ARCO review: customer service.

My friend and I had an absolutely terrible experience at the 1 Rollins Road Arco station in Millbrae California. When we first arrived, I went inside and told the bigger man to put $20 on pump 15 but the pump would not work when I went to go use it. I would then park my car at pump number 13 and tell the man inside that pump 15 wasn't working. He said he would redo the process but instead but my $20 on pump 15 again while some random man got my free gas. I went back inside to complain to the bigger man and the store manager but they wouldn't give me my money back and then told me that my stolen money wasn't their problem. I had to leave and go to a new gas station with almost no gas in my tank. I'm still very disappointed in Arco since me, my parents, and grandparents have been using Arco for years now. These two men need to be fired or take some type of consequence because I was not only robbed of my $20, but the rude way of dealing with a customer is just unacceptable. Please give my money back, thank you.