I have a complaint.
My account number is 291130
On june 4th or 5th, 2008 I phoned the customer sevice to pay off the total amount due including the cancellation fee. Sum of amount 210.94( this includes everything cancellation fee and amount due). Ireceived a letter that my account is canceled already no dues from last.
Then now they come back saying you have amount due of 300 dolalrs last week and again when i phoned today they say 140 is due.
Whats happening i am confused. from where this balance coming from.
On June 5 th when i spoke to customer service representative she clerarly confirmed me that i am done with all payemnts due and there si nothing on my bill.
My intension was to clear all dues on that day before going on vacation then why i would leave any balance. I paid 210.94 towards clearing all dues.
When i report any issue they say they will call me but never call me.
I don't know whats happening.
Could you please look into
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