Arizona Public Service [APS] review: Energy support program

I sent an application for the E.S.P. back on 12/12/23 by USPS (certified mail) arrived APS on 12/14/23 @ 11:29 a.m. (Per your office worker) application was not reviewed till 12/28/23 (still arrived on time to qualify for program) On 1/6/23 a form letter was generated by APS advising said applicant that application arrived (LATE, and not true) by the deadline, however I could reapply for the program, (why would I need to reapply if you already had said application on hand already). After spending nearly 2 hours on the phone on 1/11/23 and being transferred to numerous customer (NO) service personnel at APS, I was told that by one person rudely (quote; how would you know when APS received that application) and after advising her the USPS tracking number to her she then again transferred my call to someone else. After about the third and fourth person, both of which advised that (indeed) my application did arrive on time and that my application had been approved on or around the first of Jan of 23. and that the (DISCOUNT) would be retro'd for both Dec/Jan and Jan/Feb (if necessary) billings and that a letter would arrive advising such. On 1/24/23 and after no such letter arriving, I again contacted APS's (CHAT LINE) and talked to (ASHLEY) for a few moments, she advised that I would NOT be receiving either discounts for the Dec/Jan billings. I then terminated that contact and called the [protected] number and after navigating that mess, finally got ahold of no less than 2 more people regarding this issue, I was told by the first person that she was going to step it up to someone else. The last person I talked to spent approx. 45 minutes (pinging) it around to numerous other people, and in the end all I was told was that I will not be getting the ESP discount for the Dec. billing even though my application did arrive on time, however I should get it on the Jan. billing, but if not to call back. Now...all in all the total time on the phone and (chat talk) for all days was well over 3 1/2 hours, that it just not acceptable in this modern world (even for APS standards). I received a email from APS requesting a survey on 1/12/23, if APS would (REALLY) like to know what happen at that time...(makes interesting reading) please take a few moments at review it (but I know you won't). I was asked if I would like someone to call me back regarding said survey...and I gave my number to call me back. Someone did call me back ( I was surprised), but was in a meeting at the time. But did attempt to call her back to no avail, but did leave a message with someone that said she (DID) email her to call me back...SHOCKER...she didn't, and no one else has since then. Now my question is this to the Board of APS...who is running this business and how is it being managed, cause from what I can see...your boat has no motor, sails or paddles and your boat is heading for sharp rocks and the Captain has abandoned the passengers and crew...please think about that. Thank you, Ralph Baker