Aritzia review: Not refunding my money

currently covid 19 is not allowing customer to try the clothes at the store.
but Aritzia took advantage of this situation and not refunded my money.
I went to Waterloo, Ontario Conestoga store. At the door they told me no fitting room you will try at home and if it does not work then you bring it for return.

I did as they told me and when I came back to store to return then they did not refund my money and forced me to have credit note. they told me you should try the pants on top of your clothes in middle of store.
Store manager tried to be rude as much as she was able ..I asked her what is your name ..she refused. I find out from outside.

this is fraud and informal slaving customer at the covid-19 which is not right and illegal.