The complaint has been investigated and
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Resolved
Asdaovercharged on bill

I went shoppng to asda greenhithe on 17 / 10 / 2014 and decided to buy some muller fruit yogurt. The yogurt was on offer 10 pots for ten pounds. I purchased 20 pots of the above mentioned. When i got home i checked my receipt to see if the ofer was applied, but i was disappointed to find out that not the correct amount of money was taken off the bill. Instead having to pay eight pounds i was charged 2. 40 pounds over of what i had to pay. I rung the store straight away to be told to go back to the store to get the bill sorted. I did expain that i live in essex and it is not worth going back to kent for such a small amount of money owed, and if there was another way of sorting the issue. I was explaned that there is no other way of doing it. So i went back to the store the next day to get my two pounds forty refund. I would like to exress anger and disappointment in the customer service given at asda greenhithe. I was not offered compensation whatsoever for the inconvenience caused neither for the lost time and money for driving back 7 miles to get the issue resolved. This is why i am writing this complain so other customers are aware of this quite a regular practice at asda, not to apply the correct money off at the end of the bill. This is my third time having to deal with the same problem. I expect that this letter will be read, by the cutomer service department of asda and approprite action taken to resolve this issue of happening again in the future in any of their stores.

Responses

  • Gi
    gizmo88 Nov 19, 2018
    This comment was posted by
    a verified customer
    Verified customer

    all the info in the pics told it will be sorted nothing still not done

    0 Votes
  • Bi
    billy brebner Nov 15, 2018
    This comment was posted by
    a verified customer
    Verified customer

    on Fri 21st October I was purchasing button mushrooms . to my distaste when I opened them I found there to be 3 long black hairs within the packaging amongst the mushrooms. I understand you need to wash some foods prior to preparing but this I feel was not hygenic

    0 Votes
  • Jb
    J Bedford Sep 19, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Bought 2 pieces of salmon fillet which when we ate had no taste whatsoever and a 4 pack of extra special scones which were over cooked and burnt underneath

    0 Votes
  • Do
    dondonalisonalison Aug 15, 2018

    I recently bought this cheese from one of your stores the date on the cheese is 17/7/18 ive attached photos of the mouldy cheese.I weighed it just to show you it was newly opened.
    Very disappointed as we was having omellette for tea, I will not be buying any more cheese from Asda at almost £2 a bag.

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    0 Votes
  • Jo
    joanne cook Oct 23, 2010
    This comment was posted by
    a verified customer
    Verified customer

    When i had got home from doing my shopping in asdas i had found a small snail in with the packageing

    0 Votes

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