The complaint has been investigated and
resolved to the customer's satisfactionResolved Asda — overcharged on bill
resolved to the customer's satisfaction
I went shoppng to asda greenhithe on 17 / 10 / 2014 and decided to buy some muller fruit yogurt. The yogurt was on offer 10 pots for ten pounds. I purchased 20 pots of the above mentioned. When i got home i checked my receipt to see if the ofer was applied, but i was disappointed to find out that not the correct amount of money was taken off the bill. Instead having to pay eight pounds i was charged 2. 40 pounds over of what i had to pay. I rung the store straight away to be told to go back to the store to get the bill sorted. I did expain that i live in essex and it is not worth going back to kent for such a small amount of money owed, and if there was another way of sorting the issue. I was explaned that there is no other way of doing it. So i went back to the store the next day to get my two pounds forty refund. I would like to exress anger and disappointment in the customer service given at asda greenhithe. I was not offered compensation whatsoever for the inconvenience caused neither for the lost time and money for driving back 7 miles to get the issue resolved. This is why i am writing this complain so other customers are aware of this quite a regular practice at asda, not to apply the correct money off at the end of the bill. This is my third time having to deal with the same problem. I expect that this letter will be read, by the cutomer service department of asda and approprite action taken to resolve this issue of happening again in the future in any of their stores.