infuriated with all his incompetence, ineffectiveness as a manager and shenanigans that he was up to, because when we were in the store the previous week, our ticket stated no such notes about him leaving messages. The following Tuesday, June 14, 2011 and June 21, 2011, I left a message for Sherri; I have yet to hear back from her.
Needless to say, this matter that is five months in the making has ineffective, inept and incompetent people working in a customer service oriented field with obviously, no ability of how to rectify such a simple matter. My deepest wish is to replace the joke of a manager at the Fredericksburg store with a more qualified candidate, because Kenny will eventually cause this store to loose more and more customers daily. I on the other hand, will do all within my power to post every negative review on the web about this experience, because of the inability to have this matter resoled in such a long time. The General Manager Mike and the store owner should be embarrassed to have such dissatisfied customers as myself and to loose us to their competitors. The Ashley Furniture store at Carl D. Silver, Fredericksburg, VA reminds me of a Brooklyn fish market, all hype but no true quality.
We bought a Matress from Ashley in July 2010, after usuing it for 8 months the mattress started sinking in...
Purchased electrical recliners and also paid for delivery. Ashley Furniture confirmed in writing on their invoice they would take my old sofa back. When the delivery guys showed up they refused to take the old sofa. Called Ashley Furniture customer service (useless bunch of people) and complained. All they do is cite policy, I said I don't care what their policy says, they have agreed in writing they will pick up the old sofa. They then directed me back to the store and after another yelling match and threatening they agreed to have some charity come pick up my sofa. I have tried to make two purchases from Ashley Furniture so far and both times I have been screwed by this company. Their customer service department is useless. I will never ever set foot in this useless store again.
Im never going to buy from Ashley again and what ever you do don't use GE
money there the biggest joke you send your bill 2 week ahead of time and get a late fee and give you some bull ### reason like well it must of got lost in the mail not only happened one time but two time and my bill was like 35 a mouth which sound it all good but since i got a late fee my bill has interest on it in-tell i pay off 100 some odd droller's to get it back on track which was not my fault to-begin with im really thinking about calling a lawyer Ive reed so many other people getting screwed by them too and if they wanna do business with them there not going to do business with me
I purchased a couch, recliner, end tables and a coffee table on 3/20/11, paid cash, with delivery set for 4/21/11. Needless to say, I finally got my furniture on 5/6/11.
The couch was a sectional and the salesman told me it would come in 2 pieces. I questioned why they were trying to carry it up my steps in one piece. The delivery guy said he was in a hurry. Minutes later, they were trying to position my couch against a wall to cover up the tear they made in the back of the couch. The couch came with massaging units and one side did not work at all. There are scrapes and scratches on the end tables and the drawer in the coffee table was off set and tilted. The furniture was not boxed or wrapped making one wonder where it came from.
I called and they said they would send someone to inspect. I have made over a dozen calls and no one has shown yet. I just want what I purchased-NEW furniture! I will never shop there again!!
We went to Ashley furniture Saturday evening. We walked in and all the salespeople are standing there talking to each other. One sales person was helping another family. Not one person said anything to us. We walked around for 30 minutes, not one person said anything to us yet they all stared at us. We walked past the area where all the sales people where standing one sales woman actually pushed us out of the way to get by us and yet still said nothing. Another sales man was on the computer and as we walked by he's personal cell phone rang and he walked the other way to answer it. I would never shop here it my life depended on it. DON'T SHOP AT ASHLEY FURNITURE FOR ANYTHING!!! We then walked right next door to Sofa Select and did our shopping there.
I'm going to keep this short and sweet...
I went to ashley furniture to purchase a living room set. They had 0% financing for 12 months (So they say). I was there for many hours and saw people after people get declined. The sales rep said well we do have "in-store financing", so I decided to go that route (Big mistake). I got approved for the "in-store financing". Now it's been 7 months and I have paid 250.00 a month plus I paid 500.00 down payment for my furniture that cost a total of 1600.00. I called trs and asked for my balance and they told me it was 1500.00, I was floored. I then pulled out my contract and saw that all though my monthly payment was 245.00 for the 1st 5 months my charges by trs was 108.91 after that they charge you double. So to sum it up my 1600.00 furniture will cost me a grant total of 3200.00 (Double the price)
This company and ashley furniture represented themselves as a finance company when in actuality they are a rental company.
They are fraudulant and for this reason ashley furniture has lost me and my friends and family as a customer.
I worn you not not to use them as well.
I purchased a livving room suit from conn's in Jan. 2011. I called in Feb to let them know that their were defects with their product on the sofa and the love seat. On the sofa one end of the from is just hanging loose. On the love seat the recliner will not stay down it pops up all the time. They sent some old man who you could tell did not want to do anything he looked at it and said he was not fixin it because they should replace it. I have called every week since then and they keep sending me around to everyone but will not replace or fix the furniture . I also purchased the extended warranty so that if anything happened to the furninture I would not have to go through this. It is not May 11th 2011 and still no reolve to this issues they just keep wanting to send me to different depts. that I have already talked to. This is after about 5 hrs a week on the phone. I would not recommemd Conn's to anyone as far as their customer service. If I had the money for a lawyer I would have already filed a complaint.
I purchased and paid in full for a dining room set on March 12. I was told that "corporate" told them to tell me 4 weeks for delivery but that it was sure to arrive in less than 2. They tell you this after payment. I called numerous times to check on status...most of the times the line was busy or there was in excess to 15 minutes to wait. Finally when I got someone they told me they did not have a status. I called again today 1 month and 1 day after delivery was promised. I was told that they couldn't tell me status in that they thought the "guys in the dlievery room were going home". I asked to speak to a supervisor, they told me no in that he would tell me the same thing. I insisted on a supervisor. I finally reached one that was toally inept. They told me that they would deliver the furniture April 19 in a 3 hour window...but they couldnt tell me the window until Monday. I told them they did not make the week of April 12 delivery. The superviso then told me the week of the 12th was when they would call, NOT when they would deliver. I asked for the supervisors name and a number to call back. She said, just call the number you called before...I had been redirected 3 times. I asked for my money back. No, not until the furniture is 30 days past the delivery date. There needs to be something done about this type of unethical business practices. The supervisor told me to read the contract...said there were a lot of "outs" for Ashley so they did not have to give money back. Buyer Beware!!!
I spent $1000 on some new couches and was told by the salesman that it would be less than two weeks for delivery. Its been almost EIGHT WEEKS and they still have no information as to when i'll be getting my furniture. Plus, i bought my couches when they were having a store closing sale and they advertise "bring your trucks because ALL INVENTORY MUST GO!!" RIDICULOUS!
Probably to much to write. Ill just say I'm 31 years old and this was my worst customer service I have...
Horrible!!! Me and my husband purchased a sealy mattress from here. Six months later both sides began to cave in 3 inches. We contacted them since it was still covered by warranty. The ashley furniture technician came out and stated how defective it was. They would not replace it due to a small stain that was on it. I even asked them to show me in my papers where it stated that a stain voids your warranty, they failed to provide. When I contacted sealy, they stated it was ashley furniture who had to replace it. Do not buy a mattress from here. We had to go out and purchase another one.