Anytime Fitness – Page 2

Issues

- Friday 28th I was charged 19.95$ membership fee, then Tuesday 2nd May Stephanie informs me that my account has been frozen. I was then charged the membership fee of 19.95$ again on Friday 5th May. Charged for my membership every Friday since I have signed up eventhough I was told my acocunt was frozen. I have it in writing that Stephanie says “​​Your own membership was blocked” on the 4th May 2023, and proof of payment from my bank.

- To provide me with the confidition that if Jake pays for a fee that has 100% NOTHING to do with me, then my 60$ fee will be waived, is unlawful, unprofessional and unfair..

- Rude, irrational and unprofessional manager– Stephanie M.

- Fined 60$ when I was NOT notified by anyone that my friend Jakes account was frozen and his card worked 2 days before. When I said I disagree with the charges and will not pay, Stephanie M, branch manager in Liverpool, laughs and says its not my choice.

Stephanie M, the manager of the Liverpool branch, is extremely unprofessional, argumentative, irrational and innapropriate. I joined Anytime Fitness on the 18 of April. I attended the gym for the first time on 19th of April at around 9-10pm (after my shift at a cafe). I went with my ex boyfriend, who at the time was my boyfriend - Jake. At the gym, he used a medicine ball, to work on his core. He did a Med Ball Rotational throw (which is usually done against a wall. When searched up on Google, all images shown are against a wall). Jake didnt intend to hit the wall, however, it still hit the very bottom and damaged it slightly. This was his mistake, and even though it was an accident does not mean he should be exempt from consequences, I understand that. However, that situation has nothing to do with me. I was not involved in any of this in the slightest. I did not do this exercise nor did I touch a Medicine ball. After this incident, Stephanie called Jake and told him that he needed to pay for the damage to the wall. I don’t know when exactly she called him, however, he told me on the 21st of April. He only told me that Anytime Fitness wants him to pay for damages, nothing more as on the 21st of April, I was working a shift at the cafe from 11am-9pm and he had visited on the only break I had for 30 minutes. We had other things to talk about, and he did not want me to stress about it. The second time I went to the gym was Friday the 21st of April. This time, Jake tapped his card first and opened the gym door and held it open for me, then I tapped. I distinctly remember his card worked. Then the third time I went to the gym was Sunday 23rd April. On Sunday, I tapped first, opened the door, then he tapped. His card beeped the same way mine did. That was the last time I have been to the gym to this day.

A few days later we were passing the gym, and he said he wanted to check if his card works. He scanned his access pass and tried to open the door and it did not work. He then explained that they did threaten to freeze his card when they called, but he did not say when. After Jake flew back to Coffs Harbour on the 28th of April he received an email from Anytime Fitness. He told me he got the email that they wanted to charge him 600+$ for the wall. That is when I wrote a Google review. That coming Sunday and Tuesday. I had a lot of university work due. Hence I did not plan to go to the gym for a while. After my submission on Tuesday, I wanted to go to the gym and remembered I had missed calls from Anytime Fitness. Without having any idea what they were about as I was not informed of the reason for the calls, I returned the call to Anytime Fitness. To my surprise Stephanie said with barely any explanation or pleasantness said I was going to be fined 60$ as I let a non-member into the gym. Jake was not a non-member, he was a member who’s account had been VERY RECENTLY frozen. Nor was I informed of it at the time he entered. There was also no way for me to know as when he tapped the tap his card, the machine beeped exactly like mine did. And 2 days before, on the weekend, his card did work. I had no reason to think it suddenly wouldnt.

During our call on Tuesday, Stephanie was very argumentative, and hostile. I explained Jake isn’t in the state anymore so it wont happen again, and on the one incidence it did, I had no clue that his card was frozen. I reassured her he will not be returning to the branch nor will he be going to Anytime Fitness anymore. From the way she responded she was clearly not listening. She brought up irrelevant points. She said that “the way it seems is that I’m avoiding Anytime Fitness (calling her back) because I know I’ve done something wrong” and that “I’ve only called them back because they blocked my card and froze my account”. However, I had absolutely NO clue they froze my account, I had just submitted my assignment that Tuesday and was planning to go that day. I had no idea how urgent or serious the missed calls were. There was no message or email, or any other attempts to communicate with me other than missed calls.

I told her. I did not know they froze me account. She asked me when he left Sydney and I said Friday the 28th of April. She was insinuating I was lying about being uncomfortable talking about my ex to avoid the fine. She then said how come I posted a review about the incidence 2 days ago on google (30th April). I never said we were no contact, I simply said we broke up and I was uncomfortable talking about it. She then said that the way it seems to her is that I was avoiding their calls and then posted that review, which made it seem like I was on his side. I have no idea what that has to do with me and my 60$ fine. I told her I didn’t answer because I was at work. I work at the hospital cafe from 11-8pm on most weekdays and only get a 30 minute break. She has always called me during those hours hence I did not pick up and couldn’t call back because it was after hours. This week, she called me on Monday, and I called her back on Tuesday. She then says. Why didn’t I call her during my 30 minute break…I am an international medicine student. I have many other things I have to do before returning a missed call from anytime fitness. I work from 11am to 8:15pm, and that 30 minute break is the only time I have to eat lunch/dinner, call my mum who’s in my home country, school work. She’s arguing as if my not calling her back is me avoiding taking responsibility. I pointed out I was the one who called her that Tuesday. She said the google review was incriminating. She asked if I was there when the wall was damaged, I said yes and she asked me why I didn’t report it. I said because it had nothing to do with me. I then said again what does this have to do with my 60$ fine. She then said she’ll talk to management and update them of the story.

She had not called me back, so I called her on Thursday 4th of May. She said that she wasn’t working yesterday but she has talked to management and they are only willing to waive the fine if Jake pays 616$ for damage to the wall. I then said I do not agree to pay the 60$. She laughed and said “its not your choice”. I then asked what happens now, if my account will stay frozen until I pay the 60$. She then said she was going to charge me 60$ today and unfreeze my account. I asked what exactly am I being charged for. She said for tailgaiting and allowing a non member to enter. I said he is a member. She said that what I should have when I went with Jake was tap my card, open the door, go through the door and close the door behind me. Then wait behind the door for Jake to do the same. Then walk up the stairs and do the same with the upstairs door. I said that was an unreasonable expectation and there are many other people who go to the gym together who did what I did. She then said that I as a member I was instructed to do so. However, I explained I wasnt, on 18th of April, I signed up to Anytime Fitness with Yogita K. She showed me where to tap my card to enter and during her demonstration, she held the door open for another member. The demonstration I was shown, the door was held open for a member while they tapped, which is EXACTLY what I did. That was the demonstration shown to me by YOUR staff. Stephanie said she can check the recording and I said she should. At the end of the call I have asked Stephnaie for her request to fine me in writing on email.

After receiving the email, I will accept to pay this fee as it is written in the contract I signed. However, this could have all been avoided if Stephanie, the manager, was not as u professional, rude and argumentative as she was approaching the topic. She should have informed me of freezing my card instead of assuming I knew and assuming thats why I called. She should have emailed me or even messaged me formally about wanting to charge me 60$ instead of waiting over a week for me to call her back without me even know that the matter was, and that it was as serious as it is. I am a rational person, and understand that if those are the rules, and it just so happens that his card was frozen then thats that. But instead she assumed I knew his card was frozen when I held the door for him, assumed I was lying about aspects of my break up, assumed I was ignoring their calls and I was only calling back because I found out they blocked my card.

Without all of these assumptions, insinuations and irrational argument points brought up be Stephanie (like saying I should have called her back during the one 30 minute break I get during my 9 hour shift from 11am-8:15pm), I would have quite easily obliged to have paid the fee if she was more professional. However, from our first call, she was immediately hostile and argumentative. This whole experience has honestly made me regret ever joining Anytime Fitness and has completely ruined my excitement for joining the gym the first time in my life. Its quite sad that if I had just joined in my home country (Malaysia) like my mum had, or even just a different branch in Sydney, I would not feel this way. I know 60$ may seem like a small amount to some, but it is not to me. Either way I understand that I have to pay the fine. I would like 19.95$ refunded as I was informed my account was frozen on 2 occasions - Tuesday (02/05) and Friday (05/05), yet I have been charged every week since signing up.

I joined anytime fitness with a deal. After the gym not keep upto what it promise I canceled my membership over the gym
I was promised this and that what never happened
So I left and cancled my contract over the phone and refused to pay the extra month.
This is due to I paid a holding deposit for my thob of £40 which they won’t give me back.
So after sometime not they are threading me with debt collector
This is not on
Not the gym was a mess and dirty and no classes as they promised classes the gym manager was a creep who was always hitting on me and making me feel uncomfortable
This is disgusting

The trendmill equipment buttons are broken. The two equipment on the very left were broken since 2021 since I was a customer around the area. I observe this until today that it has never fix which should he recalled due to unsafe effect if they are not maintained. The manage who I spoke to 4/20/2023 @4:03 PM who was there said the orders for it was called but never came. Then that means they should put a sign that it is not usable if the buttons for speed and incline are coming off. The manager had negative vibe as if he did not care. Why is he in that branch now. I will not come back there again.

I put my account on hold whist in COVID,

They took if of hold and was charging me, This was not known to me as it was automatically direct debited.

I had to cancel my card due to a different matter as my credit card was exposed to fraudulent activity.

Anytime called me to update my credit card details, That was when I found out I was being

I would like to recover the payments that were direct debited without my authority.

The key fob readers on both the front and back doors of this location no longer work and I am no longer to enter the building to access the service I am paying for. I filed informal complaints with the gym management of this franchise when the key fob reader initially began to malfunction daily in January 2023, and then filed a more recent formal complaint via the Anytime Fitness website on March 20, 2023. As of today, April 3, 2023, the key fob reader has not only still not been repaired, but it has completely stopped working on both doors, barring my access from the gym entirely.

This issue is especially dangerous to female members of the gym (myself included), as the area of this gym is high in criminal activity, and suspicious characters often frequent the immediate area (I myself have been harassed dozens of times, with police involvement being required once). When arriving at the gym in the early morning while it's still dark and there aren't many people about, being stuck outside of the gym alone with these individuals is a serious threat.

Not only does this issue endanger gym members, it also violates the Terms of Service agreement provided by both Anytime Fitness and this specific franchise.

On March 21,2023 at approximately 11:05 hrs. I was at my Anytime fitness in Rukersville,Va.22923. owned by Jody Taylor. At this time I would say about 12-14 members were in the gym. I was getting ready to use a bench press machine. I had my gloves and elbow pads on the bench and weight belt on the bar. I stepped away about 6 feet to stretch by back. This Staff Member [Lorenzo D. Taylor] Threw my gloves and elbow pads on the floor and took my bench. A conflict ensued [ See Camera at 11:05hrs.] He refused to put the bench back. After asking the gym Manager Billy Cathey [Who saw everything] To do something about it He said "He works here". My Issue is there were many other Benches available to use [ like the one next to me that was not being used] After seeing that Mr. Rivers would not let go of the bench. I took the unused one next to me. The conflict continued as Mr. Rivers would not move out of the way so I would put the bench in place to continue my workout. He did eventfully move. I contacted the Owner[ Jody Taylor] after my workout was done and explained what had happen. Mr. Taylor stated in a text to me that he saw the opportunity for Mr. Rivers to other benches and not sure he went for that one.Mr.Taylor stated he was going to meet with Mr.Rivers to discuss better professionalism. as of this date April 3,2023 nothing has been done even after Mr. Taylor ensured me to keep me in the involved in what happen in the meeting. I feel as if I was targeted by this staff member and fell his actions are very concerning.

Paid $599 0n DEC.28. First session at 8:30 Jan.2. was told about all I was elligible for two weeks later. Had sessions 3 days a week. Was told weight in at 3 weeks. No one around to weigh me in. Was told I had access to massage table.I keplt asking for code.Got code on Monday Feb.6 Went to gym this morning at 8:20 and my fob was deactivated. I had until Friday Feb.10.

I have a signed a contract on first of July 2022 and after I couldn’t start the gym because of my back pain so I contacted the gym to cancel my contract so the manager advised me to come to the gym so I went to the gym on 13 of July 2022 so the manager has done it and he promised me to refund my money but after that I haven’t heard anything back till now after contacting them every week and the staff of the gym are not helping and today the manager who named him self David he was very rude and threatened me so he was cutting the phone call several times so I decided to take an action and make a complaint against the gym which is located in Fulham borough London and I really need a help to resolve the issue and deal with manager of gym .

Many thanks

I currently am a member of anytime fitness in pineville Louisiana. For at least the past month the front door does not shut properly. At times I am there in the early morning hours. I fee it is unsafe if the door will not properly shut. Sometimes even slamming it will not even close it from the outside. I fee this is a safety issue and needs to be resolved ASAP.

. I joined Anytime Fitness in Brunswick Ohio on July 14, 2022. I thought I signed for a six week challenge but found out later it was for 6 months. I went to the manager in December and told him I needed to cancel when the term ends. I’m a senior citizen with a limited income and can’t afford the payments.

He told me to come closer to the time when the contract ends. The manager will not answer my calls for an appointment to sign a cancellation form.

I am afraid that the contract will automatically renew without my consent.

I have called ANYTIME many times they are not willing to cancel the AUTO renewal of my membership which suppose to be renewed on April 9th, 2023.

I am getting a runaround. I am told to go to a CLUB representative at the Strathmore, Anytime Fitness. A blond girl sits at the Strathmore ANYTIME Club and gives you a phone number to cancel your membership. However, when you call the number, they tell you that they only take money from your account and can't cancel the auto-renewal of your membership.

I am threatened with getting my credit spoiled by Anytime because I have to pay rest of my life despite being told that I am financially unable to keep my membership auto-renewal. I signed up for a year and want to cancel it after ONE YEAR PERIOD which is ending on 9 April 2023.

Please see below the email I received:

Member Requests

11:21 AM (7 minutes ago)

to me

Dear Sue,

Re: ANYTIME FITNESS

Account #: [protected]

Please get in touch with your club to cancel or delete your automatic renewal. This is something that ABC cannot assist you with. Here's the procedure from the club and here's the phone number: [protected]

ABC Fitness Solutions, LLC

Customer Care Department

_

PO Box 6800 Sherwood, AR 72124

Toll-Free: [protected]

Local: [protected]

[protected]@abcfitness.com

www.myiclubonline.com

Managers do not know how to manage, equipment is out of date, service is terrible and the members hog equipment and workout to their own rules. The manager need to ask members to not hog. There isn’t a great of room and lack of equipment. The gym is not very customer friendly and allows many members to hog equipments and not allow other members their fair share. I could go to goodlife fitness, pay more and get access to top of the line equipment.

Contracts are predatory at best. Was not explained the terms of the contract to setup a membership and just asked to sign on an iPad. I explicitly said I wanted a month-to-month membership. The advisor at the time said that was do-able and I was paying bi-monthly for this.

Cancellation terms are moving with the "proof" they want, dying, or active military orders... this is the biggest scam contract written into the fine print I have ever seen. Only after you become a member do you get a copy of the contract via the app.

11/29/2022 at approximately 8 pm

This is an issue dealing with other members not unracking their weights even though signs are specifically posted to wipe down equipment and to unrack weights! As a result of another member not doing his due diligence I was forced to remove heavy weights from the squat rack. oh and I must mention that the bar was also left in high position so not only was I removing heavy weight, but this weight was over my head. The weight slipped, landing on my foot, resulting in a crush injury to my great toe.

I am undecided if I will contact a local attorney, but I know for a fact that this has been an ongoing issue at the Houma facility. I know that there are video cameras in use and I find it a grave disservice to other members that the guilty member(s) have not been confronted, and fined for negligence and failure to follow outlined facility guidelines for the safety of all members.

The Epsom Anytime Fitness overcharged me by £80 over half a year ago. I emailed, and called daily and it took 4 months to get this money back. In this time I was not allowed to use the gym and so I had to go to another gym instead. Because of this I told David at the club I wanted to leave and he said that was fine there would be no fees included. When I called back because they said they had refunded me but it then took a further 2 weeks to show up, I reiterated to Andrew at the club I was cancelling my membership and he told me I now had to pay £149.85 to leave after I was told that wasn't the case. Unfortunately then my boyfriend went into Saint George's Hospital with a brain tumour. Because of this I wasn't able to get up to the club to discuss this with them, because of that they then sent a debt collector after me. I tried explaining to the debt collector that I was going up to the hospital every day after work to visit my boyfriend so hadn't had time to get to the club yet and this was left with no response just constant letters.

Notified my local gym on 30 July 2022 to cancel my membership which was after the minimum term. I was advised that I would be charged up to the end of the 30 day notice period.

I noticed early Oct that they were still charging me so I contacted the local gym again to advise. They said they would contact their direct debit company and have not seen any charges after 31 Aug.

It’s now 24 Oct and I am still being charged fortnightly.

To whom it may concern,

I have just received a letter from Anytime Fitness dated 6th October 2022, stating that I have an overdue account and that if I do not pay the full amount within 7 days, I will be passed to a credit control agency.

To say that I am upset and angry is an understatement. I contacted them back in April and spoke with someone by the name of Vicki Eldridge on many occasions regarding numerous health conditions that were stopping me from coming to Anytime Fitness. At one point my account was frozen because since joining and to this date, I have not once attended the venue and you will see that from their records.

I explained to Vicki Eldridge, that I needed to terminate my contract due to my constant health conditions and attendance in hospital and it was agreed that I could do this and was told that it would be done under the grounds of my health conditions. She also notified me to cancel my direct debit so that I would no longer be charged and that she would sort out the paperwork your side. When I last called, I was notified that Vicki had left your company. How this has now resulted in me receiving continuous text messages and now letters threatening me with a credit control agency is shocking.

Since receiving these text messages and emails I have tried to contact them numerous times. I then went away and whilst I was away my husband contacted them explaining the situation. He was told that it would be looked into. Now I have received this letter. I have tried to contact them today and cannot get through it goes straight to voicemail, which happens every time and no response to my emails.

How has me being proactive in telling them about my conditions, a member of their team notifying me what to do, now turned into I owe money that I do not have. All because a member of their team has failed me and them as a company. I want this resolved asap as I do not need the added stress or worry!

On Wednesday September 21, 2022 at around 9:30 p.m. CT i suffered injury to my left shoulder due to a malfunction of equipment in the gym, I've tried getting in contact with the gym to let them know about what happened, but was never shown any real concern i was only told that the machine that caused my injury has never had any issues and is working just fine, although i now have a medical sling, medical records and a witness who was on scene of the incident to prove that the equipment used was faulty.

I went into the Anytime Fitness that I had been a member of for many years today (9/29/22). Granted, I had not been there for some time and during Covid since I did not feel comfortable going to any gym, so I bought some of my own free weights and I walked my dogs more often. Imagine my surprise when the owner (Mike) was a complete jerk. He had a tone that he was annoyed and kept asking if I was there to work out right then and there. And no matter how many times I replied, "not today" he had derogatory comments like "You always have an excuse" and finally I told him just cancel my membership immediately. As I left, he had the audacity to say, "Maybe someday you will take care of yourself!" Someone with an attitude and mouth like that should not be dealing with the public!

I used to tell people to join that location... now I will use even greater vigor to tell people I know to avoid it. He clearly only cares about fees and doing things his way.